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Systems and methods for visual presentation and selection of IVR menu

  • US 8,345,835 B1
  • Filed: 09/26/2011
  • Issued: 01/01/2013
  • Est. Priority Date: 07/20/2011
  • Status: Active Grant
First Claim
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1. A method to enhance user interaction with Interactive Voice Response (IVR), the method comprising:

  • reading, from an IVR database, a menu corresponding to a telephone number being dialed from a keying element,wherein the IVR database comprises a list of telephone numbers,wherein each telephone number has a corresponding menu,wherein the telephone numbers are grouped based on one or more categories, andwherein the IVR database is stored in a memory coupled to a processor;

    displaying said menu on a display; and

    displaying one or more advertisements based on the one or more categories related to the telephone number being dialed.

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