Mobile voice self service device and method thereof
First Claim
1. A Mobile Voice Self Service (MVSS) mobile device, comprising:
- an application browser executing within the MVSS mobile device to process an application requested by a user of the mobile device from an application server of a client system, wherein the mobile device is a cellular phone;
a call data manager executing within the MVSS mobile device to provide call data that, in conjunction with data from the application server, authorize access to advanced Media Resource Control Protocol (MRCP) services from a vendor; and
a media resource gateway executing within the MVSS mobile device to provide the advanced MRCP services to the application processed by the application browser.
9 Assignments
0 Petitions
Accused Products
Abstract
A Mobile Voice Self Service (MVSS) mobile device and method thereof. A VoiceXML browser that is implemented directly on the MVSS mobile device may request a VoiceXML application from a VoiceXML application server and process it. A call data manager may also be implemented on the MVSS mobile device and may provide call data that, in conjunction with data from the VoiceXML application server, may authorize access to advanced Media Resource Control Protocol (MRCP) services, such as Automatic Speech Recognition (ASR) or Text-To-Speech (TTS). A media resource gateway may then provide the advanced MRCP services to the VoiceXML application processed by the VoiceXML application browser. Hotkey navigations and bookmarked application points to VoiceXML applications may be created and applied through application analysis and state tracking. Therein, VoiceXML document transitions and user input are stored to maintain application state changes until the user requests creation of an application bookmark.
23 Citations
14 Claims
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1. A Mobile Voice Self Service (MVSS) mobile device, comprising:
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an application browser executing within the MVSS mobile device to process an application requested by a user of the mobile device from an application server of a client system, wherein the mobile device is a cellular phone; a call data manager executing within the MVSS mobile device to provide call data that, in conjunction with data from the application server, authorize access to advanced Media Resource Control Protocol (MRCP) services from a vendor; and a media resource gateway executing within the MVSS mobile device to provide the advanced MRCP services to the application processed by the application browser. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A method for processing an application on a Mobile Voice Self Service (MVSS) mobile device, the method comprising:
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requesting the application from an application server of a client system via an application browser implemented on the MVSS mobile device, wherein the mobile device is a cellular phone; providing call data from a call data manager implemented on the MVSS mobile device, wherein the call data, in conjunction with data from the application server, authorize access to advanced Media Resource Control Protocol (MRCP) services from a vendor; and providing the advanced MRCP services to the application requested by the application browser. - View Dependent Claims (10, 11, 12, 13, 14)
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Specification