Electronic shipping notifications

• US 8,311,952 B1
• Filed: 03/02/2012
• Issued: 11/13/2012
• Est. Priority Date: 01/25/2007
• Status: Active Grant

• Current Assignee: Google LLC (Alphabet Inc.)
• Original Assignee: Google Inc. (Alphabet Inc.)
• Inventors: Lundberg, Eric, Yang, Pengyue
• Primary Examiner(s): Hayes, John
• Assistant Examiner(s): Jung, Allen J
• Application Number:
  US13/411,122
• Time in Patent Office: 256 Days
• Field of Search: 705/333
• US Class Current: 705/333
• CPC Class Codes: G06Q 10/08 Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
• CPC Class Codes: G06Q 10/0833 Tracking
• CPC Class Codes: G06Q 30/0603 Catalogue ordering

Abstract

A broker facilitates customer purchases from merchants. Shippers ship shipments containing the purchases from merchants to the customers. A shipper identifies a shipment using a shipment identifier. The broker uses the shipment identifier to obtain the status information for the shipment from the shipper. The broker analyzes the status information in combination with other information to calculate an estimate of the time that the shipment will arrive at the customer'"'"'s address. The broker sends an electronic message, such as an email or text message, to the customer prior to the estimated shipment arrival time to inform the customer of the impending arrival. The customer can thus arrange for someone to be at the shipping address to receive the shipment at the estimated arrival time.

Claims

1. A method of providing notification of impending delivery of a shipment shipped by a shipper to a shipping address specified by a customer, the method comprising:

periodically querying, by a computer system, a shipper system to obtain status information for the shipment with each query;

responsive to status information obtained with a periodic query indicating an estimated delivery date for the shipment, halting, by the computer system, the periodic queries and scheduling a restart time for periodic queries of the shipper system responsive to the estimated delivery date;

restarting, by the computer system, the periodic queries of the shipper system at the scheduled restart time to obtain updated status information with each restarted periodic query;

calculating, by the computer system, an estimated delivery time for the shipment based at least in part on updated status information obtained with a restated periodic query; and

transmitting, by the computer system, the estimated delivery time to a customer device.

2. The method of claim 1, wherein a periodic query of the shipper system comprises:

providing a shipment identifier of the shipment to the shipper system; and

receiving status information from the shipper system.

3. The method of claim 2, wherein the shipment identifier is provided to the shipper system via a computer network-based application programming interface (API).

4. The method of claim 3, wherein the API is provided by a website of the shipment system.

5. The method of claim 2, wherein the shipment identifier is a tracking number.

6. The method of claim 1, wherein the estimated delivery time is calculated responsive to the updated status information indicating that the shipment is out for delivery to the customer.

7. The method of claim 1, wherein the estimated delivery time comprises a precise estimate of a time within a day when the shipment will arrive at the shipping address.

8. The method of claim 1, wherein calculating the estimated delivery time for the shipment comprises:

analyzing historical status information for other shipments by the shipper; and

calculating the estimated delivery time based at least in part on the updated status information and the historical status information.

9. The method of claim 8, wherein analyzing historical status information comprises:

determining actual delivery times for previous shipments to locations geographically proximate to the shipping address specified by the customer.

10. The method of claim 1, wherein a local time zone for the shipping address is determined and at least one of the queries of the shipper system occurs in a morning of the local time zone.

11. A method of providing notification of impending delivery of a shipment by a delivery service to a shipping address specified by a customer, the method comprising:

periodically querying, by a computer system, a delivery service system to obtain status information for the shipment with each query;

responsive to status information obtained with a periodic query including estimated delivery information, halting, by the computer system, the periodic queries and scheduling a restart time for periodic queries of the delivery service system based on the estimated delivery information;

restarting, by the computer system, the periodic queries of the delivery service system at the scheduled restart time to obtain updated status information with each restarted periodic query;

calculating, by the computer system, an estimated delivery time for the shipment based at least in part on updated status information obtained with a restated periodic query; and

transmitting, by the computer system, the estimated delivery time to a customer device.

12. The method of claim 11, wherein a periodic query of the delivery service system comprises:

providing a shipment identifier of the shipment to the delivery service system; and

receiving status information from the delivery service system.

13. The method of claim 12, wherein the shipment identifier is provided to the delivery service system via a computer network-based application programming interface (API).

14. The method of claim 11, wherein the estimated delivery time is calculated responsive to the updated status information indicating that the shipment is out for delivery to the customer.

15. The method of claim 11, wherein the estimated delivery time comprises a precise estimate of a time within a day when the shipment will arrive at the shipping address.

16. The method of claim 11, wherein calculating the estimated delivery time for the shipment comprises:

analyzing historical status information for other shipments by the delivery service; and

calculating the estimated delivery time based at least in part on the updated status information and the historical status information.

17. The method of claim 16, wherein analyzing historical status information comprises:

determining actual delivery times for previous shipments to locations geographically proximate to the shipping address specified by the customer.

18. The method of claim 11, wherein a local time zone for the shipping address is determined and at least one of the queries of the delivery service system occurs in a morning of the local time zone.

19. A system for providing notification of impending delivery of a shipment shipped by a delivery service to a shipping address specified by a customer, the system comprising:

a computer processor; and

a computer-readable storage medium storing computer program modules configured to execute on the computer processor, the computer program modules comprising;

a shipper interface module configured to;

periodically query a delivery service system to obtain status information for the shipment with each query;

halt the periodic queries and schedule a restart time for periodic queries of the delivery service system based on status information obtained with a periodic query, responsive to the status information obtained with the periodic query including predetermined information;

restart the periodic queries of the delivery service system at the scheduled restart time to obtain updated status information with each restarted periodic query; and

calculate an estimated delivery time for the shipment based at least in part on updated status information obtained with a restarted periodic query; and

an arrival notification module configured to transmit the estimated delivery time to a customer device.

20. The system of claim 19, wherein the shipper interface module is further configured to:

analyze historical status information for other shipments by the delivery service; and

calculate the estimated delivery time based at least in part on the updated status information and the historical status information.