Utilizing E-mail response time statistics for more efficient and effective user communication
First Claim
1. A computer-implemented method of increasing email correspondence responsiveness, the method comprising:
- detecting, at a computer processor, a first set of email messages transmitted by a first correspondent to a second correspondent;
creating a tracking record based on the responsiveness of the second correspondent to each email message of the first set of email messages;
performing a first statistical analysis of the tracking record;
generating a set of responsiveness metrics based on the first statistical analysis;
detecting new outgoing email messages addressed to the second correspondent; and
providing a user-configurable email message format for each detected outgoing message, the user-configurable email message format being configured to increase effective email response time from the second correspondent, and the user-configurable email message format being based on the set of responsiveness metrics;
wherein the user-configurable email message format includes a set of selectable alert options to the first correspondent using a set of user interface controls, andwherein the set of selectable alert options includes a first option and a second option, the first option being for a first alert to be provided if the expected time at which the second correspondent will send a reply message to the new outgoing email message has passed, and the second option for a second alert to be provided upon the first correspondent composing a follow-up email message to the new outgoing email message to the second correspondent in the message composition window if the expected time at which the second correspondent will send a reply message to the new outgoing email message has not passed.
1 Assignment
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Accused Products
Abstract
A method of increasing email correspondence responsiveness may include detecting a first set of email messages transmitted by a first correspondent to a second correspondent, creating a tracking record based on the responsiveness of the second correspondent to each email message of the first set of email messages, performing a first statistical analysis of the tracking record, generating a set of responsiveness metrics based on the first statistical analysis, detecting new outgoing email messages addressed to the second correspondent, and providing a user-configurable email message format for each detected outgoing message, the user-configurable email message format. According to the example embodiment, the user-configurable email message format is configured to increase effective email response time from the second correspondent and the user-configurable email message format is based on the set of responsiveness metrics.
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Citations
18 Claims
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1. A computer-implemented method of increasing email correspondence responsiveness, the method comprising:
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detecting, at a computer processor, a first set of email messages transmitted by a first correspondent to a second correspondent; creating a tracking record based on the responsiveness of the second correspondent to each email message of the first set of email messages; performing a first statistical analysis of the tracking record; generating a set of responsiveness metrics based on the first statistical analysis; detecting new outgoing email messages addressed to the second correspondent; and providing a user-configurable email message format for each detected outgoing message, the user-configurable email message format being configured to increase effective email response time from the second correspondent, and the user-configurable email message format being based on the set of responsiveness metrics; wherein the user-configurable email message format includes a set of selectable alert options to the first correspondent using a set of user interface controls, and wherein the set of selectable alert options includes a first option and a second option, the first option being for a first alert to be provided if the expected time at which the second correspondent will send a reply message to the new outgoing email message has passed, and the second option for a second alert to be provided upon the first correspondent composing a follow-up email message to the new outgoing email message to the second correspondent in the message composition window if the expected time at which the second correspondent will send a reply message to the new outgoing email message has not passed. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A computer program product comprising a non-transitory computer readable storage medium having a computer executable program instructions stored thereon, wherein the computer executable program instructions, when executed by a computer processor, directs the computer processor to perform a method of increasing email correspondence responsiveness, the method comprising:
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detecting a first set of email messages transmitted by a first correspondent to a second correspondent; creating a tracking record based on the responsiveness of the second correspondent to each email message of the first set of email messages; performing a first statistical analysis of the tracking record; generating a set of responsiveness metrics based on the first statistical analysis; detecting new outgoing email messages addressed to the second correspondent; and providing a user-configurable email message format for each detected outgoing message, the user-configurable email message format being configured to increase effective email response time from the second correspondent, and the user-configurable email message format being based on the set of responsiveness metrics; wherein the user-configurable email message format includes a set of selectable alert options to the first correspondent using a set of user interface controls, and wherein the set of selectable alert options includes a first option and a second option, the first option being for a first alert to be provided if the expected time at which the second correspondent will send a reply message to the new outgoing email message has passed, and the second option for a second alert to be provided upon the first correspondent composing a follow-up email message to the new outgoing email message to the second correspondent in the message composition window if the expected time at which the second correspondent will send a reply message to the new outgoing email message has not passed. - View Dependent Claims (12, 13, 14, 15, 16, 17)
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18. An email correspondence system comprising:
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a first computer apparatus configured to provide email access to a first user through an email client executed on the first computer apparatus; and a second computer apparatus in communication with the first computer apparatus, the second computer apparatus configured to provide email access to a second user through an email client executed on the second computer apparatus; wherein computer readable instructions are stored in a memory of the second computer apparatus and the computer readable instructions, when executed by a processor of the second computer apparatus, cause the processor to execute a method of increasing email correspondence responsiveness, the method comprising; detecting a first set of email messages transmitted by the second user to the first user; creating a tracking record stored in the memory based on the responsiveness of the first user to each email message of the first set of email messages; performing a first statistical analysis of the tracking record; generating a set of responsiveness metrics based on the first statistical analysis; detecting new outgoing email messages addressed to the first user; and providing a user-configurable email message format for each detected outgoing message, the user-configurable email message format being configured to increase effective email response time from the first user, and the user-configurable email message format being based on the set of responsiveness metrics; wherein the user-configurable email message format includes a set of selectable alert options to the first correspondent using a set of user interface controls, and wherein the set of selectable alert options includes a first option and a second option, the first option being for a first alert to be provided if the expected time at which the second correspondent will send a reply message to the new outgoing email message has passed, and the second option for a second alert to be provided upon the first correspondent composing a follow-up email message to the new outgoing email message to the second correspondent in the message composition window if the expected time at which the second correspondent will send a reply message to the new outgoing email message has not passed.
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Specification