Systems and methods for communicating with a paging network operations center through wireless cellular devices

• US 8,331,960 B1
• Filed: 06/08/2011
• Issued: 12/11/2012
• Est. Priority Date: 06/08/2011
• Status: Active Grant

• Current Assignee: Intego Software LLC (Tigerconnect Inc.)
• Original Assignee: Critical Alert Systems LLC (Tigerconnect Inc.)
• Inventors: Oshinsky, Stephen, Meyercord, Ed, McNaught, Ted
• Primary Examiner(s): Chang, Kent
• Assistant Examiner(s): ROSARIO, NELSON M
• Application Number:
  US13/156,077
• Publication Number:
  US 20120315929A1
• Time in Patent Office: 552 Days
• Field of Search: 455/424, 455/425, 455/426.1, 455/458, 455/466, 455/567, 455/515
• US Class Current: 455/458
• CPC Class Codes: H04W 84/025 with acknowledge back capability
• CPC Class Codes: H04W 88/02 Terminal devices

Abstract

Systems, methods, and media are provided for facilitating bidirectional communication between a wireless device, such as cellular device, and a paging operator'"'"'s network operations center (NOC). Messages from the paging NOC are received over a paging network through paging circuitry included in the wireless device. Certain embodiments are directed to systems and methods for transmitting status messages or response messages pertaining to the received messages from the wireless device to the paging NOC through an alternate network, such as a cellular network or the Internet. Other embodiments are directed to systems and methods for displaying the received messages, and for determining and displaying user response actions, based on data included in the messages and/or stored on the wireless device. These systems and methods take advantage of the benefits provided by paging and wireless devices in order to maximize the reliability and minimize the delay associated with the messaging system.

Claims

1. A wireless device for communicating with a paging network operations center, the device comprising:

an application processor;

display circuitry coupled to the application processor;

a cellular baseband processor coupled to the application processor;

an RF transceiver coupled to the cellular baseband processor and adapted to establish a radio connection with a cellular network;

a paging baseband processor coupled to the application processor;

an RF receiver coupled to the paging baseband processor and adapted to establish a radio connection with a paging network and to receive a paging message from the paging network operations center through the established radio connection; and

wherein, in response to receiving the paging message, the application processor is adapted to;

transfer the message to the display circuitry for display; and

cause a status message pertaining to the paging message to be transmitted to the paging network operations center through a cellular or Internet connection.

2. The wireless device according to claim 1, wherein a receiver portion of the RF transceiver includes the RF receiver.

3. The wireless device according to claim 1, wherein at least two of the application processor, the cellular baseband processor and the paging baseband processor are integrated within a single processor.

4. The wireless device according to claim 1, wherein the Internet connection is selected from the group consisting of a wireless network connection, a wired network connection, and a combination of a wireless network connection and a wired network connection.

5. The wireless device according to claim 1, wherein the status message includes an acknowledgement that the paging message has been received successfully.

6. The wireless device according to claim 1, wherein the status message includes a notification of an error in the receipt of the paging message.

7. The wireless device according to claim 6, wherein the wireless device is adapted to receive a retransmitted message including content that is substantially similar to the content of the paging message through the radio connection with the paging network in response to transmitting the status message to the paging network operations center.

8. The wireless device according to claim 1, wherein the application processor is adapted to:

receive a notification that the paging message has been read; and

cause the status message to be transmitted to the paging network operations center in response to receiving the notification, wherein the status message includes an acknowledgement that the paging message has been read.

9. The wireless device according to claim 1, wherein the application processor is adapted to determine whether the RF receiver has established a radio connection with the paging network.

10. The wireless device according to claim 9, wherein the application processor is adapted to cause a connection status message to be transmitted to the paging network operations center in response to determining that the radio connection has not been established, wherein the connection status message includes a notification that a radio connection cannot be established with the paging network.

11. The wireless device according to claim 10, wherein the wireless device is adapted to receive a retransmitted message through the cellular or Internet connection in response to transmitting the connection status message to the paging network operations center, wherein the retransmitted message includes content that is substantially similar to the content of the paging message.

12. The wireless device according to claim 9, wherein the application processor is adapted to cause a connection status message to be transmitted to the paging network operations center in response to determining that the radio connection has been established, wherein the second connection status message includes a notification that RF receiver has established a radio connection with the paging network.

13. A wireless device for communicating with a paging network operations center, the device comprising:

an application processor;

display circuitry coupled to the application processor;

a cellular baseband processor coupled to the application processor;

an RF transceiver coupled to the cellular baseband processor and adapted to establish a radio connection with a cellular network;

a paging baseband processor coupled to the application processor;

an RF receiver coupled to the paging baseband processor and adapted to;

establish a radio connection with a paging network; and

receive a paging message from the paging network operations center through the radio connection with the paging network, the paging message including a message priority attribute; and

wherein, in response to receiving the paging message, the application processor is adapted to;

transfer the paging message to the display circuitry; and

cause the display circuitry to display the paging message based at least in part on the message priority attribute.

14. The wireless device according to claim 13, wherein the message priority attribute includes a priority level for the paging message.

15. The wireless device according to claim 13, wherein the message priority attribute includes a classification for the paging message.

16. The wireless device according to claim 13, wherein the application processor is adapted to:

detect whether an application is executing on the wireless device;

determine whether the execution of the application should be interrupted based at least in part on the message priority attribute; and

cause, in response to determining that the execution of the application should be interrupted, the display circuitry to display the paging message.

17. The wireless device according to claim 16, wherein the message priority attribute includes a priority level and the application processor is adapted to determine whether the execution of the application should be interrupted by comparing the priority level to a threshold priority level.

18. The wireless device according to claim 16, wherein the message priority attribute includes a priority level, the wireless device includes a stored list of one or more application priority levels and the application processor is adapted to determine whether the execution of the application should be interrupted by:

identifying an application priority level for the application from the stored list of one or more application priority levels; and

comparing the priority level to the application priority level.

19. The wireless device according to claim 18, wherein the stored list of one or more application priority levels is customizable based on a user of the wireless device.

20. The wireless device according to claim 17, wherein in response to determining that the execution of the application should not be interrupted the application processor is adapted to:

store the paging message in memory;

store an attribute with the paging message that indicates that the paging message has not been displayed; and

generate an alert that indicates the paging message has been received.

21. The wireless device according to claim 13, wherein the application processor is adapted to:

determine a color scheme for the paging message based at least in part on the message priority attribute; and

cause the display circuitry to display the message based on the color scheme.

22. The wireless device according to claim 21, wherein the message priority attribute indicates that the paging message pertains to a code blue event and the paging message is displayed with a blue color scheme.

23. The wireless device according to claim 21, application processor is adapted to determine a color scheme for the paging message based on a stored list of one or more message color schemes.

24. The wireless device according to claim 23, wherein the stored list of one or more message color schemes is customizable based on a user of the wireless device.

25. A wireless device for communicating with a paging network operations center, the device comprising:

an application processor;

display circuitry coupled to the application processor;

a cellular baseband processor coupled to the application processor;

an RF transceiver coupled to the cellular baseband processor and adapted to establish a radio connection with a cellular network;

a paging baseband processor coupled to the application processor;

an RF receiver coupled to the paging baseband processor and adapted to;

establish a radio connection with a paging network; and

receive a paging message from the paging network operations center through the radio connection with the paging network; and

wherein, in response to receiving the paging message, the application processor is further adapted to;

determine a plurality of user response actions based at least in part on the paging message; and

cause the display circuitry to display a selectable response menu that includes one or more of the plurality of user response actions.

26. The wireless device according to claim 25, wherein the application processor is adapted to determine one or more of the plurality of user response actions by:

identifying a searchable item from the paging message; and

comparing the searchable item to data stored in a memory of the wireless device.

27. The wireless device according to claim 26, wherein the searchable item is selected from the group consisting of a name, a username, a phone number, an address, an email address, and a URL.

28. The wireless device according to claim 26 wherein the application processor is adapted to compare the searchable item to data stored in the memory by determining whether the searchable item matches an entry in a contact list stored in the memory.

29. The wireless device according to claim 28 wherein, in response to determining that the one or more searchable items matches an entry in the contact list, the application processor is adapted to:

determine one or more response mechanisms from the matched entry; and

generate one or more of the plurality of user response actions based on the one or more response mechanisms.

30. The wireless device according to claim 25, wherein the paging message includes one or more predefined responses and the application processor is adapted to determine one or more of the plurality of user response actions based on the one or more predefined responses.

31. The wireless device according to claim 25, wherein the paging message includes an attribute that indicates that the paging message was transmitted to one or more other recipients, and the selectable response menu includes an option to transmit a response to the sender of the paging message and the one or more other recipients.

32. The wireless device according to claim 25, wherein the wireless device includes a stored list of predetermined responses and the selectable response menu includes an option to transmit a response based on one or more of the predetermined responses.

33. The wireless device according to claim 25, wherein the selectable response menu includes an option to input a custom response.

34. The wireless device according to claim 25, wherein the application processor is adapted to:

receive a notification that one of the plurality of user response actions has been selected; and

cause a response message to be transmitted based on the selected user response action.

35. The wireless device according to claim 34, wherein the response message includes an attribute indicating that the response message should be delivered to one or more specified recipients.

36. The wireless device according to claim 34, wherein the response message is transmitted over a network selected from the group consisting of a cellular network and the Internet.