Inmate management and call processing systems and methods
DCFirst Claim
1. A computer-based system, at a plurality of facilities, for managing inmate information, each of the facilities having one or more telephone terminals and computer terminals, the computer-based system located remotely from at least one of the plurality of facilities, the system comprising:
- a networking device exchanging Voice over Internet Protocol (VoIP) data packets with call processing gateways at the plurality of facilities over communication links, the call processing gateways processing the VoIP data packets to or from the telephone terminals for transmission over the communication links;
an inmate management system coupled to the networking device for providing shared data access of inmate records to computer terminals at said plurality of facilities, said inmate records created with first inmate information collected from a first computer terminal at a first facility of the plurality of facilities and second inmate information from a second computer terminal at a second facility of the plurality of facilities; and
a call application management system connecting a call to or from the telephone terminals over a telephone carrier network responsive to receiving a request for connecting the call and the call being authorized based on the inmate records provided by the inmate management system.
23 Assignments
Litigations
3 Petitions
Accused Products
Abstract
Disclosed are systems and methods that provide centralized or nodal inmate management and telephone call processing capabilities to controlled environment facilities. An inmate management and call processing system serves a plurality of facilities and includes an inmate information database. The database is shared across the facilities and contains inmate records that may be accessed and modified by each facility as the inmate is transferred among those facilities. Each inmate record may include, among other information, contact information of third parties whom may be notified of the inmate'"'"'s arrest and/or subsequent transfers of the inmate to different facilities. The inmate management and telephone call processing system may use third party contact information to establish accounts used to charge calls or transactions made by an inmate while residing at the facility. Some systems may also provide call processing, video conferencing, e-mail, voicemail, and/or videomail applications, and the like to the facilities.
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Citations
20 Claims
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1. A computer-based system, at a plurality of facilities, for managing inmate information, each of the facilities having one or more telephone terminals and computer terminals, the computer-based system located remotely from at least one of the plurality of facilities, the system comprising:
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a networking device exchanging Voice over Internet Protocol (VoIP) data packets with call processing gateways at the plurality of facilities over communication links, the call processing gateways processing the VoIP data packets to or from the telephone terminals for transmission over the communication links; an inmate management system coupled to the networking device for providing shared data access of inmate records to computer terminals at said plurality of facilities, said inmate records created with first inmate information collected from a first computer terminal at a first facility of the plurality of facilities and second inmate information from a second computer terminal at a second facility of the plurality of facilities; and a call application management system connecting a call to or from the telephone terminals over a telephone carrier network responsive to receiving a request for connecting the call and the call being authorized based on the inmate records provided by the inmate management system. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A method for managing inmate information at multiple facilities including a first facility and a second facility, each facility comprising multiple telephone terminals and computer terminals, the method carried out in a computer-based system located remotely from at least one of the multiple facilities, the method comprising:
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receiving, from a first computer terminal at the first facility, first inmate information associated with an inmate; receiving, from a second computer terminal at the second facility, second inmate information associated with the inmate; generating an inmate record based on the first inmate information and the second inmate information; storing the inmate record in the computer-based system for shared access across to the inmate record computer terminals in the multiple facilities; receiving a request from one of the multiple telephone terminals for connection of a call over a telephone carrier network; and connecting the call from one of the telephone terminals over a telephone carrier network and a communication link responsive to authorizing the call based on the inmate records stored in the computer-based system. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18, 19, 20)
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Specification