Systems and methods for visual presentation and selection of IVR menu
First Claim
1. A method to enhance user interaction with Interactive Voice Response (IVR), the method comprising:
- reading, from an IVR database, a menu corresponding to a telephone number being dialed from a keying element,wherein the IVR database comprises a list of telephone numbers,wherein each telephone number has a corresponding menu,wherein the telephone numbers are grouped based on one or more categories, andwherein the IVR database is stored in a memory coupled to a processor;
displaying said menu on a display; and
displaying one or more advertisements based on the one or more categories related to the telephone number being dialed.
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Abstract
Embodiments of the invention provide a system for generating an Interactive Voice Response (IVR) database, the system comprising a processor and a memory coupled to the processor. The memory comprising a list of telephone numbers associated with one or more destinations implementing IVR menus, wherein the one or more destinations are grouped based on a plurality of categories of the IVR menus. Further the memory includes instructions executable by said processor for automatically communicating with the one of more destinations, and receiving at least one customization record from said at least one destination to store in the IVR database.
390 Citations
20 Claims
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1. A method to enhance user interaction with Interactive Voice Response (IVR), the method comprising:
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reading, from an IVR database, a menu corresponding to a telephone number being dialed from a keying element, wherein the IVR database comprises a list of telephone numbers, wherein each telephone number has a corresponding menu, wherein the telephone numbers are grouped based on one or more categories, and wherein the IVR database is stored in a memory coupled to a processor; displaying said menu on a display; and displaying one or more advertisements based on the one or more categories related to the telephone number being dialed. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A method for enhancing user interaction with Interactive Voice Response (IVR), the method comprising:
converting a user menu selection based on a standard menu to a corresponding selection of a specific menu for a telephone number being dialed according to an IVR database, wherein the IVR database comprises a list of telephone numbers, wherein each telephone number has a corresponding specific menu according to an associated IVR, wherein the telephone numbers are grouped based on one or more categories for said associated IVR, wherein at least one of said categories is associated with said standard menu, and wherein said IVR database is stored in a memory coupled to a processor. - View Dependent Claims (8, 9, 10, 11, 12, 13)
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14. A method for enhancing user interface with Interactive Voice Response (IVR), the method comprising:
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reading, from an IVR database, a menu related to a telephone number being dialed from a keying element, and displaying the menu on a display by displaying an icon for at least one of the menu'"'"'s options, wherein the IVR database comprises a list of telephone numbers, wherein each telephone number has a corresponding menu according to an associated IVR, wherein said telephone numbers are grouped based on one or more categories for said associated IVR, and wherein said telephone numbers are stored in a memory coupled to a processor. - View Dependent Claims (15, 16, 17, 18, 19, 20)
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Specification