Remote diagnostic and repair system
First Claim
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1. A system for connecting a computer controlled vehicular asset to multiple appropriate service centers for remotely diagnosing and repairing the computer controlled vehicular asset comprising:
- an access point operable to be connected to the computer controlled vehicular asset thereby allowing electronic access to a computer system of the computer controlled vehicular asset; and
a network in communication with the access point and a plurality of service centers for linking the access point to the multiple appropriate service centers so that the multiple appropriate service centers remotely communicate with the computer system of the computer controlled vehicular asset via the access point for providing remote diagnostic review and repair of the computer controlled vehicular asset through the network,the access point being operable to transmit a service request having vehicular asset identifying information to the network, and the network is operable to receive the service request and route the service request to the multiple appropriate service centers based at least in part on the vehicular asset identifying information.
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Abstract
A system for remotely diagnosing and repairing a computer controlled asset, includes an access point connected to a computer controlled asset thereby allowing electronic access to the computer system of the computer controlled asset. A service center remotely connected to the access point provides diagnostic review and repair of the computer controlled asset. An interface linking the access point to the service center allows the service center to communicate with the computer controlled asset via the access point.
11 Citations
17 Claims
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1. A system for connecting a computer controlled vehicular asset to multiple appropriate service centers for remotely diagnosing and repairing the computer controlled vehicular asset comprising:
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an access point operable to be connected to the computer controlled vehicular asset thereby allowing electronic access to a computer system of the computer controlled vehicular asset; and a network in communication with the access point and a plurality of service centers for linking the access point to the multiple appropriate service centers so that the multiple appropriate service centers remotely communicate with the computer system of the computer controlled vehicular asset via the access point for providing remote diagnostic review and repair of the computer controlled vehicular asset through the network, the access point being operable to transmit a service request having vehicular asset identifying information to the network, and the network is operable to receive the service request and route the service request to the multiple appropriate service centers based at least in part on the vehicular asset identifying information. - View Dependent Claims (2, 3, 4, 5)
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6. A method of remotely diagnosing and repairing a computer controlled vehicular asset comprising the steps of:
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providing an access point connectable to the computer controlled vehicular asset; connecting the access point to a network upon connection of the access point to the computer controlled vehicular asset; connecting the network to a plurality of service centers; receiving a service request having vehicular asset identifying information and routing the service request through the network to at least one of the plurality of service centers based at least in part on the vehicular asset identifying information; connecting electronically the at least one service center to the computer controlled vehicular asset through the network and access point for the at least one service center to remotely diagnose the computer controlled vehicular asset; receiving a software update at the access point, the software update communicated remotely from the at least one service center; and transmitting the software update from the access point to the computer controlled vehicular asset for repairing a malfunction of the computer controlled vehicular asset. - View Dependent Claims (7, 8, 9, 10, 11, 12, 13, 14)
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15. A method of remotely diagnosing and repairing a computer controlled vehicular asset comprising the steps of:
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providing an access point removeably connectable to a computer system of the computer controlled vehicular asset; connecting the access point to a network upon connection of the access point to the computer system of the computer controlled vehicular asset; connecting the network to a plurality of service centers, each of the plurality of service centers having at least one asset specific skill set; receiving a service request at the network from the access point, the service request having vehicular asset identifying information corresponding to the computer controlled vehicular asset connected to the access point; routing the service request through the network to at least one appropriate service center chosen among the plurality of service centers, the at least one appropriate service center being chosen by the computer system based at least in part on matching the vehicular asset identifying information of the service request to the at least one asset specific skill set of the at least one appropriate service center; connecting the at least one appropriate service center to the computer controlled vehicular asset through the access point for the at least one appropriate service center to remotely diagnose the computer controlled vehicular asset; receiving a software update at the access point, the software update communicated remotely from the at least one appropriate service center; and transmitting the software update from the access point to the computer system of the computer controlled vehicular asset for repairing a malfunction of the computer controlled vehicular asset. - View Dependent Claims (16, 17)
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Specification