Method and system for centralized recording in a distributed environment
First Claim
Patent Images
1. A method for central recording of telecommunication sessions comprising:
- receiving by a central recording unit voice packets related to a call that are duplicated at a session border controller (SBC) and forwarded from the SBC to the central recording unit together with a call identifier that is attached to the call by the SBC;
receiving from a contact center by the central recording unit, computer telephony integration (CTI) information related to the call and the call identifier that has been transferred from the SBC to the contact center with the call;
associating between the CTI information received from the contact center and the call received from the SBC based on the call identifier; and
determining by the central recording unit whether to record the call according to the CTI information and a set of rules.
3 Assignments
0 Petitions
Accused Products
Abstract
A system and method for central recording of telephone calls are provided. The method may include transferring a telephone call from a session border controller (SBC) to a contact center and to a central recording unit, transferring of CTI information from the contact center to the central recording unit, associating the CTI information to the telephone call and determining by the central recording unit whether to record the call.
15 Citations
10 Claims
-
1. A method for central recording of telecommunication sessions comprising:
-
receiving by a central recording unit voice packets related to a call that are duplicated at a session border controller (SBC) and forwarded from the SBC to the central recording unit together with a call identifier that is attached to the call by the SBC; receiving from a contact center by the central recording unit, computer telephony integration (CTI) information related to the call and the call identifier that has been transferred from the SBC to the contact center with the call; associating between the CTI information received from the contact center and the call received from the SBC based on the call identifier; and determining by the central recording unit whether to record the call according to the CTI information and a set of rules. - View Dependent Claims (2, 3, 4, 5, 6, 10)
-
-
7. A system for central recording of telecommunication sessions comprising:
-
a central recording unit; and a session border controller (SBC) to duplicate voice packets related to a call, to attach a call identifier to the call, to forward duplicated voice packets related to the call together with the call identifier to the central recording unit and to transfer the call together with the call identifier to a contact center, wherein the central recording unit is to receive computer telephony integration (CTI) information related to the call from the contact center together with the call identifier that has been transferred from the SBC, to associate the CTI information received the call center to the call received from the SBC based on the call identifier and to determine whether to record the call according to the CTI information and a set of rules. - View Dependent Claims (8, 9)
-
Specification