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Technician control system

  • US 8,321,253 B2
  • Filed: 06/24/2009
  • Issued: 11/27/2012
  • Est. Priority Date: 06/09/2009
  • Status: Active Grant
First Claim
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1. A technician control system comprising:

  • a control system configured to control processing of work orders being handled by technicians in each of multiple, different industries;

    at least one electronic data store configured to store work order data and work flow data for each of the multiple, different industries; and

    multiple technician devices that are each associated with one or more technicians, configured to communicate, over a network, with the control system, and configured to provide output in response to communications that are received from the control system and that are related to the processing of work orders;

    wherein the control system includes at least one processor configured to perform operations comprising;

    defining, in the at least one electronic data store, work order data for work orders corresponding to each of the multiple, different industries based on user input received from an entity operating the technician control system;

    defining, in the at least one electronic data store, work flow data for the work orders corresponding to each of the multiple, different industries based on user input received from the entity operating the technician control system;

    after defining the work order data and the work flow data, establishing a first company that manages a first group of technicians that handle work orders in a first industry, the first company being separate from the entity operating the technician control system;

    determining the first industry in which the first group of technicians managed by the first company handle work orders;

    based on the determination of the first industry, configuring the technician control system to leverage, in performing work order processing for the first group of technicians, a first subset of the defined work order data and the defined work flow data that applies to the first industry;

    after configuring the technician control system to leverage the first subset of the defined work order data and the defined work flow data, processing work orders for the first group of technicians based on the first subset of the defined work order data and the defined work flow data;

    after defining the work order data and the work flow data, establishing a second company that manages a second group of technicians that handle work orders in a second industry, the second company being separate from the entity operating the technician control system and the first company, the second industry being different than the first industry;

    determining the second industry in which the second group of technicians managed by the second company handle work orders;

    based on the determination of the second industry, configuring the technician control system to leverage, in performing work order processing for the second group of technicians, a second subset of the defined work order data and the defined work flow data that applies to the second industry, the second subset being different than the first subset; and

    after configuring the technician control system to leverage the second subset of the defined work order data and the defined work flow data, processing work orders for the second group of technicians based on the second subset of the defined work order data and the defined work flow data.

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