User-initiated return communication
First Claim
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1. A method of handling an incoming communication to a telecommunication device, the method comprising:
- receiving the incoming communication on the telecommunication device at an incoming communication time;
alerting a user of the telecommunication device to the incoming communication;
receiving an instruction from the user of the telecommunication device to defer the incoming communication, the receiving including;
presenting the user with an interface having a selectable control for deferring the incoming communication and a set of other modes of communication available to the user, one or more of the other modes being presented as pre-selected modes;
enabling the user to select additional modes in the set of other modes or deselect one or more of the pre-selected modes; and
receiving a user selection of the selectable control for deferring the incoming communication;
sending a defer message to an originating device from which the incoming communication was placed, the defer message specifying the set of other modes; and
prompting the user of the telecommunication device to return the incoming communication at a return communication time that is later than the incoming communication time.
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Abstract
Techniques to defer an incoming communication and then schedule a follow up communication are disclosed. A communication recipient can defer an incoming communication and schedule a return communication time. The return communication may be manually deferred by a user and/or automatically deferred based at least in part on availability of a user on an appointment calendar.
57 Citations
27 Claims
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1. A method of handling an incoming communication to a telecommunication device, the method comprising:
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receiving the incoming communication on the telecommunication device at an incoming communication time; alerting a user of the telecommunication device to the incoming communication; receiving an instruction from the user of the telecommunication device to defer the incoming communication, the receiving including; presenting the user with an interface having a selectable control for deferring the incoming communication and a set of other modes of communication available to the user, one or more of the other modes being presented as pre-selected modes; enabling the user to select additional modes in the set of other modes or deselect one or more of the pre-selected modes; and receiving a user selection of the selectable control for deferring the incoming communication; sending a defer message to an originating device from which the incoming communication was placed, the defer message specifying the set of other modes; and prompting the user of the telecommunication device to return the incoming communication at a return communication time that is later than the incoming communication time. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 27)
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14. A system comprising:
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a telecommunications device having a processor and a memory, wherein the memory stores instructions that are executable by the processor to perform operations comprising; receiving an incoming communication from an originating device at an incoming communication time; prompting a user of the telecommunications device whether to defer the incoming communication, the prompting including; presenting the user with an interface having a selectable control for deferring the incoming communication and a set of other modes of communication available to the user, one or more of the other modes being presented as pre-selected modes; enabling the user to select additional modes in the set of other modes or deselect one or more of the pre-selected modes; and receiving a user selection of the selectable control for deferring the incoming communication; and responsive to deferring the incoming communication, sending a defer message to the originating device, the defer message specifying the set of other modes; and reminder logic responsive to deferring the incoming communication to prompt the user of the telecommunication device to return the incoming communication at a return communication time that is later than the incoming communication time. - View Dependent Claims (15, 16, 17, 18, 19)
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20. One or more tangible computer-readable storage media comprising computer-readable instructions stored thereon that, when executed by a first telecommunications device, cause the first telecommunications device to perform operations comprising:
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receiving the incoming communication on the first telecommunication device at an incoming communication time; alerting a user of the first telecommunication device to the incoming communication; receiving an instruction from the user of the first telecommunication device to defer the incoming communication, the receiving including; presenting the user with an interface having a selectable control for deferring the incoming communication and a set of other modes of communication available to the user, one or more of the other modes being presented as pre-selected modes; enabling the user to select additional modes in the set of other modes or deselect one or more of the pre-selected modes; and receiving a user selection of the selectable control for deferring the incoming communication; sending a defer message to a second telecommunication device from which the incoming communication was placed, the defer message specifying the set of other modes; and prompting the user of the first telecommunication device to return the incoming communication at a return communication time that is later than the incoming communication time. - View Dependent Claims (21, 22, 23, 24, 25, 26)
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Specification