Method and apparatus for processing of a toll free call service alarm
First Claim
1. A method for processing a toll free call service alarm associated with a toll free call service, comprising:
- receiving a trouble ticket by a service provider for the toll free call service alarm associated with a call;
retrieving a calling to number and a calling from number from the trouble ticket;
determining if the service provider is a responsible organization for providing the toll free call service for the calling to number;
determining if a customer network for the toll free call service is active if the service provider is the responsible organization for the toll free call service; and
notifying a work center if the customer network is not active.
1 Assignment
0 Petitions
Accused Products
Abstract
A method and apparatus for automatic processing of toll free call service alarms are disclosed. For example, the method receives a trouble ticket by a service provider for a toll free call service alarm, and retrieves a calling to number and a calling from number from the trouble ticket. The method determines if the service provider is a responsible organization for the toll free call service for the calling to number, and determines if a customer network for the toll free call service is active if the service provider is the responsible organization for the toll free call service. The method notifies a work center if the customer network is not active.
55 Citations
20 Claims
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1. A method for processing a toll free call service alarm associated with a toll free call service, comprising:
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receiving a trouble ticket by a service provider for the toll free call service alarm associated with a call; retrieving a calling to number and a calling from number from the trouble ticket; determining if the service provider is a responsible organization for providing the toll free call service for the calling to number; determining if a customer network for the toll free call service is active if the service provider is the responsible organization for the toll free call service; and notifying a work center if the customer network is not active. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16)
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17. A tangible computer-readable medium having stored thereon a plurality of instructions, the plurality of instructions including instructions which, when executed by a processor, cause the processor to perform operations for processing a toll free call service alarm associated with a toll free call service, the operations comprising:
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receiving a trouble ticket by a service provider for the toll free call service alarm associated with a call; retrieving a calling to number and a calling from number from the trouble ticket; determining if the service provider is a responsible organization for providing the toll free call service for the calling to number; determining if a customer network for the toll free call service is active if the service provider is the responsible organization for the toll free call service; and notifying a work center if the customer network is not active. - View Dependent Claims (18, 19)
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20. An apparatus for processing a toll free call service alarm associated with a toll free call service, comprising:
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a processor; and a computer readable medium in communication with the processor, the computer readable medium has stored thereon instructions that, when executed by the processor, cause the processor to perform operations, the operations comprising; receiving a trouble ticket by a service provider for the toll free call service alarm associated with a call; retrieving a calling to number and a calling from number from the trouble ticket; determining if the service provider is a responsible organization for providing the toll free call service for the calling to number; determining if a customer network for the toll free call service is active if the service provider is the responsible organization for the toll free call service; and notifying a work center if the customer network is not active.
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Specification