Method and apparatus for navigation of a dialogue system
First Claim
Patent Images
1. A method for facilitating navigation of a menu of a dialogue system, the method comprising:
- encoding, by a processor, data comprising information for navigating the menu in a machine-readable data structure; and
outputting the machine-readable data structure, wherein the information enables a communication device to scan the machine-readable data structure to self-navigate through the menu, wherein the machine-readable data structure is a bar code, wherein the dialogue system is an interactive voice response system, wherein the information is used for navigating a call to a specified destination in the menu having a plurality of destinations.
2 Assignments
0 Petitions
Accused Products
Abstract
In one embodiment, the present disclosure is a method and apparatus for navigation of a dialogue system. In one embodiment, a method for facilitating navigation of a menu of a dialogue system includes encoding data including information for navigating the menu in a machine-readable data structure and outputting the machine-readable data structure.
-
Citations
13 Claims
-
1. A method for facilitating navigation of a menu of a dialogue system, the method comprising:
-
encoding, by a processor, data comprising information for navigating the menu in a machine-readable data structure; and outputting the machine-readable data structure, wherein the information enables a communication device to scan the machine-readable data structure to self-navigate through the menu, wherein the machine-readable data structure is a bar code, wherein the dialogue system is an interactive voice response system, wherein the information is used for navigating a call to a specified destination in the menu having a plurality of destinations. - View Dependent Claims (2, 3, 4, 5, 6)
-
-
7. A non-transitory computer readable storage medium containing an executable program for facilitating navigation of a menu of a dialogue system which, when executed by a processor, causes the processor to perform operations, the operations comprising:
-
encoding data comprising information for navigating the menu in a machine-readable data structure; and outputting the machine-readable data structure, wherein the information enables a communication device to scan the machine-readable data structure to self-navigate through the menu, wherein the machine-readable data structure is a bar code, wherein the dialogue system is an interactive voice response system, wherein the information is used for navigating a call to a specified destination in the menu having a plurality of destinations. - View Dependent Claims (8, 9, 10, 11, 12)
-
-
13. A system for facilitating navigation of a menu of a dialogue system, the system comprising:
-
a processor; and a computer readable medium in communication with the processor, the computer readable medium containing an executable program which, when executed by the processor, causes the processor to perform operations, the operations comprising; encoding data comprising information for navigating the menu in a machine-readable data structure; and outputting the machine-readable data structure, wherein the information enables a communication device to scan the machine-readable data structure to self-navigate through the menu, wherein the machine-readable data structure is a bar code, wherein the dialogue system is an interactive voice response system, wherein the information is used for navigating a call to a specified destination in the menu having a plurality of destinations.
-
Specification