Systems and methods for improved forums

• US 8,356,048 B2
• Filed: 05/31/2007
• Issued: 01/15/2013
• Est. Priority Date: 05/31/2007
• Status: Active Grant

• Current Assignee: Red Hat, Inc. (International Business Machines Corporation)
• Original Assignee: Red Hat, Inc. (International Business Machines Corporation)
• Inventors: Hibbets, Jason S., Faus, Norman Lee
• Primary Examiner(s): Ehichioya, Fred I
• Assistant Examiner(s): OWYANG, MICHELLE N
• Application Number:
  US11/756,578
• Publication Number:
  US 20080301091A1
• Time in Patent Office: 2,056 Days
• Field of Search: None
• US Class Current: 707/769
• CPC Class Codes: G06F 16/24 Querying
• CPC Class Codes: G06F 16/24578 using ranking

Abstract

An embodiment relates generally to a method of searching. The method includes receiving a query in a structured forum and searching a general and certified knowledgebase based on the query. The method also includes providing a plurality of search results ordered based on an associated rating of each search result of the plurality of the search results.

Claims

1. A method comprising:

providing, by a server, a structured forum comprising;

a rating module configured to receive a user rating associated with a knowledge item, and

a database interface module configured to access;

a certified knowledgebase comprising a first set of knowledge items having a user rating greater than a predetermined threshold, and

general knowledgebase comprising a second set of knowledge items having a user rating less than the predetermined threshold;

comparing a user rating associated with a selected knowledge item in the second set of knowledge items in the general knowledgebase with the predetermined threshold and moving the selected knowledge item to the first set of knowledge items in the certified knowledgebase if the user rating exceeds the predetermined threshold or maintaining the selected knowledge item in the second set of knowledge items in the general knowledgebase if the user rating is less than the predetermined threshold;

receiving, by the structured forum, a set of community tag terms for association with one or more knowledge items;

receiving, by the structured forum, a query comprising a tag term selected by a user from the set of community tag terms;

searching at least one of the certified knowledgebase or the general knowledgebase for one or more matching knowledge items associated with the query; and

providing an ordered list of the one or more matching knowledge items identified by the search, wherein the ordered list is arranged based on the user rating associated with the one or more matching knowledge items.

2. The method of claim 1, further comprising:

searching the general knowledgebase based on the query, wherein the general knowledgebase comprises one or more unverified answers; and

providing a list of one or more unverified answers identified in the search of the general knowledgebase.

3. The method of claim 2, further comprising

providing the ordered list of the matching knowledge items and the list of the one or more unverified answers as a single result list, wherein the single result list arranges the matching knowledge items and the one or more unverified answers based on the user rating of each of the matching knowledge items and an associated user rating of each of the one or more unverified answers.

4. The method of claim 1, further comprising

compiling a list of combined knowledge items from the certified knowledgebase and the general knowledgebase based on the tag term.

5. The method of claim 4, further comprising

ordering the list of combined knowledge items based on an associated answer rating of each answer of the list of combined knowledge items.

6. An apparatus comprising:

a memory device;

a processor coupled to the memory device, the processor configured to provide a structured forum comprising;

a rating module, executable by the processor, the rating module configured to receive a user rating associated with a knowledge item,

a database interface module, executable by the processor, the database interface module configured to access;

a certified knowledgebase comprising a first set of knowledge items having a user rating greater than a predetermined threshold, and

a general knowledgebase comprising a second set of knowledge items having a user rating less than the predetermined threshold; and

a forum module executable by the processor, the forum module configured to;

compare a user rating associated with a selected knowledge item in the second set of knowledge items in the general knowledgebase with the predetermined threshold and moving the selected knowledge item to the first set of knowledge items in the certified knowledgebase if the user rating exceeds the predetermined threshold or maintaining the selected knowledge item in the second set of knowledge items in the general knowledgebase if the user rating is less than the predetermined threshold,

receive a set of community tag terms for association with one or more knowledge items,

process a query comprising a tag term selected by a user from the set of community tag terms,

execute a search in at least one of the certified knowledgebase or the general knowledgebase for one or more matching knowledge items based on the query, and

provide an ordered list of the one or more matching knowledge items identified by the search, wherein the ordered list is arranged based on the user rating associated with the one or more matching knowledge items.

7. The apparatus of claim 6, wherein the forum module is further configured to:

search the general knowledgebase based on the query, wherein the general knowledgebase comprises one or more unverified answers; and

provide a list of one or more unverified answers identified in the search of the general knowledgebase.

8. The apparatus of claim 7, wherein the forum module is further configured to provide the ordered list of the matching knowledge items and the list of the one or more unverified answers as a single result list, wherein the single result list arranges the matching knowledge items and the one or more unverified answers based on the user rating of each of the matching knowledge items and an associated user rating of each of the one or more unverified answers.

9. The apparatus of claim 6, wherein the forum module is configured to compile a list of combined knowledge items from the certified knowledgebase and the general knowledgebase based on the tag term.

10. The apparatus of method of claim 9, wherein the forum module is further configured to order the list of combined knowledge items based on an associated rating of each answer of the list of combined knowledge items.

11. A system for searching, the system comprising:

a service portal configured to provide a single access point for a plurality of users;

a knowledge server configured to couple with the service portal, wherein the knowledge server is configured to provide a structured forum comprising;

a rating module configured to receive a user rating associated with a knowledge item, and

a database interface module configured to access;

a certified knowledgebase comprising a first set of knowledge items having a user rating greater than a predetermined threshold, and

a general knowledgebase comprising a second set of knowledge items having a user rating less than the predetermined threshold;

a forum module executing on a processor configured to be executed on the knowledge server, wherein the forum module is configured to

compare a user rating associated with a selected knowledge item in the second set of knowledge items in the general knowledgebase with the predetermined threshold and moving the selected knowledge item to the first set of knowledge items in the certified knowledgebase if the user rating exceeds the predetermined threshold or maintaining the selected knowledge item in the second set of knowledge items in the general knowledgebase if the user rating is less than the predetermined threshold,

receive a set of community tag terms for association with one or more knowledge items process a query comprising a tag term selected by a user from the set of community tag terms,

execute a search in at least one of the certified knowledgebase or the general knowledgebase for one or more matching knowledge items based on the query, and

provide an ordered list of the one or more matching knowledge items identified by the search, wherein the ordered list is arranged based on the user rating associated with the one or more matching knowledge items.

12. The system of claim 11, wherein the forum module is further configured to:

search the general knowledgebase based on the query, wherein the general knowledgebase comprises one or more unverified answers; and

provide a list of one or more unverified answers identified in the search of the general knowledgebase.

13. The system of claim 12, wherein the forum module is further configured to:

provide the ordered list of the matching knowledge items and the list of the one or more unverified answers as a single result list, wherein the single result list arranges the matching knowledge items and the one or more unverified answers based on the user rating of each of the matching knowledge items and an associated rating of each of the one or more unverified answers.

14. The system of claim 11, wherein the forum module is configured to compile a list of combined knowledge items from the certified knowledgebase and the general knowledgebase based on the tag term.

15. The system of claim 14, wherein the forum module is further configured to order the list of combined knowledge items based on an associated rating of each answer of the list of combined knowledge items.