System and method for managing consumable return refund processing

• US 8,306,877 B2
• Filed: 01/29/2010
• Issued: 11/06/2012
• Est. Priority Date: 01/29/2010
• Status: Active Grant

• Current Assignee: Xerox Corporation (Xerox Holdings Corp.)
• Original Assignee: Xerox Corporation (Xerox Holdings Corp.)
• Inventors: Iburg, Christopher Dale, James, Thomas Mark, Tiano, James Edward, Jones, Brent Rodney
• Primary Examiner(s): Gart, Matthew
• Assistant Examiner(s): Hayles, Ashford S
• Application Number:
  US12/696,085
• Publication Number:
  US 20110191212A1
• Time in Patent Office: 1,012 Days
• Field of Search: 705/28
• US Class Current: 705/28
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders
• CPC Class Codes: G06Q 20/10 specially adapted for electronic funds transfer [EFT] systems; specially adapted for home banking systems
• CPC Class Codes: G06Q 30/0283 Price estimation or determination
• CPC Class Codes: G06Q 40/12 Accounting

Abstract

Account manager systems and methods are disclosed for managing consumable return refund programs for repaid document processing devices, in which automated or semiautomatic refunds are provided by adding account credits to prepaid customer accounts and/or by directly applying print units to specific document processing devices for customers who return spent consumable products.

Claims

1. A method for managing prepaid consumable return refund programs for at least one document processing device configured to allow customer initiated operation based on available print units applied to the device, the method comprising:

storing account information in a data store for a plurality of accounts, the individual accounts being associated with a corresponding customer, the account information for individual accounts comprising an available credits value indicating an amount of account credits currently available to the account;

using a computer processor, determining an association of a consumable with a particular customer account; and

using the computer processor, automatically adding credits to the particular customer account and adding a corresponding number of new credits to the available credits value for the particular account for a full or partial return refund associated with the consumable;

wherein the account information for individual accounts further comprises current pricing information including at least one conversion factor for converting account credits available to the account to print units for specific document processing devices registered to the account;

the method further comprising;

using the computer processor, determining an association of the consumable with a particular document processing device, and

using the computer processor, automatically applying print units to the particular document processing device associated with the specific account by converting a number credits currently available to the specific account into a number of print units according to the specified document processing device and the current pricing information for the specific account for a full or partial return refund associated with the consumable;

wherein the computer processor determines the association of the consumable with the particular document processing device at least partially based on the account information; and

wherein the account information for individual accounts further comprises registered device information including device subaccount information for a plurality of device subaccounts individually associated with a particular document processing device registered by the customer to the account, the device subaccount information for individual device subaccounts including document processing device identity information identifying the particular document processing device registered by the customer to the account and total print units used information indicating the number of print units used by the particular document processing device, and wherein the computer processor determines the association of the consumable with the particular document processing device at least partially based on the total print units used information of the account information.

2. The method of claim 1, further comprising automatically notifying the customer of the added account credits.

3. The method of claim 1, wherein the computer processor automatically adds the credits to the particular customer account when or after the consumable is returned by the customer.

4. The method of claim 1, wherein the computer processor automatically adds the credits to the particular customer account when or after the consumable is installed in a document processing device registered to the specific account.

5. The method of claim 1, further comprising automatically notifying the customer of the applied print units.

6. The method of claim 1, wherein the computer processor automatically applies the print units to the particular document processing device when or after the consumable is returned by the customer.

7. The method of claim 1, wherein the computer processor automatically applies the print units to the particular document processing device when or after the consumable is installed in the particular document processing device.

8. The method of claim 1, wherein the account information for individual accounts further comprising registered device information including device subaccount information for a plurality of device subaccounts individually associated with a particular document processing device registered by the customer to the account, the device subaccount information for individual device subaccounts including document processing device identity information identifying the particular document processing device registered by the customer to the account and consumable identity information, and wherein the computer processor determines the association of the consumable with the particular document processing device at least partially based on the document processing device identity information and the consumable identity information of the account information.

9. The method of claim 8, further comprising receiving a consumable device identity in a message from the particular document processing device and updating the consumable identity information of the subaccount information corresponding to the particular document processing device based on the received consumable device identity using the computer processor.

10. The method of claim 1, further comprising obtaining document processing device identity information from the consumable after the consumable is returned, wherein the computer processor determines the association of the consumable with the particular document processing device at least partially based on the obtained document processing device identity information.

11. The method of claim 1, further comprising:

using the computer processor, monitoring a consumable level of the consumable installed in the particular document processing device;

using the computer processor, determining that the particular document processing device needs or will soon need a replacement consumable based on the monitored consumable level;

using the computer processor, causing a replacement consumable to be shipped to the customer for the particular document processing device.

12. The method of claim 11, wherein the computer processor automatically applies the print units to the particular document processing device when or after the replacement consumable is shipped to the customer.

13. The method of claim 12, further comprising automatically notifying the customer of the applied print units.

14. A method for managing prepaid consumable return refund programs for at least one document processing device configured to allow customer initiated operation based on available print units applied to the device, the method comprising:

storing account information in a data store for a plurality of accounts, the individual accounts being associated with a corresponding customer, the account information for individual accounts comprising;

an available credits value indicating an amount of account credits currently available to the account, and

current pricing information including at least one conversion factor for converting account credits available to the account to print units for specific document processing devices registered to the account;

using a computer processor, determining an association of a consumable with a particular customer account;

using the computer processor, determining an association of the consumable with a particular document processing device registered to the particular customer account; and

using the computer processor, automatically applying print units to the particular document processing device associated with the specific account according to the specified document processing device and the current pricing information for the specific account for a full or partial return refund associated with the consumable;

wherein the computer processor determines the association of the consumable with the particular document processing device at least partially based on the account information; and

wherein the account information for individual accounts further comprises registered device information including device subaccount information for a plurality of device subaccounts individually associated with a particular document processing device registered by the customer to the account, the device subaccount information for individual device subaccounts including document processing device identity information identifying the particular document processing device registered by the customer to the account and total print units used information indicating the number of print units used by the particular document processing device, and wherein the computer processor determines the association of the consumable with the particular document processing device at least partially based on the total print units used information of the account information.

15. The method of claim 14, further comprising automatically notifying the customer of the applied print units.

16. The method of claim 14, wherein the computer processor automatically applies the print units to the particular document processing device when or after the consumable is returned by the customer.

17. The method of claim 14, wherein the computer processor automatically applies the print units to the particular document processing device when or after the consumable is installed in the particular document processing device.

18. The method of claim 14, wherein the account information for individual accounts further comprising registered device information including device subaccount information for a plurality of device subaccounts individually associated with a particular document processing device registered by the customer to the account, the device subaccount information for individual device subaccounts including document processing device identity information identifying the particular document processing device registered by the customer to the account and consumable identity information, and wherein the computer processor determines the association of the consumable with the particular document processing device at least partially based on the document processing device identity information and the consumable identity information of the account information.

19. The method of claim 18, further comprising receiving a consumable device identity in a message from the particular document processing device and updating the consumable identity information of the subaccount information corresponding to the particular document processing device based on the received consumable device identity using the computer processor.

20. The method of claim 14, further comprising obtaining document processing device identity information from the consumable after the consumable is returned, wherein the computer processor determines the association of the consumable with the particular document processing device at least partially based on the obtained document processing device identity information.

21. The method of claim 14, further comprising:

using the computer processor, monitoring a consumable level of the consumable installed in the particular document processing device;

using the computer processor, determining that the particular document processing device needs or will soon need a replacement consumable based on the monitored consumable level;

using the computer processor, causing a replacement consumable to be shipped to the customer for the particular document processing device.

22. An account manager system for managing prepaid consumable return refund programs for at least one document processing device configured to allow customer initiated operation based on available print units applied to the device, the system comprising:

a server operatively coupled with a network to communicate and exchange data with one or more customer networks;

a data store operatively coupled with the server to store account information for a plurality of accounts, the individual accounts being associated with a corresponding customer, the account information for individual accounts comprising an available credits value indicating an amount of account credits currently available to the account; and

an account management component operatively coupled with the data store and the server to determine an association of a consumable with a particular customer account, to automatically add credits to the particular customer account, and to add a corresponding number of new credits to the available credits value for the particular account for a full or partial return refund associated with the consumable;

wherein the account information for individual accounts further comprises current pricing information including at least one conversion factor for converting account credits available to the account to print units for specific document processing devices registered to the account;

wherein the account management component is further operative to determine an association of the consumable with a particular document processing device at least partially based on the account information, and to automatically apply print units to the particular document processing device associated with the specific account by converting a number credits currently available to the specific account into a number of print units according to the specified document processing device and the current pricing information for the specific account for a full or partial return refund associated with the consumable;

wherein the account information for individual accounts further comprises registered device information including device subaccount information for a plurality of device subaccounts individually associated with a particular document processing device registered by the customer to the account, the device subaccount information for individual device subaccounts including document processing device identity information identifying the particular document processing device registered by the customer to the account and total print units used information indicating the number of print units used by the particular document processing device, and wherein the account management component determines the association of the consumable with the particular document processing device at least partially based on the total print units used information of the account information.

23. An account manager system for managing prepaid consumable return refund programs for at least one document processing device configured to allow customer initiated operation based on available print units applied to the device, the system comprising:

a server operatively coupled with a network to communicate and exchange data with one or more customer networks;

a data store operatively coupled with the server to store account information for a plurality of accounts, the individual accounts being associated with a corresponding customer, the account information for individual accounts comprising;

an available credits value indicating an amount of account credits currently available to the account, and

current pricing information including at least one conversion factor for converting account credits available to the account to print units for specific document processing devices registered to the account; and

an account management component operatively coupled with the data store and the server to determine an association of a consumable with a particular customer account, to determine an association of the consumable with a particular document processing device registered to the particular customer account at least partially based on the account information, and to automatically apply print units to the particular document processing device associated with the specific account according to the specified document processing device and the current pricing information for the specific account for a full or partial return refund associated with the consumable;

wherein the account information for individual accounts further comprises registered device information including device subaccount information for a plurality of device subaccounts individually associated with a particular document processing device registered by the customer to the account, the device subaccount information for individual device subaccounts including document processing device identity information identifying the particular document processing device registered by the customer to the account and total print units used information indicating the number of print units used by the particular document processing device, and wherein the account management component determines the association of the consumable with the particular document processing device at least partially based on the total print units used information of the account information.