×

Personalizing computerized customer service

  • US 8,335,300 B2
  • Filed: 10/03/2008
  • Issued: 12/18/2012
  • Est. Priority Date: 06/26/2003
  • Status: Expired due to Fees
First Claim
Patent Images

1. A method for enhancing user satisfaction with a telephonic response system comprising a computer, said method comprising:

  • said computer querying a user at a telephone to determine preferred voice qualities while the computer is engaged in telephone communication with the user via the telephone;

    said computer receiving, from the user at the telephone, responses to said querying;

    said computer determining from the responses received from the user, using voice recognition functions of the telephonic response system, the preferred voice qualities; and

    said computer storing, in a user profile of the user located in a database accessible to the computer, the preferred voice qualities determined from the responses received from the user.

View all claims
  • 1 Assignment
Timeline View
Assignment View
    ×
    ×