Mobile provisioning tool system
First Claim
1. A mobile provisioning tool system, comprising:
- a provisioning workstation;
a provisioning server coupled to a carrier network, the provisioning workstation, and a plurality of customer networks, wherein the carrier network comprises at least one wireless access point configured to operably communicate with a plurality of mobile devices, and where each of the customer networks comprise at least one business application accessible over the carrier network, the at least one business application comprising at least one of a user personal information management application and a customer specific database application;
a provisioning tool interface operable on the provisioning server, the provisioning tool interface comprising a customer representative interface and an information technology administrator interface, the customer representative interface configured to administer a plurality of customer accounts in each of the respective customer networks, add and remove from the customer accounts business services corresponding to the at least one business application, and assign an information technology administrator account for each of the respective customer accounts, the information technology administrator interface configured to manage a respective group of the mobile devices for each one of the customer accounts, and restrict access to each of the respective customer accounts via the information technology administrator interface to only the information technology administrator account assigned to the respective customer accounts; and
a software provisioning tool operable on the provisioning workstation, the software provisioning tool configured by a respective information technology administrator account to automatically install at least one mobile business service and configure at least one network configuration on the respective group of the mobile devices for one of the customer accounts to which the respective information technology administrator account has been assigned.
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Accused Products
Abstract
A mobile provisioning tool system including a software provisioning tool application. The mobile provisioning tool system includes mobile devices capable of conducting wireless communication with wireless access points. A carrier network is connected with the wireless access points and a customer network that includes at least one business application. A provisioning tool application is located on a provisioning server. The provisioning tool application includes a CRM Rep component and an IT Admin component. A software provisioning tool application allows the provisioning workstation to automatically install mobile business services and configure network configuration settings on the mobile device.
326 Citations
30 Claims
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1. A mobile provisioning tool system, comprising:
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a provisioning workstation; a provisioning server coupled to a carrier network, the provisioning workstation, and a plurality of customer networks, wherein the carrier network comprises at least one wireless access point configured to operably communicate with a plurality of mobile devices, and where each of the customer networks comprise at least one business application accessible over the carrier network, the at least one business application comprising at least one of a user personal information management application and a customer specific database application; a provisioning tool interface operable on the provisioning server, the provisioning tool interface comprising a customer representative interface and an information technology administrator interface, the customer representative interface configured to administer a plurality of customer accounts in each of the respective customer networks, add and remove from the customer accounts business services corresponding to the at least one business application, and assign an information technology administrator account for each of the respective customer accounts, the information technology administrator interface configured to manage a respective group of the mobile devices for each one of the customer accounts, and restrict access to each of the respective customer accounts via the information technology administrator interface to only the information technology administrator account assigned to the respective customer accounts; and a software provisioning tool operable on the provisioning workstation, the software provisioning tool configured by a respective information technology administrator account to automatically install at least one mobile business service and configure at least one network configuration on the respective group of the mobile devices for one of the customer accounts to which the respective information technology administrator account has been assigned. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21)
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22. A method of provisioning software on a plurality of mobile devices, comprising:
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initiating an automatic provisioning process by selection of a configuration initiation icon generated on a provisioning workstation; confirming the mobile devices are connected with the provisioning workstation; determining a processor type used by each of the mobile devices by querying an end user database that contains information indicative of the processor type used by each of the mobile devices; downloading a self-extracting installation file to the provisioning workstation; copying the self-extracting installation file to the mobile devices; triggering the self-extracting installation file to install at least one business service application on each of the mobile devices; and updating a plurality of registries of the mobile devices with a plurality of registry entries, wherein said plurality of registry entries comprises at least one registry entry that is unique to a user of a particular mobile device of the mobile devices, and wherein said plurality of registry entries further comprises at least one static registry entry. - View Dependent Claims (23, 24, 25, 26, 27, 28, 29, 30)
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Specification