Systems and methods for electronically processing government sponsored benefits

• US 8,340,979 B2
• Filed: 03/06/2003
• Issued: 12/25/2012
• Est. Priority Date: 10/01/2002
• Status: Active Grant

• Current Assignee: Conduent Business Services, LLC (Conduent, Inc.)
• Original Assignee: ACS State & Local Solutions Incorporated (Conduent, Inc.)
• Inventors: Zou, Kevin, Wiles, Josh A., Solitro, Pasquale, Zhu, Zheng
• Primary Examiner(s): OUELLETTE, JONATHAN P
• Application Number:
  US10/379,733
• Publication Number:
  US 20040064332A1
• Time in Patent Office: 3,582 Days
• Field of Search: 705/1
• US Class Current: 705/1.1
• CPC Class Codes: G06Q 10/1057 Benefits or employee welfare, e.g. insurance, holiday or retirement packages
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 40/12 Accounting

Abstract

Systems and methods for processing benefits include providing a graphical user interface, such as a web browser, to a benefit recipient for accessing at least account information concerning at least one benefit type. The benefits processing system may receive a request from the benefit recipient through the graphical user interface for displaying the at least account information concerning the at least one benefit type. The benefits processing system may then display the at least account information through the graphical user interface concerning the at least one benefit type.

Claims

1. A method for managing government sponsored benefits, comprising:

providing a web browser based administrative terminal to a government representative for managing government sponsored benefits;

using the web browser based administrative terminal to perform the operations of;

creating an account for a benefit recipient, the account including a plurality of different government sponsored benefit programs, including a cash benefit program;

issuing a benefit card to the benefit recipient for accessing the plurality of different government sponsored benefit programs, including the cash benefit program;

issuing a benefit under one of the plurality of different government sponsored benefit programs, wherein the benefit is accessible via the benefit card;

converting an issued benefit into a benefit issued under a different one of the plurality of different government sponsored benefit programs, including converting a food stamp benefit into a cash benefit;

replacing a lost or stolen benefit card; and

canceling an existing government sponsored benefit corresponding to the benefit recipient.

2. The method of claim 1, further comprising:

using the web browser based administrative terminal to authorize a retailer to handle transactions related to the government sponsored benefits.

3. The method of claim 1, further comprising:

using the web browser based administrative terminal to provide cash to the benefit recipient under the cash benefit program.

4. The method of claim 1, further comprising:

issuing a code corresponding to the benefit card to the benefit recipient associated with the benefit card.

5. The method of claim 1, further comprising:

providing a primary server for hosting account information associated with the benefit recipient.

6. The method of claim 5, further comprising:

providing a secondary server for hosting the account information associated with the benefit recipient.

7. The method of claim 6, further comprising:

storing information in a log for transactions associated with the account of the benefit recipient.

8. The method of claim 7, further comprising:

upon failure of the primary server, switching to the secondary server.

9. The method of claim 8, further comprising:

upon recovery of the failed primary server, designating the recovered primary server as the primary server and using the log to update the recovered primary server.

10. A computer system for managing government sponsored benefits, comprising:

a primary server for hosting account information associated with a benefit recipient;

a secondary server for hosting the account information associated with the benefit recipient;

a web browser based administrative terminal configured to display information to a user and receive information from the user;

a memory storing computer instructions; and

a processor, wherein the processor is configured to execute the computer instructions to provide the web browser based administrative terminal with functionality for;

creating an account for the benefit recipient, the account including a plurality of different government sponsored benefit programs, including a cash benefit program;

issuing a benefit card to the benefit recipient for accessing the plurality of different government sponsored benefit programs, including the cash benefit program;

issuing a benefit under one of the plurality of different government sponsored benefit programs, wherein the benefit is accessible via the benefit card;

converting an issued benefit into a benefit issued under a different one of the plurality of different government sponsored benefit programs, including converting a food stamp benefit into a cash benefit;

replacing a lost or stolen benefit card; and

canceling an existing government sponsored benefit corresponding to the benefit recipient.

11. The computer system of claim 10, wherein the web browser based administrative terminal further includes functionality for:

authorizing a retailer to handle transactions related to the government sponsored benefits.

12. The computer system of claim 10, wherein the web browser based administrative terminal further includes functionality for:

providing cash to the benefit recipient under the cash benefit program.

13. The computer system of claim 10, wherein the processor is further configured to:

issue a code corresponding to the benefit recipient card to the benefit recipient associated with the benefit card.

14. The computer system of claim 10, further comprising:

a log for storing information for transactions associated with the account of the benefit recipient.

15. The computer system of claim 14, wherein the processor is further configured to:

switch to the secondary server upon failure of the primary server.

16. The computer system of claim 15, wherein the processor is further configured to:

designate the recovered primary server as the primary server and use the log to update the recovered primary server upon recovery of the failed primary server.

17. The computer system of claim 10, wherein the processor is further configured to:

automatically process a benefit recipient account setup file, a benefit recipient account update file, and a benefit recipient update file.

18. The computer system of claim 17, wherein the operation of automatically processing a file further includes:

acknowledging a receipt of the file;

validating a format of the file; and

processing records located in the file.

19. A system for managing government sponsored benefits, comprising:

means for allowing a government representative to manage government sponsored benefits;

means for creating an account for a benefit recipient, the account including a plurality of different government sponsored benefit programs, including a cash benefit program;

means for issuing a benefit card to the benefit recipient for accessing the plurality of different government sponsored benefit programs, including the cash benefit program;

means for issuing a benefit under one of the plurality of different government sponsored benefit programs, wherein the benefit is accessible via the benefit card;

means for converting an issued benefit into a benefit issued under a different one of the plurality of different government sponsored benefit programs, including converting a food stamp benefit into a cash benefit;

means for replacing a lost or stolen benefit card;

means for cancelling an existing government sponsored benefit corresponding to the benefit recipient.

20. A computer-readable medium containing instructions that, when executed by a computer system, provide functionality allowing for a government representative to use a web browser based administrative terminal to manage government sponsored benefits, including the operations of:

creating an account for a benefit recipient, the account including a plurality of different government sponsored benefit programs, including a cash benefit program;

issuing a benefit card to the benefit recipient for accessing the plurality of different government sponsored benefit programs, including the cash benefit program;

issuing a benefit under one of the plurality of different government sponsored benefit programs, wherein the benefit is accessible via the benefit card;

converting an issued benefit into a benefit issued under a different one of the plurality of different government sponsored benefit programs, including converting a food stamp benefit into a cash benefit;

replacing a lost or stolen benefit card; and

canceling an existing government sponsored benefit corresponding to the benefit recipient.