Voicemail forwarding functionality for communications networks

• US 8,340,644 B2
• Filed: 04/25/2008
• Issued: 12/25/2012
• Est. Priority Date: 08/31/2007
• Status: Active Grant

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: AT&T Mobility II LLC (AT&T, Inc.)
• Inventors: Rainer, Brian Keith, Sigmund, William Joseph, Zubas, Michael Robert
• Primary Examiner(s): Chang, Kent
• Assistant Examiner(s): AU, SCOTT D
• Application Number:
  US12/161,033
• Publication Number:
  US 20100159888A1
• Time in Patent Office: 1,705 Days
• Field of Search: 455/413, 455/412.1, 455/412.2
• US Class Current: 455/413
• CPC Class Codes: G06F 40/58 Use of machine translation, e.g. for multi-lingual retrieval, for server-side translation for client devices or for real-time translation
• CPC Class Codes: H04M 2201/50 Telephonic communication in combination with video communication
• CPC Class Codes: H04M 2203/4518 Attachments to voicemail
• CPC Class Codes: H04M 2203/4545 Message forwarding
• CPC Class Codes: H04M 3/02 Calling substations, e.g. by ringing selective calling H04Q
• CPC Class Codes: H04M 3/42017 Customized ring-back tones
• CPC Class Codes: H04M 3/42051 where the notification is included in the ringing tone
• CPC Class Codes: H04M 3/42153 by subscriber
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/53325 Interconnection arrangements between voice mail systems
• CPC Class Codes: H04M 3/53383 Message registering commands or announcements; Greetings
• CPC Class Codes: H04M 3/537 Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message
• CPC Class Codes: H04W 12/06 Authentication
• CPC Class Codes: H04W 12/068 using credential vaults, e.g. password manager applications or one time password [OTP] applications
• CPC Class Codes: H04W 12/08 Access security
• CPC Class Codes: H04W 4/16 Communication-related supplementary services, e.g. call-transfer or call-hold

Abstract

A voicemail system (18, 30) includes a memory (38, 64) and a processor (34, 62). The memory (38, 64) can store data relating to one or more users. An incoming communication can be handled by the voicemail system (18, 30) and provided with functionality based upon a user'"'"'s preferences, for example. The voicemail system (18, 30) can include functionality to allow a user to convert a voicemail message to a desired format and forward the file to one or more designated destinations. Methods (700, 800, 900, 1000) for forwarding one or messages are also disclosed.

Claims

1. A system comprising:

a memory having stored therein one or more applications and information related to a third-party recipient device designated by a user of the system; and

a processor configured to execute one or more the applications;

wherein the one or more applications comprise a voicemail forwarding application that, when executed by the processor, causes the processor to

forward a message-retrieval instruction to the third-party recipient device for use by the third-party recipient device to retrieve a voicemail message, and

identify a conversion format by including retrieving the information related to the third-party recipient device from the memory.

2. The system of claim 1, wherein the voicemail forwarding application, when executed by the processor, further causes the processor to convert the voicemail message from a first file format to a second file format according to the conversion format.

3. The system of claim 2, wherein the voicemail forwarding application, when executed by the processor, causes the processor to, in converting the voicemail message, use an algorithm to convert the voicemail message from the first file format to the second file format according to the conversion format.

4. The system of claim 3, wherein the one or more applications further comprise a billing application.

5. The system of claim 1, wherein the one or more applications further comprise user data.

6. The system of claim 5, wherein the user data comprises a greeting and a user preference.

7. A method comprising:

receiving, at a voicemail system, from a user device in communication with a voicemail forwarding application of the voicemail system, message-forwarding instructions to forward a message, intended for a user of the user device, received at the voicemail system from a calling party device;

determining, at the voicemail system, a third-party recipient device designated by the user;

determining, at the voicemail system, a data format, in which to forward at least one portion of the message to the third-party recipient device, including retrieving information related to the third-party recipient device from a memory; and

sending, from the voicemail system, the at least one portion of the message to the third-party recipient device in the data format.

8. The method of claim 7, wherein determining the data format comprises determining an audio data format in which to forward the at least one portion of the message.

9. The method of claim 7, wherein determining the data format comprises determining a text format in which to forward the at least one portion of the message.

10. The method of claim 7, wherein the method further comprises formatting an email message to which the message to be forwarded is attached as a file.

11. The method of claim 7, wherein the method further comprises formatting a multimedia messaging service message to which the message to be forwarded is attached as a file.

12. The method of claim 7, wherein the method further comprises converting to text the message to be forwarded and formatting a short messaging service message including the text.

13. The method of claim 7, wherein the method further comprises establishing a data session with the third-party recipient device for use in transferring the message received at the voicemail system to the third-party recipient device.

14. A method comprising:

receiving, at a voicemail system, user instructions, from a user device in communication with the voicemail system, to allow retrieval of at least one portion of a message by a third-party recipient;

determining, at the voicemail system, a third-party recipient device designated by the user;

determining, at the voicemail system, a data format in which to store the at least one portion of the message, including retrieving information related to the third-party recipient device from a memory; and

sending, from the voicemail system, to the third-party recipient device, retrieval instructions for use in accessing the at least one portion of the message having been stored in the data format.

15. The method of claim 14, wherein determining the data format comprises determining an audio data format in which to store the at least one portion of the message.

16. The method of claim 14, wherein determining the data format comprises determining a text format in which to store the at least one portion of the message.

17. The method of claim 14, wherein the method further comprises formatting a third-party access area for retrieving the at least one portion of the message.

18. The method of claim 14, wherein sending the retrieval instructions comprises sending a hyperlink to a third-party access area.

19. The method of claim 14, wherein sending the retrieval instructions comprises sending a hyperlink to a third-party access area.