Pandemic diagnostic and intervention tool for emergency dispatch
First Claim
1. A computer-implemented method to assist a dispatcher when communicating with a caller via telephone regarding a medical emergency of a patient, comprising:
- a dispatch center computer system providing an emergency dispatch protocol to assist the dispatcher communicating with the caller via telephone regarding a medical emergency of a patient, the protocol presenting a plurality of interrogatories for the dispatcher to ask the caller to collect information regarding the medical emergency and generate an emergency medical dispatch response by emergency responders based on the collected information;
the dispatch center computer system initiating a diagnostic tool on the dispatch center computer system, the diagnostic tool configured to aid the dispatcher in uniformly collecting information about symptoms of a pandemic illness in a uniform consistent manner;
the diagnostic tool presenting to the dispatcher a user interface;
the diagnostic tool providing an instruction via the user interface for the dispatcher to vocally relay to the caller over the telephone to guide the caller in identifying symptoms of the pandemic illness that the patient is manifesting;
the diagnostic tool receiving dispatcher-entered input that is indicative of information about symptoms of a pandemic illness gathered and relayed by the caller, wherein the caller relays the symptom information to the dispatcher vocally over the telephone;
the diagnostic tool collecting symptom information from the dispatcher-entered input and compiling the symptom information into data having a uniform format to be processed to monitor the spread of the pandemic illness; and
the dispatch center computer system transmitting the collected symptom information to a data analyzing module that is configured to identify patterns and relationships within data received by the data analyzing module.
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Accused Products
Abstract
A system and method to assist an emergency medical dispatcher in responding to emergency calls. A computer implemented emergency medical dispatch protocol includes interrogatories for a dispatcher to ask a caller to generate an appropriate response. A diagnostic tool is provided to aid the dispatcher in gathering symptom information for a patient who may be suffering from a pandemic illness, such as a severe respiratory infection like influenza. The diagnostic tool facilitates uniform and consistent gathering of symptom information relating to a pandemic outbreak. The information may be stored and/or processed for use in monitoring and/or tracking pandemic outbreaks. The diagnostic tool can be launched automatically by the emergency dispatch protocol, or manually by a dispatcher. The diagnostic tool presents a user interface that provides, among other things, instructions, symptoms, and input fields.
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Citations
39 Claims
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1. A computer-implemented method to assist a dispatcher when communicating with a caller via telephone regarding a medical emergency of a patient, comprising:
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a dispatch center computer system providing an emergency dispatch protocol to assist the dispatcher communicating with the caller via telephone regarding a medical emergency of a patient, the protocol presenting a plurality of interrogatories for the dispatcher to ask the caller to collect information regarding the medical emergency and generate an emergency medical dispatch response by emergency responders based on the collected information; the dispatch center computer system initiating a diagnostic tool on the dispatch center computer system, the diagnostic tool configured to aid the dispatcher in uniformly collecting information about symptoms of a pandemic illness in a uniform consistent manner; the diagnostic tool presenting to the dispatcher a user interface; the diagnostic tool providing an instruction via the user interface for the dispatcher to vocally relay to the caller over the telephone to guide the caller in identifying symptoms of the pandemic illness that the patient is manifesting; the diagnostic tool receiving dispatcher-entered input that is indicative of information about symptoms of a pandemic illness gathered and relayed by the caller, wherein the caller relays the symptom information to the dispatcher vocally over the telephone; the diagnostic tool collecting symptom information from the dispatcher-entered input and compiling the symptom information into data having a uniform format to be processed to monitor the spread of the pandemic illness; and the dispatch center computer system transmitting the collected symptom information to a data analyzing module that is configured to identify patterns and relationships within data received by the data analyzing module. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20)
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21. A computer system for collecting information to identify geographical clusters of symptoms of a pandemic illness, the computer system comprising:
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a processor; an input device in electrical communication with the processor; an output device in electrical communication with the processor; and a memory in electrical communication with the processor, and having stored thereon; an emergency dispatch protocol configured to assist a dispatcher communicating with a caller via telephone regarding a medical emergency of a patient, wherein the emergency dispatch protocol provides a user interface to present a plurality of interrogatories for a dispatcher to ask a caller to generate an emergency dispatch response, wherein the emergency dispatch protocol receives geographical location information, which is transmitted to a data analyzing module that is configured to identify patterns and relationships within data received by the data analyzing module; and a diagnostic tool to assist the dispatcher in guiding the caller in a uniform manner to gather symptom information relating to symptoms of the pandemic illness that the patient may be manifesting;
wherein the diagnostic tool is configured topresent to the dispatcher a diagnostic tool user interface on an output device, including an instruction and a list of one or more symptoms for the dispatcher to vocally relay to the caller over the telephone to assist the caller in identifying symptoms of the pandemic illness the patient is manifesting, receive, via the input device and the diagnostic tool user interface, dispatcher-entered input indicative of caller-relayed information regarding the symptoms of the pandemic illness that the patient is manifesting, and collect symptom information from the dispatcher-entered input and compiling the symptom information into data having a uniform format that can be processed to monitor the spread of the pandemic illness, wherein the data is transmitted to the data analyzing module with the geographical location information to enable the data analyzing module to identify geographical clusters of symptoms of the pandemic illness. - View Dependent Claims (22, 23, 24, 25, 26, 27, 28, 29, 30)
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31. A computer-readable storage medium including computer-readable instruction code for a dispatch center computer performing a method to assist a dispatcher when communicating with a caller via telephone regarding a medical emergency of a patient, the method comprising:
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providing an emergency dispatch protocol to assist the dispatcher communicating with the caller via telephone regarding a medical emergency of a patient, the protocol presenting a plurality of interrogatories for the dispatcher to ask the caller to collect information regarding the medical emergency and generate an emergency medical dispatch response by emergency responders based on the collected information; initiating a diagnostic tool on the dispatch center computer, the diagnostic tool configured to aid the dispatcher in gathering information about symptoms of a pandemic illness in a uniform consistent manner; the diagnostic tool presenting to the dispatcher a user interface; the diagnostic tool providing an instruction via the user interface for the dispatcher to vocally relay to the caller over the telephone to guide the caller in identifying symptoms of the pandemic illness that the patient is manifesting; the diagnostic tool collecting symptom information from the dispatcher-entered input and compiling the symptom information into data having a uniform format to be processed to monitor the spread of the pandemic illness; and the dispatch center computer system transmitting the collected symptom information to a data analyzing module that is configured to identify patterns and relationships within data received by the data analyzing module. - View Dependent Claims (32, 33, 34, 35)
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36. A computer system to assist a dispatcher when communicating with a caller via telephone regarding a medical emergency of a patient, the computer system comprising:
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a processor; an input device in electrical communication with the processor; an output device in electrical communication with the processor; and a memory in electrical communication with the processor, and having stored thereon; an emergency dispatch protocol including a plurality of interrogatories for a dispatcher to ask a caller to generate an emergency medical dispatch response; a diagnostic tool to assist the dispatcher in guiding the caller to obtain information that can be used by the diagnostic tool to diagnose whether the patient is likely suffering from a pandemic illness by performing a method of; presenting to the dispatcher a user interface on the output device, including instructions for the dispatcher to vocally relay to the caller over the telephone to assist the caller in identifying symptoms that indicate the patient is likely suffering from the pandemic illness; receiving dispatcher-entered input that is indicative of information about symptoms of a pandemic illness gathered and relayed by the caller, wherein the caller relays the information to the dispatcher vocally over the telephone; collecting symptom information from the dispatcher-entered input and compiling the symptom information into data having a uniform format to be analyzed to monitor the spread of the pandemic illness; and transmitting the collected symptom information to a data analyzing module that is configured to identify patterns and relationships within data received by the data analyzing module. - View Dependent Claims (37, 38, 39)
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Specification