Telephony system and method with enhanced call monitoring, recording and retrieval

• US 8,295,446 B1
• Filed: 09/02/2005
• Issued: 10/23/2012
• Est. Priority Date: 09/03/2004
• Status: Active Grant

• Current Assignee: Confinement Telephony Technology, LLC, Kenneth Jay Gumbiner
• Original Assignee: Confinement Telephony Technology, LLC
• Inventors: Apple, Wesley Larry, Pabon, Timothy Edwin
• Primary Examiner(s): Nguyen, Khai N
• Application Number:
  US11/219,560
• Time in Patent Office: 2,608 Days
• Field of Search: 379/67, 379/67.1, 379/88.01, 379/88.08, 379/88.1, 704/251, 704/273, 704/501
• US Class Current: 379/88.01
• CPC Class Codes: H04M 15/00 Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
• CPC Class Codes: H04M 15/08 Metering calls to called party , i.e. B-party charged for the communication

Abstract

Inmate communications systems provide a feature-rich platform with a high degree of flexibility and security employing call control facilities located off institutional premises. Authentication processes for calling and called party verification include biometric techniques in some embodiments. Distributed processing of call control and billing provide flexible interactive call payment processes. Preferred embodiments feature voice over IP transmission and control featuring controlled access to avoid addition of unauthorized third-party call participants. Monitoring, recording and selective forwarding of calls is provided under control of system administrators.

Claims

1. A method practiced in data processing apparatus for monitoring and recording telephone calls, the method comprising in said data processing apparatus:

generating high quality digital electronic voice signals representative of voice signals present on a telephone call,

monitoring said high quality electronic digital voice signals for the presence of particular predetermined words or phrases, said predetermined words or phrases from a call participant-specific word profile, said monitoring including flagging selected ones of said digital voice signals thereby to generate flagged electronic digital voice signals,

temporarily storing said high quality electronic digital voice signals, including said flagged electronic digital voice signals, in a first state memory apparatus, wherein said signals are only stored for a specified short term storage period,

at the expiration of the specified short term storage period, compressing said electronic digital voice signals to form compressed electronic voice signals and storing said electronic compressed voice signals for long-term storage in a second memory apparatus,

indexing said stored electronic compressed voice signals,

selectively retrieving said stored electronic compressed voice signals,

monitoring said selectively retrieved stored electronic compressed voice signals at one or more monitoring stations, and

monitoring on a priority basis selected ones of said flagged electronic digital voice signals at said one or more monitoring stations.

2. The method of claim 1 wherein said flagging selected ones of said digital voice signals to generate flagged electronic digital voice signals comprises adding a flag value quantifying the importance of a found word or phrase.

3. The method of claim 2 wherein the flag value is assigned according to the profile.

4. The method of claim 2 wherein a high importance is assigned to a number of key words related to a suspected imminent crime.

5. The method of claim 1 wherein the predetermined words or phrases comprise:

a standard set of key words not related to a specific event; and

key words related to the specific event.

6. The method of claim 5 wherein the specific event is a suspected imminent crime.

7. A method for recording telephone calls between a first telephone in an institution in which telephone users are subject to restricted telephone calling privileges and a second telephone, the method comprising:

in a first converter, receiving first telephone call signals from said first telephone, said first converter being adapted for converting such first telephone call signals to signals of a form suitable for application to a communications network,

in a second converter, receiving second telephone call signals from said second telephone by way of a network, said second converter being adapted for converting said second telephone call signals to signals of a form suitable for use by said first telephone,

in a first digital recorder, selectively recording first content signals representing information content of said first and second telephone call signals,

in a speech recognizer, identifying the presence and place of occurrence in said first content signals of respective occurrences of one or more of a set of predefined words or phrases, and wherein

said selectively recording said first content signals includes recording information relating to said place of occurrence in said first content signals of respective occurrences of said set of predefined words or phrases, and

said selectively recording said first content signals is performed subject to a first quality metric, wherein selection of said first quality metric is based on currently existing telephone call conditions, and

based on the occurrence of one or more of said set of predefined words or phrases in said first content signal and upon profile information, sending said first content signals from said first digital recorder via an electronic communication for playback at one or more monitoring stations wherein said first content signals are selectively communicated to notify a particular person, office, or vehicle identified by said profile information.

8. The method of claim 7 wherein said currently existing telephone call conditions comprises one or more of (i) the identity of the user of the first telephone, the user of the second telephone, or both such users, (ii) information received from a source other than the users at the first and second telephones, (iii) the current predefined set of words or phrases, (iv) identification of particular ones of the predefined set of words or phrases, (v) information received from a call profile database, (vi) information received from a call criteria database, or (vii) an account number associated with either or both of said first or second telephones or users of either or both of said first or second telephones.

9. The method of claim 7 wherein said selectively recording said first content signals includes recording said first content signals subject to at least a default quality metric.

10. The method of claim 9 wherein said default quality metric is selected to enhance the likelihood of successfully communicating said first content signals through a plurality of predetermined communications media.

11. The method of claim 7 wherein said one or more monitoring stations includes a communications center for further selectively communicating said first content signals by radio with one or more mobile radio receivers.

12. The method of claim 7 further comprising compressing said first call content signals to produce second call content signals subject to a second quality metric.

13. The method of claim 12 wherein said second quality metric is less than or equal to said first quality metric, and said second call content signals require the same or reduced storage requirements compared to those for said first call content signals.

14. The method of claim 12 further comprising storing said second call content signals in a digital archive recording medium.

15. The method of claim 13 further comprising the generation of indexing signals to facilitate retrieval of second call content signals from said digital archive recording medium.

16. The method of claim 15 further comprising selectively sending indexing signals to one or more of said monitoring stations.

17. The method of claim 16 further comprising selectively retrieving said second content signals from said digital archive recording medium in response to an electronic communication from one or more of said monitoring stations.

18. The method of claim 17 further comprising selectively sending content signals retrieved from said digital archive recording medium to one or more of said monitoring stations.

19. The method of claim 7 wherein said second telephone is not in an institution in which telephone users are subject to restricted telephone privileges.

20. The method of claim 7 wherein at least one of said first and second telephone call signals are analog signals and at least one of said first and second converters performs an analog-to-digital or digital-to-analog conversion.

21. The method of claim 7 wherein sending said first content signals for playback at one or more monitoring stations comprises sending said first content signal to corrections or law enforcement officials.

22. The method of claim 21 further comprising also sending another previously recorded call associated with a particular PIN or called party identification to the corrections or law enforcement officials.

23. The method of claim 21 sending said first content signals for playback at one or more monitoring stations comprises sending said first content signal to the corrections or law enforcement officials through a police communications center.

24. A method practiced in data processing apparatus for monitoring and recording telephone calls, the method comprising in said data processing apparatus:

generating high quality digital electronic voice signals representative of voice signals present on a telephone call,

temporarily storing said high quality electronic digital voice signals, including said flagged electronic digital voice signals, in a first state memory apparatus, wherein said signals are only stored for a specified short term storage period, wherein the short term storage period is longer for telephone calls for which the presence of particular predetermined words or phrases have been identified than for telephone calls for which the presence of the particular words or phrases have not been identified, and

at the expiration of the specified short term storage period, compressing said electronic digital voice signals to form compressed electronic voice signals and storing said electronic compressed voice signals for long-term storage in a second memory apparatus.

25. The method of claim 24 wherein the short term storage period for which said signals are stored is limited to a maximum time.

26. A method practiced in data processing apparatus for monitoring and recording telephone calls, the method comprising in said data processing apparatus:

generating high quality digital electronic voice signals representative of voice signals present on a telephone call,

temporarily storing said high quality electronic digital voice signals, including said flagged electronic digital voice signals, in a first state memory apparatus, wherein said signals are only stored for a specified short term storage period, wherein the short term storage period is longer for telephone calls having specific call profiles than for telephone calls not having the specific call profiles, and

at the expiration of the specified short term storage period, compressing said electronic digital voice signals to form compressed electronic voice signals and storing said electronic compressed voice signals for long-term storage in a second memory apparatus.