Methods, systems, and computer-readable media for providing contact information at turf level

• US 8,341,547 B2
• Filed: 07/17/2007
• Issued: 12/25/2012
• Est. Priority Date: 07/17/2007
• Status: Active Grant

• Current Assignee: AT&T Intellectual Property, Inc. (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Ingman, Robert, Cole, Robert, Miller, Richard
• Primary Examiner(s): HAILU, TADESSE
• Application Number:
  US11/778,962
• Publication Number:
  US 20090024957A1
• Time in Patent Office: 1,988 Days
• Field of Search: 715/764, 715/771, 715/781, 715/783, 715/788, 709/223, 709/203, 709/217, 705/7, 705/8, 705/11
• US Class Current: 715/788
• CPC Class Codes: G06F 3/0481 based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 10/1097 Task assignment

Abstract

Methods, systems, and computer-readable media provide for providing contact information at turf level. According to embodiments, a method for providing contact information at turf level is provided. According to the method, a selected turf from a plurality of turfs displayed in a spreadsheet-based graphical user interface (GUI) is received. In response to receiving the selected turf, contact information for field supervisors associated with disciplines of the selected turf is displayed.

Claims

1. A method for providing contact information at turf level, comprising:

providing, by a computer having a processor and a memory, a graphical user interface comprising a grid having a plurality of turfs as rows on the grid and a plurality of disciplines as columns on the grid within the graphical user interface, the plurality of disciplines comprising types of work orders performed by technicians in the plurality of turfs, each of the plurality of turfs represents a different geographic area;

receiving, via the graphical user interface, a user selection of a select turf in the plurality of turfs; and

in response to receiving the user selection of the select turf, providing a drop-down window positioned over the grid within the graphical user interface, the drop-down window comprising contact information for a plurality of field supervisors assigned to the select turf, each of the plurality of field supervisors supervising the technicians for one of the plurality of disciplines.

2. The method of claim 1, wherein the contact information comprises a name and a phone number for each of the plurality of field supervisors associated to the select turf.

3. The method of claim 1, wherein the drop-down window further comprises a plurality of turfs in a nearest proximity to the select turf.

4. The method of claim 1, wherein the plurality of disciplines comprise plain old telephone service, digital subscriber line, and cable.

5. The method of claim 1, further comprising:

in response to receiving the user selection of the select turf, highlighting the select turf in the graphical user interface.

6. A system for providing contact information at turf level, comprising:

a processor; and

a memory coupled to the processor, the memory comprising instructions that, when executed by the processor, cause the processor to perform a method comprising;

providing a graphical user interface comprising a grid having plurality of turfs as rows on the grid and a plurality of disciplines as columns on the grid, the plurality of disciplines comprising types of work orders performed by technicians in the plurality of turfs, each of the plurality of turfs represents a different geographic area,

receiving, via the graphical user interface, a user selection of a select turf in the plurality of turfs, and

in response to receiving the user selection of the select turf, providing a drop-down window positioned over the grid within the graphical user interface, the drop-down window comprising contact information for a plurality of field supervisors assigned to the select turf, each of the plurality of field supervisors supervising the technicians for one of the plurality of disciplines.

7. The system of claim 6, wherein the contact information comprises a name and a phone number for each of the plurality of field supervisors associated to the select turf.

8. The system of claim 6, wherein the drop-down window further comprises a plurality of turfs in a nearest proximity to the select turf

9. The system of claim 6, wherein the plurality of disciplines comprise plain old telephone service, digital subscriber line, and cable.

10. The system of claim 6, wherein the method further comprises:

in response to receiving the user selection of the select turf, highlighting the select turf in the graphical user interface.

11. A tangible computer-readable storage medium having instructions stored thereon for execution by a processor to perform a method for providing contact information at turf level, the method comprising:

providing a graphical user interface comprising a grid having plurality of turfs as rows on the grid and a plurality of disciplines as columns on the grid, the plurality of disciplines comprising types of work orders performed by technicians in the plurality of turfs, each of the plurality of turfs represents a different geographic area;

receiving, via the graphical user interface, a user selection of a select turf in the plurality of turfs; and

in response to receiving the user selection of the select turf, providing a drop-down window positioned over the grid within the graphical user interface, the drop-down window comprising contact information for a plurality of field supervisors assigned to the select turf, each of the plurality of field supervisors supervising the technicians for one of the plurality of disciplines.

12. The tangible computer-readable storage medium of claim 11, wherein the contact information comprises a name and a phone number for each of the plurality of field supervisors associated to the select turf.

13. The tangible computer-readable storage medium of claim 11, wherein the drop-down window further comprises a plurality of turfs in a nearest proximity to the select turf.

14. The tangible computer-readable storage medium of claim 11, wherein the plurality of disciplines comprise plain old telephone service, digital subscriber line, and cable.

15. The tangible computer-readable storage medium of claim 11, the method further comprising:

in response to receiving the user selection of the select turf, highlighting the select turf in the graphical user interface.