Call diversion for telephony applications
First Claim
1. A method of initiating outbound calls through a telephony interface comprising:
- accepting an inbound call;
authenticating the inbound call against a predetermined user identity;
accessing an address book associated with the user identity;
receiving a spoken request;
selecting a telephone record in the address book associated with the spoken request;
initiating an outbound call to the telephone record; and
connecting the inbound call with the outbound call responsive to a connection established on the outbound call.
4 Assignments
0 Petitions
Accused Products
Abstract
A method of initiating outbound calls through a telephony interface. The method accepts an inbound call from a user, authenticates the inbound call against a predetermined user identity, accesses an address book associated with the user identity, receives an spoken request from the user, selects a telephone record in the address book associated with the spoken request, initiates an outbound call to the telephone record; and connects the inbound call with the outbound call responsive to a connection established on the outbound call. In an alternative embodiment the method accepts an inbound call, authenticates the inbound call against a predetermined user identity, receives a dual-tone frequency-modulated input representing a desired outbound call target, initiates an outbound call to the outbound call target, and connects the inbound call with the outbound call responsive to a connection established on the outbound call. A corresponding computer system for each embodiment is also provided.
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Citations
5 Claims
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1. A method of initiating outbound calls through a telephony interface comprising:
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accepting an inbound call; authenticating the inbound call against a predetermined user identity; accessing an address book associated with the user identity; receiving a spoken request; selecting a telephone record in the address book associated with the spoken request; initiating an outbound call to the telephone record; and connecting the inbound call with the outbound call responsive to a connection established on the outbound call.
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2. A method of initiating outbound calls through a telephony interface comprising:
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accepting an inbound call; authenticating the inbound call against a predetermined user identity; receiving a dual-tone frequency-modulated input representing a desired outbound call target; initiating an outbound call to the outbound call target; and connecting the inbound call with the outbound call responsive to a connection established on the outbound call.
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3. A computer system adapted to initiate outbound calls through a telephony interface comprising:
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a processor; and a tangible memory storage including software instructions that cause the computer system to perform; accepting an inbound call, authenticating the inbound call against a predetermined user identity, accessing an address book associated with the user identity, receiving a spoken request, selecting a telephone record in the address book associated with the spoken request, initiating an outbound call to the telephone record, and connecting the inbound call with the outbound call responsive to a connection established on the outbound call, wherein the computer initiates outbound calls through a telephony interface.
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4. A computer system adapted to initiate outbound calls through a telephony interface comprising:
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a processor; and a tangible memory storage including software instructions that cause the computer system to perform; accepting an inbound call, authenticating the inbound call against a predetermined user identity, receiving a dual-tone frequency-modulated input representing a desired outbound call target, initiating an outbound call to the outbound call target, and connecting the inbound call with the outbound call responsive to a connection established on the outbound call, wherein the computer initiates outbound calls through a telephony interface.
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5. An apparatus for initiating outbound calls through a telephony interface comprising:
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means for accepting an inbound call; means for authenticating the inbound call against a predetermined user identity; means for accessing an address book associated with the user identity; means for receiving a spoken request; means for selecting a telephone record in the address book associated with the spoken request; means for initiating an outbound call to the telephone record; and means for connecting the inbound call with the outbound call responsive to a connection established on the outbound call.
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Specification