Distributive network control

• US 8,359,434 B1
• Filed: 12/13/2010
• Issued: 01/22/2013
• Est. Priority Date: 06/30/2006
• Status: Active Grant

• Current Assignee: Verint Americas Incorporated (Verint Systems Incorporated)
• Original Assignee: Verint Americas Incorporated (Verint Systems Incorporated)
• Inventors: Dong, Thomas Z., Spohrer, Dan, Williams, Jamie Richard, Srinivasa, Srivijaya
• Primary Examiner(s): Thai, Tuan V.
• Application Number:
  US12/967,023
• Time in Patent Office: 771 Days
• Field of Search: 711/100, 711/118, 711/130, 711/254, 711/117, 711/154, 711/17, 709/243
• US Class Current: 711/130
• CPC Class Codes: G06F 12/0806 Multiuser, multiprocessor or multiprocessing cache systems
• CPC Class Codes: G06F 12/0808 with cache invalidating means G06F12/0815 takes precedence
• CPC Class Codes: H04L 67/289 Intermediate processing functionally located close to the data consumer application, e.g. in same machine, in same home or in same sub-network
• CPC Class Codes: H04L 67/56 Provisioning of proxy services store-and-forward switching systems in data switching networks H04L12/54
• CPC Class Codes: H04L 67/5682 Policies or rules for updating, deleting or replacing the stored data

Abstract

Included are systems and methods for distributive network control. In addition, embodiment of a method includes receiving an indication related to recording data stored on a local cache and determining whether to remotely store at least a portion of the data. Some embodiments include sending a request for the stored data.

Claims

1. A method for securely capturing data, comprising:

receiving a first indication at a first communication device to capture data associated with a communication session between a first party and a second party;

determining, based on the received indication, whether to store a portion of the data in a first storage location;

storing an encrypted portion of the data in the first storage location;

receiving a second indication for the encrypted portion of the data stored in the first storage location; and

forwarding the encrypted portion of the data from the first storage location to a central recording system at a device other than the first storage location.

2. The method of claim 1, further comprising encrypting the portion of the data if the data is unencrypted to create the encrypted portion.

3. The method of claim 1, wherein the first storage location is a local recording device that is communicatively connected to one of a plurality of network elements, wherein the plurality of network elements comprises a gateway, a switch, or an IP telephony device.

4. The method of claim 1, further comprising storing at least one of video data, audio data, or screen capture data.

5. The method of claim 4, wherein the first storage location is at a second communication device associated with an agent.

6. Method of claim 1, further comprising:

decrypting the encrypted portion of the data if the data is encrypted; and

re-encrypting the portion of the data at the first storage location using a different encryption key.

7. The method of claim 1, further comprising:

decrypting the encrypted portion of the data at the central recording system; and

re-encrypting the portion of the data at the central recording system using a different encryption key.

8. The method of claim 7, further comprising forwarding the decrypted portion of the data to the central recording system using an encrypted transport.

9. The method of claim 1, further comprising providing a capture control server at the central recording system that sends the first indication and the second indication to the first communication device.

10. A system for securely capturing data, comprising:

a first communication device that receives a first indication to capture data associated with a communication session between a first party and a second party;

determining, based on the received indication, whether to store a portion of the data in a first storage location;

storing an encrypted portion of the data in the first storage location;

receiving a second indication for the encrypted portion of the data stored in the first storage location; and

forwarding the encrypted portion of the data from the first storage location to a central recording system at a device other than the first storage location.

11. The system of claim 10, wherein the portion of the data is encrypted if the data is unencrypted.

12. The system of claim 11, further comprising a capture control server that is provided at the central recording system, the capture control server sending the first indication and the second indication to the first communication device.

13. The system of claim 10, wherein the first storage location is a local recording device that is communicatively connected to one of a plurality of network elements, wherein the plurality of network elements comprises a gateway, a switch, or an IP telephony device.

14. The system of claim 10, wherein the data to be captured is at least one of video data, audio data, or screen capture data.

15. The system of claim 14, wherein the first storage location is a second communication device associated with an agent.

16. The system of claim 10, wherein the encrypted portion of the data is decrypted if the data is encrypted, and wherein the portion of the data is re-encrypted at the first storage location using a different encryption key.

17. The system of claim 10, wherein the encrypted portion of the data is decrypted at the central recording system, and wherein the portion of the data is re-encrypted at the central recording system using a different encryption key.

18. The system of claim 17, further comprising forwarding the decrypted portion of the data to the central recording system using an encrypted transport.

19. A system for secure distributive network data capture and control, comprising:

a first receiving component configured to receive an indication related to recording data associated with a communication session between a first party and a second party;

a first determining component configured to determine, based on the received indication, whether to encrypt and remotely store at least a portion of the data in a first storage location;

a sending component configured to send a request for the stored at least a portion of the data; and

a central recording component that receives, in response to the request, the at least a portion of the data, the central recording component being at a device other than the first storage location.

20. The system of claim 19, wherein the central recording component receives the at least a portion of the data as decrypted data, and wherein the central recording component re-encrypts the at least a portion of the data for storage.