Techniques for marking and manipulating voice message segments through a telephone user interface

• US 8,358,756 B2
• Filed: 08/10/2011
• Issued: 01/22/2013
• Est. Priority Date: 04/20/2006
• Status: Active Grant

• Current Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Original Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Inventors: Khouri, Joseph, Patel, Labhesh, Jain, Mukul, Kumar, Sanjeev, Shaffer, Shmuel
• Primary Examiner(s): ISLAM, MOHAMMAD K
• Application Number:
  US13/206,746
• Publication Number:
  US 20110293079A1
• Time in Patent Office: 531 Days
• Field of Search: 379/88.26, 379/67.1, 379 8822- 8823, 379/88.27, 379/76, 704/235
• US Class Current: 379/88.26
• CPC Class Codes: H04M 2203/303 Marking
• CPC Class Codes: H04M 2203/4554 Sender-side editing
• CPC Class Codes: H04M 3/53383 Message registering commands or announcements; Greetings

Abstract

In one embodiment, techniques for manipulating a voice message using a telephone user interface are provided. The telephone user interface receives a mark begin segment command from a telephonic device through a voice modality. The mark begin segment command indicates a beginning point for a voice message segment in the voice message. The telephone user interface then receives a mark end segment command from the telephonic device through the voice modality. The mark segment command indicates an ending point for the voice message segment in the voice message. An action command from the telephonic device is received and an action based on the action command for the voice message segment is performed. The voice message segment is a portion of the voice message determined based on the indicated beginning point of the voice message segment and the indicated ending point of the voice message segment in the voice message.

Claims

1. A system for providing unified messaging services, the system comprising:

a first device comprising at least one first processor and a plurality of first instructions encoded in a first non-transitory machine-readable media for execution by the at least one first processor and operable to cause the at least one first processor to perform functions including allowing a user to manage messages that are processed by a second module; and

the second module comprising at least one second processor, an interface to enable a user to interact with the second module using the first device, and a plurality of second instructions encoded in a second non-transitory machine-readable media for execution by the at least one second processor and operable to cause the at least one second processor to perform functions including;

rendering a message to the user using the first device;

receiving a mark begin segment command from the first device through a communication modality using the interface, the mark begin segment command indicating a beginning point for a message segment in a message;

storing a first time value corresponding to the beginning point of the message segment based on receiving the mark begin segment command, the first time value being stored separately from the message;

receiving a mark end segment command from the first device through the communication modality using the interface, the mark end segment command indicating an ending point for the message segment in the message, the mark end segment command being a type of command that is different from a type of command of the mark begin segment command;

storing a second time value corresponding to the ending point of the message segment based on receiving the mark end segment command, wherein the second time value is stored separately from the message; and

determining the message segment based on receiving the mark begin segment command and the mark end segment command, the message segment being a section of the message and having a duration defined by the beginning point indicated by the first time value and the ending point indicated by the second time value.

2. The system of claim 1, wherein the message is selected from a group including at least a voicemail message, an email message, an instant message, a short message service (SMS) message, a web page message and a facsimile message.

3. The system of claim 1, wherein the communication modality is selected from a group including at least email, telephone, Voice-over-Internet Protocol (VOIP), instant messaging (IM), chat, web posting, web page displaying, faxing and paging.

4. The system of claim 1, wherein the first device is selected from a group including at least a cellular phone, a plain old telephone system (POTS) phone, an Internet Protocol (IP) phone, a computer, a personal digital assistant (PDA) and an IM client.

5. The system of claim 1, wherein the interface is presented to a user of the first device using a display coupled to the first device.

6. The system of claim 1, wherein performing an action on the message segment comprises at least one of saving the message segment, replaying the message segment, forwarding the message segment, deleting the message segment from the message, and sending the message segment.

7. The system of claim 1, wherein the plurality of second instructions are further operable to cause the at least one second processor to perform functions including:

presenting a menu of actions to the first device via the interface;

prompting the first device to select an action from the menu;

responsive to prompting the first device to select an action, receiving an action command from the first device using the interface; and

performing an action on the message segment based on the action command received from the first device.

8. The system of claim 1, wherein the plurality of second instructions are further operable to cause the at least one second processor to perform functions including:

delivering the message segment to an email inbox associated with a user of the first device.

9. The system of claim 1, further comprising:

a storage device coupled to the second module and configured to store a plurality of messages and message segments; and

a server coupled to the second module, the server comprising at least one processor and a plurality of instructions encoded in a non-transitory machine-readable media for execution by the at least one processor and operable to cause the at least one processor to perform functions including managing messages that are generated by a user.

10. The system of claim 9, wherein the server is selected from a group including at least a voicemail server, a IM server, an email server, a web server and a call manager.

11. The system of claim 1, wherein:

the first device is a telephonic device, and

the interface is a telephone user interface (TUI) that is configured to allow a user of the telephonic device to interact with the second module to manage voice messages.

12. The system of claim 11, wherein each of the mark begin segment command and the mark end segment command comprises at least one of a dual-tone multi-frequency (DTMF) command and a voice command.

13. The system of claim 12, wherein the mark begin segment command is associated with an action that is selected from a group including at least:

pressing keys associated with digits “

6” and

“

2”

on the telephonic device, and

saying at least one of “

mark begin”

, “

62” and

“

MB”

using the telephonic device.

14. The system of claim 12, wherein the mark end segment command is associated with an action that is selected from a group including at least:

pressing keys associated with digits “

6” and

“

3”

on the telephonic device, and

saying at least one of “

mark end”

, “

63” and

“

ME”

using the telephonic device.

15. A system for providing unified messaging services, the system comprising:

a first device comprising at least one first processor and a plurality of first instructions encoded in a first non-transitory machine-readable media for execution by the at least one first processor and operable to cause the at least one first processor to perform functions including allowing a user to manage messages that are processed by a second module; and

the second module comprising at least one second processor, an interface to enable a user to interact with the second module using the first device, and a plurality of second instructions encoded in a second non-transitory machine-readable media for execution by the at least one second processor and operable to cause the at least one second processor to perform functions including;

rendering a message to the user using the first device;

receiving a mark begin set command indicating that a set of segments for the message is desired to be entered from the first device through a communication modality;

receiving a first mark begin segment command and a first mark end segment command from the first device through the communication modality using the interface to form a first message segment, and a second mark begin segment command and a second mark end segment command from the first device through the communication modality via the interface to form a second message segment, the second mark begin segment command being a type of command that is different from a type of command of the first mark end segment command, a beginning point for the second message segment being different from an ending point of the first message segment such that the first message segment and the second message segment are segments with an intermediate section of the message positioned between the first message segment and the second message segment;

receiving a mark end set command through the communication modality indicating an end to the set of segments being entered;

storing a first time value corresponding to the beginning point and a second time value corresponding to the ending point of the voice message segment based on receiving the mark begin segment command and mark end segment command, wherein the first and second time values are stored separately from the voice message;

receiving an action command from the first device using the interface; and

performing an action based on the action command on the set of segments for the message,

wherein the first mark begin segment command indicates a beginning point for the first message segment in the message and the first mark end segment command indicates the ending point for the first message segment in the message, and

wherein the second mark begin segment command indicates the beginning point for the second message segment in the message and the second mark end segment command indicates an ending point for the second message segment in the message.

16. The system of claim 15, wherein the message is selected from a group including at least a voicemail message, an email message, an instant message, a short message service (SMS) message, a web page message and a facsimile message.

17. The system of claim 15, wherein the communication modality is selected from a group including at least email, telephone, Voice-over-Internet Protocol (VOIP), instant messaging (IM), chat, web posting, web page displaying, faxing and paging.

18. The system of claim 15, wherein the first device is selected from a group including at least a cellular phone, a plain old telephone system (POTS) phone, an Internet Protocol (IP) phone, a computer, a personal digital assistant (PDA) and an IM client.

19. The system of claim 15, wherein performing an action on the set of message segments comprises at least one of saving message segments, replaying the message segments, deleting the message segments from the message, forwarding the message segments, sending the message segments, joining the message segments into a single message segment and performing an action on the joined message segment, and sending the first message segment to a first user while sending the second message segment to a second user.

20. The system of claim 15, wherein:

the first device is a telephonic device, and

the interface is a telephone user interface (TUI) that is configured to allow a user of the telephonic device to interact with the second module to manage voice messages.

21. The system of claim 20, wherein each of the mark begin set command and the mark end set command comprises at least one of a dual-tone multi-frequency (DTMF) command and a voice command.

22. The system of claim 21, wherein the mark begin set command is associated with an action that is selected from a group including at least:

pressing keys associated with digits “

6”

, “

2” and

“

7”

on the telephonic device, and

saying at least one of “

mark begin set”

, “

627” and

“

MBS”

using the telephonic device.

23. The system of claim 21, wherein the mark end set command is associated with an action that is selected from a group including at least:

pressing keys associated with digits “

6”

, “

3” and

“

7”

on the telephonic device, and

saying at least one of “

mark end set”

, “

637” and

“

MES”

using the telephonic device.

24. A method for providing unified messaging services, the method comprising:

rendering a message to a first device;

receiving a mark begin segment command from the first device through a communication modality using an interface, the mark begin segment command indicating a beginning point for a message segment in a message;

storing a first time value corresponding to the beginning point of the message segment based on receiving the mark begin segment command, the first time value being stored separately from the message;

receiving a mark end segment command from the first device through the communication modality using the interface, the mark end segment command indicating an ending point for the message segment in the message, the mark end segment command being a type of command that is different from a type of command of the mark begin segment command;

storing a second time value corresponding to the ending point of the message segment based on receiving the mark end segment command, wherein the second time value is stored separately from the message;

determining the message segment based on receiving the mark begin segment command and the mark end segment command, the message segment being a section of the message and having a duration defined by the beginning point indicated by the first time value and the ending point indicated by the second time value;

presenting a menu of actions to the first device via the interface;

prompting the first device to select an action from the menu;

responsive to prompting the first device to select an action, receiving an action command from the first device using the interface; and

performing an action on the message segment based on the action command received from the first device.

25. The method of claim 24, wherein the message is selected from a group including at least a voicemail message, an email message, an instant message, a short message service (SMS) message, a web page message and a facsimile message.

26. The method of claim 24, wherein the communication modality is selected from a group including at least email, telephone, Voice-over-Internet Protocol (VOIP), instant messaging (IM), chat, web posting, web page displaying, faxing and paging.

27. The method of claim 24, wherein the first device is selected from a group including at least a cellular phone, a plain old telephone system (POTS) phone, an Internet Protocol (IP) phone, a computer, a personal digital assistant (PDA) and an IM client.

28. The method of claim 24, wherein the interface is presented to a user of the first device using a display coupled to the first device.

29. The method of claim 24, wherein performing an action on the message segment comprises at least one of saving the message segment, replaying the message segment, forwarding the message segment, deleting the message segment from the message, and delivering the message segment to an email inbox associated with a user of the first device.

30. A method for providing unified messaging services, the method comprising:

rendering a message to first device;

receiving a mark begin set command indicating that a set of segments for the message is desired to be entered from the first device through a communication modality;

receiving a first mark begin segment command and a first mark end segment command from the first device through the communication modality using an interface to form a first message segment, and a second mark begin segment command and a second mark end segment command from the first device through the communication modality via the interface to form a second message segment, the second mark begin segment command being a type of command that is different from a type of command of the first mark end segment command, the beginning point for the second message segment being different from the ending point of the first message segment such that the first message segment and the second message segment are segments with an intermediate section of the message positioned between the first message segment and the second message segment;

receiving a mark end set command through the communication modality indicating an end to the set of segments being entered;

storing a first time value corresponding to the beginning point and a second time value corresponding to the ending point of the voice message segment based on receiving the mark begin segment command and mark end segment command, wherein the first and second time values are stored separately from the voice message;

receiving an action command from the first device using the interface; and

performing an action based on the action command on the set of segments for the message,

wherein the first mark begin segment command indicates a beginning point for the first message segment in the message and the first mark end segment command indicates an ending point for the first message segment in the message, and

wherein the second mark begin segment command indicates a beginning point for the second message segment in the message and the second mark end segment command indicates an ending point for the second message segment in the message.

31. The method of claim 30, wherein the message is selected from a group including at least a voicemail message, an email message, an instant message, a short message service (SMS) message, a web page message and a facsimile message.

32. The method of claim 30, wherein the communication modality is selected from a group including at least email, telephone, Voice-over-Internet Protocol (VOIP), instant messaging (IM), chat, web posting, web page displaying, faxing and paging.

33. The method of claim 30, wherein the first device is selected from a group including at least a cellular phone, a plain old telephone system (POTS) phone, an Internet Protocol (IP) phone, a computer, a personal digital assistant (PDA) and an IM client.

34. The method of claim 30, wherein performing an action on the set of message segments comprises at least one of saving message segments, replaying the message segments, deleting the message segments from the message, forwarding the message segments, sending the message segments, joining the message segments into a single message segment and performing an action on the joined message segment, and sending the first message segment to a first user while sending the second message segment to a second user.