Methods, systems, and computer-readable media for determining a plurality of turfs from where to reallocate a workforce to a given turf

• US 8,352,302 B2
• Filed: 07/17/2007
• Issued: 01/08/2013
• Est. Priority Date: 07/17/2007
• Status: Expired due to Fees

• Current Assignee: AT&T Intellectual Property, Inc. (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Ingman, Robert, Cole, Robert, Miller, Richard
• Primary Examiner(s): Singh, Gurkanwaljit
• Application Number:
  US11/778,953
• Publication Number:
  US 20090024436A1
• Time in Patent Office: 2,002 Days
• Field of Search: None
• US Class Current: 705/7.13
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/063116 Schedule adjustment for a person or group
• CPC Class Codes: G06Q 10/06312 Adjustment or analysis of established resource schedule, e.g. resource or task levelling, or dynamic rescheduling
• CPC Class Codes: G06Q 10/06316 Sequencing of tasks or work

Abstract

Methods, systems, and computer-readable media provide for determining a plurality of turfs from where to reallocate a workforce to a given turf. According to embodiments, a method for determining a plurality of turfs from where to reallocate a workforce to a given turf is provided. According to the method, an indication of the given turf is received. Optimal turfs from where to reallocate technicians to the given turf are determined from a plurality of turfs. Visual cues for identifying at least a portion of the optimal turfs are generated.

Claims

1. A computer-implemented method for determining a plurality of turfs from where to reallocate a workforce to a given turf, comprising computer-implemented operations for:

displaying, through a computer having a processor and a memory, a graphical user interface, the graphical user interface displaying a plurality of turfs in a map presentation that provides a visual mapping of physical distances between each of the plurality of the turfs, wherein each of the plurality of turfs comprises a geographic area, and wherein each of a plurality of telecommunications technicians are assigned to one of the plurality of turfs;

receiving, through the computer, a selection of the given turf from the plurality of turfs through the graphical user interface;

upon receiving the selection of the given turf from the plurality of turfs, determining, through the computer, which of others of the plurality of turfs are optimal turfs from where to reallocate telecommunications technicians to the given turf;

determining, through the computer, a level of optimality for each of the optimal turfs with respect to reallocating the telecommunications technicians from the each of the optimal turfs to the given turf; and

generating, through the computer, visual cues in the graphical user interface highlighting each of the optimal turfs associated with a different shade of highlighting corresponding to the level of optimality associated with each of the optimal turfs.

2. The computer-implemented method of claim 1, wherein determining which of a plurality of turfs are optimal turfs comprises determining, through the computer, which of the others of the plurality of turfs are optimal turfs based on a distance between each of the others of the plurality of turfs and the given turf.

3. The computer-implemented method of claim 1, wherein determining which of a plurality of turfs are optimal turfs comprises determining, through the computer, which of the others of the plurality of turfs are optimal turfs based on an ease with which a telecommunications technician is reallocated from each of the others of the plurality of turfs to the given turf.

4. The computer-implemented method of claim 3, wherein the ease with which a telecommunications technician is reallocated comprises an availability of roads between each of the others of the plurality of turfs and the given turf.

5. The computer-implemented method of claim 3, wherein the ease with which a telecommunications technician is reallocated comprises an amount of traffic on roads between each of the others of the plurality of turfs and the given turf.

6. The computer-implemented method of claim 1, wherein generating visual cues in the graphical user interface highlighting each of the optimal turfs associated with a different shade of highlighting corresponding to the level of optimality associated with each of the optimal turfs comprises:

generating, through the computer, a list identifying the optimal turfs, the list ranked in an order indicating the level of optimality associated with each of the optimal turfs; and

displaying, through the computer, the list within the graphical user interface.

7. A computer system for determining a plurality of turfs from where to reallocate a workforce to a given turf, comprising:

a memory for storing a program containing code for determining a plurality of turfs from where to reallocate a workforce to a given turf;

a processor functionally coupled to the memory, the processor being responsive to computer-executable instructions contained in the program and operative to;

display, through the processor, a graphical user interface, the graphical user interface displaying a plurality of turfs in a map presentation that provides a visual mapping of physical distances between each of the plurality of the turfs, wherein each of the plurality of turfs comprises a geographic area, and wherein each of a plurality of telecommunications technicians are assigned to one of the plurality of turfs;

receive, through the processor, a selection of the given turf from the plurality of turfs through the graphical user interface,

upon receiving the selection of the given turf from the plurality of turfs, determine, through the processor, which of others of the plurality of turfs are optimal turfs from where to reallocate telecommunications technicians to the given turf, and

determine, through the processor, a level of optimality for each of the optimal turfs with respect to reallocating the telecommunications technicians from the each of the optimal turfs to the given turf

generate, through the processor, visual cues in the graphical user interface highlighting each of the optimal turfs associated with a different shade of highlighting corresponding to the level of optimality associated with each of the optimal turfs.

8. The computer system of claim 7, wherein the optimal turfs are determined based on a distance between each of the others of the plurality of turfs and the given turf.

9. The computer system of claim 7, wherein the optimal turfs are determined based on an ease with which a telecommunications technician is reallocated from each of the others of the plurality of turfs to the given turf.

10. The computer system of claim 9, wherein the ease with which a telecommunications technician is reallocated comprises at least one of an availability of roads between each of the others of the plurality of turfs and the given turf and traffic on roads between each of the others of the plurality of turfs and the given turf.

11. The computer system of claim 7, wherein the visual cues comprise a list identifying the optimal turfs, the list ranked in an order indicating the level of optimality associated with each the optimal turfs.

12. A non-transitory computer-readable medium having instructions stored thereon for execution by a processor to perform a method for determining a plurality of turfs from where to reallocate a workforce to a given turf, the method comprising:

displaying a graphical user interface, the graphical user interface displaying a plurality of turfs in a map presentation that provides a visual mapping of physical distances between each of the plurality of the turfs, wherein each of the plurality of turfs comprises a geographic area, and wherein each of a plurality of telecommunications technicians are assigned to one of the plurality of turfs;

receiving a selection of the given turf from the plurality of turfs through the graphical user interface;

upon receiving the selection of the given turf from the plurality of turfs, determining which of others of the plurality of turfs are optimal turfs from where to reallocate telecommunications technicians to the given turf; and

determining a level of optimality for each of the optimal turfs with respect to reallocating the telecommunications technicians from the each of the optimal turfs to the given turf;

generating visual cues in the graphical user interface highlighting each of the optimal turfs associated with a different shade of highlighting corresponding to the level of optimality associated with each of the optimal turfs.

13. The non-transitory computer-readable medium of claim 12, wherein determining which of a plurality of turfs are optimal turfs comprises determining which of the others of the plurality of turfs are optimal turfs based on a distance between each of the plurality of turfs and the given turf.

14. The non-transitory computer-readable medium of claim 12, wherein determining which of a plurality of turfs are optimal turfs comprises determining which of the others of the plurality of turfs are optimal turfs based on an ease with which a telecommunications technician is reallocated from each of the plurality of turfs to the given turf.

15. The non-transitory computer-readable medium of claim 14, wherein the ease with which a telecommunications technician is reallocated comprises an availability of roads between each of the others of the plurality of turfs and the given turf.

16. The non-transitory computer-readable medium of claim 14, wherein the ease with which a telecommunications technician is reallocated comprises traffic on roads between each of the others of the plurality of turfs and the given turf.

17. The non-transitory computer-readable medium of claim 12, wherein generating visual cues in the graphical user interface highlighting each of the optimal turfs associated with a different shade of highlighting corresponding to the level of optimality associated with each of the optimal turfs comprises:

generating a list identifying the optimal turfs, the list ranked in an order indicating the level of optimality associated with each of the optimal turfs; and

displaying the list within the graphical user interface.