Caller recognition by voice messaging system

• US 8,306,191 B2
• Filed: 06/12/2009
• Issued: 11/06/2012
• Est. Priority Date: 06/12/2009
• Status: Active Grant

• Current Assignee: Arlington Technologies, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: Avaya Incorporated
• Inventors: Balasaygun, Mehmet C., Killian, Michael J.
• Primary Examiner(s): Kuntz, Curtis
• Assistant Examiner(s): ZENATI, AMAL S
• Application Number:
  US12/483,674
• Publication Number:
  US 20100316198A1
• Time in Patent Office: 1,243 Days
• Field of Search: 379/88.02, 379/88.01, 379/201.01
• US Class Current: 379/88.02
• CPC Class Codes: G10L 17/00 Speaker identification or verification techniques
• CPC Class Codes: H04M 2201/41 using speaker recognition speaker recognition per se G10L17/00
• CPC Class Codes: H04M 2203/301 Management of recordings
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/533 Voice mail systems

Abstract

Voice analysis of a subscribers'"'"' greeting is used to assist with determining a true identity of a caller. When a greeting is recorded by the subscriber (e.g., the subscriber speaks their voice as part of their default greeting, or a custom greeting for a voice mail system), the system can analyze the greeting and create a voice signature or voiceprint of the greeting. This voiceprint information can be saved in the system and associated with the subscriber. When a subscriber changes their greeting that was previously analyzed to create a voiceprint, the messaging system can optionally analyze the newly recorded greeting to create a new voiceprint for the subscriber, with the system saving the new voiceprint in the system for future recognition tasks. This voiceprint is then used to identify the true identity of a caller that leaves a voice message.

Claims

1. A method for enhanced voice mail comprising:

compiling identification prints of voice mail subscribers, the compiled identification prints being stored in a voice mail system or in an external storage area associated with a voice mail system, wherein the compiled identification prints of the voice mail subscribers are determined at a provisioning time for the voice mail subscriber to the voice mail system;

comparing a received voice mail message from one of the voice mail subscribers to one or more of the compiled identification prints;

determining whether network-supplied caller identification information for the received voice mail message should be modified based on the comparison; and

replacing, in a recognized caller identification field, the network-supplied caller identification information for the received voice mail with information associated with one of the compiled identification prints, wherein a Reply-to operation or a forward operation, by a voice mail recipient, for the received voice mail uses information in the recognized caller identification field for the Reply-to address or as the originator of the forwarded message, respectively.

2. The method of claim 1, further comprising providing an indicator as to whether an identity of a calling party has been determined based on the comparison.

3. The method of claim 1, further comprising providing an identity of a calling party based on the comparison.

4. The method of claim 3, wherein the identity is one or more of an extension, phone number, name and company name.

5. The method of claim 1, further comprising modifying one or more of forward-to and reply-to functionality based on the comparing step.

6. The method of claim 5, wherein the modified functionality includes usage of contact information associated with an identity of a calling party.

7. The method of claim 1, further comprising associating a threshold with the comparing step.

8. The method of claim 1, further comprising assigning a priority as to how the comparison step performs the comparison.

9. The method of claim 1, wherein the provisioning time is when a subscriber records their name and greeting at the time of voice mail box setup.

10. A non-transitory computer-readable information storage media comprising information, that when executed by a processor, performs the steps of claim 1.

11. An enhanced voice mail system comprising:

one or more compiled identification prints of voice mail subscribers, the compiled identification prints of the voice mail subscribers being stored in the voice mail system and the identification prints representing a voice mail subscriber, wherein the compiled identification prints of the voice mail subscribers are determined at a provisioning time for the voice mail subscriber to the voice mail system; and

an intelligent recognition module that compares a received voice mail message from one of the voice mail subscribers to one or more of the compiled identification prints and determines whether network supplied caller identification information for the received voice mail message should be modified based on the result of the comparison and replacing, in a recognized caller identification field which is distinct from the network supplied caller identification information, the network-supplied caller identification information for the received voice mail with information associated with one of the compiled identification prints, wherein a Reply-to operation or a forward operation, by a voice mail recipient, for the received voice mail uses information in the recognized caller identification field for the Reply-to address or as the originator of the forwarded message, respectively.

12. The system of claim 11, further comprising providing an indicator as to whether a true identity of a calling party has been determined based on the comparison.

13. The system of claim 11, further comprising an override caller ID module that provides an identity of a calling party based on the comparison.

14. The system of claim 13, wherein the identity is one or more of an extension, phone number, name and company name.

15. The system of claim 11, further comprising a routing update module that modifies one or more of forward-to and reply-to functionality based on the comparing step.

16. The system of claim 15, wherein the modified functionality includes usage of contact information associated with an identity of a calling party.

17. The system of claim 11, further comprising a processor that is associating a threshold with operation of the intelligent recognition module.

18. The system of claim 11, wherein a priority of the voice message is assigned by the voice mail system based on the results of the comparison.

19. The system of claim 18, wherein the priority is based on one or more of an identification print associated with a network supplied caller ID, a determined true ID of a caller, subscribers in an address book, frequent callers, recent callers, important callers, one or more supervisors and a peer group.

20. The system of claim 11, wherein the one or more identification prints are updated after the voice mail subscriber updates or changes their greeting.