Mobile voice self service system

• US 8,311,837 B1
• Filed: 06/13/2008
• Issued: 11/13/2012
• Est. Priority Date: 06/13/2008
• Status: Active Grant

• Current Assignee: West Technology Group LLC (West Corporation)
• Original Assignee: West Corporation
• Inventors: Fox, Chad Daniel
• Primary Examiner(s): Shah, Paras D
• Application Number:
  US12/138,476
• Time in Patent Office: 1,614 Days
• Field of Search: 704/270, 704/270.1, 704/275, 379/88.01
• US Class Current: 704/270.1
• CPC Class Codes: G10L 13/00 Speech synthesis; Text to speech systems
• CPC Class Codes: G10L 15/00 Speech recognition G10L17/00 takes precedence
• CPC Class Codes: G10L 15/30 Distributed recognition, e.g. in client-server systems, for mobile phones or network applications
• CPC Class Codes: H04M 2203/2011 Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection
• CPC Class Codes: H04M 3/4936 Speech interaction details speech recognition per se G10L15/00
• CPC Class Codes: H04M 3/4938 comprising a voice browser which renders and interprets, e.g. VoiceXML
• CPC Class Codes: H04W 4/02 Services making use of location information
• CPC Class Codes: H04W 4/18 Information format or content conversion, e.g. adaptation by the network of the transmitted or received information for the purpose of wireless delivery to users or terminals

Abstract

A Mobile Voice Self Service (MVSS) mobile system that includes an MVSS mobile device, on which a VoiceXML browser is implemented directly. The VoiceXML browser may request a VoiceXML application from a VoiceXML application server and process it. A client system may include the VoiceXML application server that the VoiceXML application is requested from. Upon request, the VoiceXML application may deliver the requested VoiceXML application to the VoiceXML application browser. A vendor media resource system may provide advanced Media Resource Control Protocol (MRCP) services, such as Automatic Speech Recognition (ASR) or Text-To-Speech (TTS), to the VoiceXML application that is being processed by the VoiceXML application browser. A call data manager may also be implemented on the MVSS mobile device and may provide call data that, in conjunction with data from the VoiceXML application server, may authorize access to advanced Media Resource Control Protocol (MRCP) services.

Claims

1. A Mobile Voice Self Service (MVSS) system, comprising:

an MVSS mobile device comprising an application browser to request and process an application, wherein the mobile device is a cellular phone;

a client system comprising an application server to deliver the requested application to the application browser; and

a vendor media resource system to provide advanced Media Resource Control Protocol (MRCP) services from a vendor to the application processed by the application browser;

wherein the MVSS mobile device comprises a call data manager that provides call data;

wherein the vendor media resource system comprises a media resource gateway that receives the call data from the call data manager and, in conjunction with data from the application server, authenticates access to the advanced MRCP services by the MVSS mobile device.

2. The MVSS system as claimed in claim 1, wherein the application browser comprises a VoiceXML browser.

3. The MVSS system as claimed in claim 1, wherein the application comprises a VoiceXML application.

4. The MVSS system as claimed in claim 1, wherein the advanced MRCP services comprise at least one of Automatic Speech Recognition (ASR) and Text-To-Speech (TTS).

5. The MVSS system as claimed in claim 1, wherein the MVSS mobile device further comprises a Global Positioning System (GPS) component to provide location-based services to a user of the MVSS mobile device.

6. The MVSS system as claimed in claim 1, wherein the MVSS mobile device is operable in at least one of a Code Division Multiple Access (CDMA) network and a Global System for Mobile Communications (GSM) network.

7. The MVSS system as claimed in claim 1, wherein the client system further comprises a CTI management server, and wherein the call data manager is operable to communicate telephony events associated with a telephone call of the MVSS mobile device to the CTI management server.

8. The MVSS system as claimed in claim 1, wherein the media resource gateway is operable to process MRCP requests from the application browser.

9. A Mobile Voice Self Service (MVSS) hosted vendor system, comprising:

a Media Resource Control Protocol (MRCP) Speech Recognition Server operable to provide Automatic Speech Recognition (ASR) services to an application browser implemented on an MVSS mobile device and process an application wherein the mobile device is a cellular telephone;

a MRCP TTS Server to provide Text-To-Speech (TTS) services to the application browser implemented on the MVSS mobile device and process the application; and

a Media Resource Gateway to facilitate communication of at least one of the MRCP Speech Recognition Server and the MRCP TTS Server with the application browser;

wherein the MVSS mobile device comprises a call data manager to provide call data to the Media Resource Gateway that, in conjunction with data from an application server, authorize access to at least one of the MRCP Recognition Speech Server and the MRCP TTS Server.

10. The MVSS hosted vendor system as claimed in claim 9, wherein the application browser comprises a VoiceXML browser.

11. The MVSS hosted vendor system as claimed in claim 9, wherein the application comprises a VoiceXML application.