Real-time sales support and learning tool
First Claim
Patent Images
1. A method comprising:
- detecting, in an interaction between a sales agent and a customer, spoken words of at least one of the sales agent and the customer;
determining a first geographic location of at least one of the sales agent and the customer at a time of the interaction;
based on the determination of the first geographic location, processing the detected spoken words by;
focusing on identifying keywords related to the first geographic location, andavoiding keywords related to other geographic locations that do not correspond to the first geographic location;
determining, by a processor, a context of the interaction based on the processing of the detected spoken words;
retrieving information relevant to the determined context of the interaction; and
providing the retrieved information in an electronically presentable format to the sales agent.
2 Assignments
0 Petitions
Accused Products
Abstract
A real time sales support method includes automatically monitoring an interaction between a sales agent and a customer. One or more contexts of the interaction are determined and, based on the contexts, stored information relevant to the interaction is automatically retrieved. The retrieved information is provided in an electronically presentable format to the sales agent to be shared with the customer.
-
Citations
20 Claims
-
1. A method comprising:
-
detecting, in an interaction between a sales agent and a customer, spoken words of at least one of the sales agent and the customer; determining a first geographic location of at least one of the sales agent and the customer at a time of the interaction; based on the determination of the first geographic location, processing the detected spoken words by; focusing on identifying keywords related to the first geographic location, and avoiding keywords related to other geographic locations that do not correspond to the first geographic location; determining, by a processor, a context of the interaction based on the processing of the detected spoken words; retrieving information relevant to the determined context of the interaction; and providing the retrieved information in an electronically presentable format to the sales agent. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
-
-
16. A sales support tool comprising:
-
a data processing system; an audio input device configured to non-obtrusively detect at least part of a conversation between a sales agent and a customer; and programming code operational with the data processing system to; detect, in an interaction between a sales agent and a customer, spoken words of at least one of the sales agent and the customer; determine a first geographic location of at least one of the sales agent and the customer at a time of the interaction; based on the determination of the first geographic location, process the detected spoken words by; focusing on identifying keywords related to the first geographic location, and avoiding keywords related to other geographic locations that do not correspond to the first geographic location; determine, by a processor, a context of the interaction based on the processing of the detected spoken words; retrieve information relevant to the determined context of the interaction; and provide the retrieved information in an electronically presentable format to the sales agent. - View Dependent Claims (17, 18, 19, 20)
-
Specification