Methods and systems for providing telecommunications services
First Claim
1. A method of processing a call, comprising:
- transmitting, via a call processing system including a computing device, over a network to a terminal associated with a first person a notification regarding a first call, wherein the first call is placed by a caller;
at least partly in response to receiving, at the call processing system, an indication from the first person that a message is to be transmitted to the caller, transmitting the message to a terminal associated with the caller, the message including a link;
at least partly in response to the caller activating the link, placing, via the call processing system, a second call to a communications device associated with the first person; and
enabling the second call to be connected to a communications device associated with the caller.
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Accused Products
Abstract
The present invention is related to telecommunications. A call processing system receives a first call from a caller intended for a first person. A notification regarding the first call is transmitted over a network to a terminal associated with the first person. A user interface is displayed on the terminal via which the first person can indicate that a callback message is to be transmitted to the caller. The callback message is transmitted to the caller, wherein the callback message includes an identification of the first person, a callback control, and text indicating that the caller is to activate the control to initiate another call to the first person. At least partly in response to the caller activating the control, A second call to be placed via which the first person and caller are connected.
57 Citations
23 Claims
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1. A method of processing a call, comprising:
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transmitting, via a call processing system including a computing device, over a network to a terminal associated with a first person a notification regarding a first call, wherein the first call is placed by a caller; at least partly in response to receiving, at the call processing system, an indication from the first person that a message is to be transmitted to the caller, transmitting the message to a terminal associated with the caller, the message including a link; at least partly in response to the caller activating the link, placing, via the call processing system, a second call to a communications device associated with the first person; and enabling the second call to be connected to a communications device associated with the caller. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 19)
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12. A method of providing a callback message, comprising:
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transmitting, via the call processing system including a computing device, over a network to a terminal associated with a first person a notification regarding a first call from a caller; at least partly in response to receiving an indication from the first person that a message is to be transmitted to the caller, transmitting, via the call processing system, the message to the caller, wherein the message includes an identification of the first person, a control, and an instruction indicating that the caller is to activate the control to initiate another call to the first person; and at least partly in response to the caller activating the control, at least partly causing, via the call processing system, a second call to be placed via which the first person and caller are connected. - View Dependent Claims (13, 14, 15, 16, 17, 18, 20)
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21. A system for transmitting a link, comprising:
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one or more processing devices; instructions stored in non-transitory computer readable memory that, when executed by the one or more processing devices, cause the system to perform operations comprising; transmitting over a network to a terminal associated with a first person a notification regarding a first call from a caller; at least partly in response to receiving an indication from the first person that a message is to be transmitted to the caller, transmitting the message to the caller, wherein the message includes an identification of the first person, a control, and an instruction indicating that the caller is to activate the control to initiate another call to the first person; and at least partly in response to the caller activating the control, at least partly causing a second call to be placed via which the first person and caller are connected. - View Dependent Claims (22, 23)
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Specification