Method and system for conference calling with vehicle occupant
First Claim
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1. A method for facilitating a conference call with a vehicle occupant in a telematics unit equipped vehicle, the method comprised of:
- receiving a communication at a call center from a requester over a phone line including a request to speak with the vehicle occupant;
validating the request to speak with the vehicle occupant;
initiating a call from the call center to the vehicle occupant via a communication over a wireless network to the telematics unit;
creating a multi-party conference call via a switch at the call center, the conference call including the telematics unit, the call center, and the requester; and
, during the conference call uploading to the call center non-voice data contained within the telematics unit,wherein initiating a call from the call center to the vehicle occupant via a communication over a wireless network to the telematics unit further comprises determining that the vehicle occupant is willing to communicate with the requester.
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Abstract
The disclosed system and method provide a mechanism for facilitating a conference call between a telematics subscriber and third parties through a call center. In one aspect, vehicle data may be uploaded data from the telematics unit while maintaining the conference call. The uploaded data may contain GPS location of the vehicle to assist a requester in locating and assisting the vehicle occupant.
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Citations
17 Claims
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1. A method for facilitating a conference call with a vehicle occupant in a telematics unit equipped vehicle, the method comprised of:
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receiving a communication at a call center from a requester over a phone line including a request to speak with the vehicle occupant; validating the request to speak with the vehicle occupant; initiating a call from the call center to the vehicle occupant via a communication over a wireless network to the telematics unit; creating a multi-party conference call via a switch at the call center, the conference call including the telematics unit, the call center, and the requester; and
, during the conference call uploading to the call center non-voice data contained within the telematics unit,wherein initiating a call from the call center to the vehicle occupant via a communication over a wireless network to the telematics unit further comprises determining that the vehicle occupant is willing to communicate with the requester. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A system for conference calling with a vehicle occupant in a telematics unit equipped vehicle, the system comprising:
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a multi-channel switch adapted to process at least three voice channels and one or more data channels, wherein the at least three voice channels include a first voice channel corresponding to the vehicle occupant, a second voice channel corresponding to the call center customer service representative, and a third voice channel corresponding to a third party; a database for storing data uploaded from the telematics unit over the data channel; and a wireless network for linking the telematics unit with at least one voice channel of the switch and at least one data channel of the switch, wherein the telematics unit further comprises a conference call software application residing within a memory of the telematics unit. - View Dependent Claims (8, 9, 10, 11)
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12. A method for facilitating a conference call with a vehicle occupant in a telematics unit equipped vehicle, the method comprised of:
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receiving a communication at a call center from the telematics unit indicating a need for assistance at, the vehicle; initiating a call from the call center to tile vehicle occupant via a communication over a wireless network to the telematics unit; initiating a call from the call center to a third party; creating a multi-party conference call via a switch at the call center, the conference call including the telematics unit, the call center, and the third party; and during the conference call uploading to the call center non-voice data contained within the telematics unit, wherein receiving a communication at the call center from the telematics indicating a need for assistance comprises receiving an automated communication from the telematics unit. - View Dependent Claims (13, 14, 15, 16, 17)
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Specification