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Queuing and routing telephone calls

  • US 8,320,876 B2
  • Filed: 10/27/2011
  • Issued: 11/27/2012
  • Est. Priority Date: 07/26/2006
  • Status: Active Grant
First Claim
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1. A method comprising:

  • defining a high priority geographical area in response to identifying an event, the defining of the high priority geographical area comprising determining a size of the high priority geographical area based on a preset radius associated with a type of the event;

    receiving a communication after the defining of the high priority geographical area;

    identifying an originating location of the communication;

    determining whether the originating location corresponds to the high priority geographical area;

    assigning a priority to the communication based on the originating location, the communication being assigned a higher priority when the originating location corresponds to the high priority geographical area than when the originating location does not correspond to the high priority geographical area; and

    queuing the communication in a queue based on the assigned priority.

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