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Simplified support of an isolated computer network

  • US 8,307,069 B2
  • Filed: 04/04/2008
  • Issued: 11/06/2012
  • Est. Priority Date: 05/14/2007
  • Status: Active Grant
First Claim
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1. A method for allowing performance related data to be obtained from an isolated computer network, that is not connected to other networks, and that includes a diagnostics collection function, the method comprising:

  • receiving from a support user selections of nodes and plug-in modules associated with applications provided in the isolated computer network that are to be diagnosed;

    providing at least one command data file with instructions for the diagnostics collection function, including the support user selected nodes and plug-in modules;

    saving the provided data file as an autocollector file that automatically makes the diagnostics collection function to apply the command file on the nodes and plug in modules when being activated in the isolated computer network; and

    loading by an isolated network user the autocollector file into the isolated computer network and activating the autocollector file in the isolated computer network, thereby obtaining the performance related data from the isolated computer network.

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