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Method and system for centralized recording in a distributed environment

  • US 8,320,536 B2
  • Filed: 04/29/2008
  • Issued: 11/27/2012
  • Est. Priority Date: 04/29/2008
  • Status: Active Grant
First Claim
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1. A method for central recording of telecommunication sessions comprising:

  • receiving by a central recording unit voice packets related to a call that are duplicated at a session border controller (SBC) and forwarded from the SBC to the central recording unit together with a call identifier that is attached to the call by the SBC;

    receiving from a contact center by the central recording unit, computer telephony integration (CTI) information related to the call and the call identifier that has been transferred from the SBC to the contact center with the call;

    associating between the CTI information received from the contact center and the call received from the SBC based on the call identifier; and

    determining by the central recording unit whether to record the call according to the CTI information and a set of rules.

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