Organizational behavior monitoring analysis and influence
First Claim
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1. A method to be executed on a computing device for monitoring, analyzing, and influencing organizational behavior at a processor of the computing device, the method comprising:
- determining desired and undesired behaviors at the processor;
determining an organizational context comprising at least one from a set of;
a supervisor-supervisee interaction, a supervisee-supervisor interaction, and a peer-to-peer interaction at the processor;
identifying actions associated with the desired and undesired behaviors within the organizational context at the processor;
monitoring communication sessions of at least one modality to detect identified actions at the processor;
tracking trust building and eroding behaviors from the desired and undesired behaviors including at least one from a set of;
terms, gestures, and patterns in the communication sessions at the processor;
analyzing detected actions at the processor;
computing a score reflecting frequency of use of the detected actions associated with desired and undesired behaviors;
aggregating the score anonymously for at least one from a set of;
a predefined group within an organization and the entire organization for an indication of behavior patterns and progress for defined action plans for the group and the organization;
including feedback in analysis results to alter the actions to one of;
a reduction in the trust eroding behaviors and an encouragement of trust building behaviors at the processor; and
providing the analysis results and the score to one of;
monitored members of the organization, a supervisor of the monitored members, and a designated member of the organization from the processor such that desired behaviors are encouraged and undesired behaviors are discouraged.
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Abstract
Approaches are provided for monitoring, analyzing, and influencing organizational behaviors through multi-modal communication systems. Desired and undesired behaviors and applicable organizational contexts are defined and action plans developed. The behaviors are then monitored through communication sessions between members and analyzed for comparison to the action plans such that feedback may be provided at individual and/or organizational levels to influence the behaviors.
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Citations
14 Claims
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1. A method to be executed on a computing device for monitoring, analyzing, and influencing organizational behavior at a processor of the computing device, the method comprising:
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determining desired and undesired behaviors at the processor; determining an organizational context comprising at least one from a set of;
a supervisor-supervisee interaction, a supervisee-supervisor interaction, and a peer-to-peer interaction at the processor;identifying actions associated with the desired and undesired behaviors within the organizational context at the processor; monitoring communication sessions of at least one modality to detect identified actions at the processor; tracking trust building and eroding behaviors from the desired and undesired behaviors including at least one from a set of;
terms, gestures, and patterns in the communication sessions at the processor;analyzing detected actions at the processor; computing a score reflecting frequency of use of the detected actions associated with desired and undesired behaviors; aggregating the score anonymously for at least one from a set of;
a predefined group within an organization and the entire organization for an indication of behavior patterns and progress for defined action plans for the group and the organization;including feedback in analysis results to alter the actions to one of;
a reduction in the trust eroding behaviors and an encouragement of trust building behaviors at the processor; andproviding the analysis results and the score to one of;
monitored members of the organization, a supervisor of the monitored members, and a designated member of the organization from the processor such that desired behaviors are encouraged and undesired behaviors are discouraged. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A system for monitoring, analyzing, and influencing organizational behavior through multi-modal communications, the system comprising:
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a first server for facilitating communication sessions in at least one modality; a second server for executing a behavior application, wherein the behavior application is configured to; determine desired and undesired behaviors for enhancing at least one organizational aspect; determine an organizational context comprising at least one from a set of;
a supervisor-supervisee interaction, a supervisee-supervisor interaction, and a peer-to-peer interaction;identify actions associated with the desired and undesired behaviors within the organizational context; monitor the communication sessions of at least one modality facilitated by the first server to detect identified actions; track trust building and eroding behaviors from the desired and undesired behaviors including at least one from a set of;
terms, gestures, and patterns in the communication sessions;analyze detected actions; compute a score reflecting frequency of use of the detected actions associated with desired and undesired behaviors; aggregate the score anonymously for at least one from a set of;
a predefined group within an organization and the entire organization for an indication of behavior patterns and progress for defined action plans for the group and the organization;include feedback in analysis results to alter the actions to one of;
a reduction in the trust eroding behaviors and an encouragement of trust building behaviors; andprovide the analysis results and the score to one of;
monitored members of the organization, a supervisor of the monitored members, and a designated member of the organization such that desired behaviors are encouraged and undesired behaviors are discouraged. - View Dependent Claims (10, 11, 12, 13, 14)
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Specification