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Organizational behavior monitoring analysis and influence

  • US 8,301,475 B2
  • Filed: 05/10/2010
  • Issued: 10/30/2012
  • Est. Priority Date: 05/10/2010
  • Status: Active Grant
First Claim
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1. A method to be executed on a computing device for monitoring, analyzing, and influencing organizational behavior at a processor of the computing device, the method comprising:

  • determining desired and undesired behaviors at the processor;

    determining an organizational context comprising at least one from a set of;

    a supervisor-supervisee interaction, a supervisee-supervisor interaction, and a peer-to-peer interaction at the processor;

    identifying actions associated with the desired and undesired behaviors within the organizational context at the processor;

    monitoring communication sessions of at least one modality to detect identified actions at the processor;

    tracking trust building and eroding behaviors from the desired and undesired behaviors including at least one from a set of;

    terms, gestures, and patterns in the communication sessions at the processor;

    analyzing detected actions at the processor;

    computing a score reflecting frequency of use of the detected actions associated with desired and undesired behaviors;

    aggregating the score anonymously for at least one from a set of;

    a predefined group within an organization and the entire organization for an indication of behavior patterns and progress for defined action plans for the group and the organization;

    including feedback in analysis results to alter the actions to one of;

    a reduction in the trust eroding behaviors and an encouragement of trust building behaviors at the processor; and

    providing the analysis results and the score to one of;

    monitored members of the organization, a supervisor of the monitored members, and a designated member of the organization from the processor such that desired behaviors are encouraged and undesired behaviors are discouraged.

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