Automated cross-cultural conflict management
First Claim
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1. A method of resolving a dispute related to a preexisting contract, the method comprising:
- receiving in a computerized system a request from an initiator for dispute resolution related to non-performance of the preexisting contract between the initiator and a respondent; and
presenting via the computerized system information related to the request for dispute resolution to the respondent in a cultural context different from that of the initiator, the difference in the cultural contexts being a high-context culture relative to a low-context culture.
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Abstract
A conflict or dispute between at least two parties is managed to reflect the cultural context of the parties. When the party is from a low context culture, conflict management assumes the party prefers to adopt a transactional viewpoint and to select from a set of possible resolutions. When the party is from a high context culture, dispute resolution assumes the party prefers to view the dispute as part of a relationship and to be advised as to appropriate actions. A system bridges between the cultural contexts of the parties by collecting and providing information in accordance with the preferred procedure of each party.
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Citations
59 Claims
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1. A method of resolving a dispute related to a preexisting contract, the method comprising:
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receiving in a computerized system a request from an initiator for dispute resolution related to non-performance of the preexisting contract between the initiator and a respondent; and presenting via the computerized system information related to the request for dispute resolution to the respondent in a cultural context different from that of the initiator, the difference in the cultural contexts being a high-context culture relative to a low-context culture. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A method of resolving a dispute related to a preexisting contract, the method comprising:
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receiving from an initiator a request for dispute resolution related to non-performance of the preexisting contract between the initiator and a respondent; and presenting via a computerized system information related to the request for dispute resolution to the respondent, the information related to the request for dispute resolution including at least one factor, the at least one factor comprising at least one of an incentive, a punishment, a desired outcome, and a harm. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22)
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23. A computerized mediation system, comprising:
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a network connection linking the computerized mediation system to at least one other computer system of an initiator or a respondent; and a dispute resolution module operable to resolve a dispute related to non-performance of a preexisting contract, by receiving a request from an initiator for dispute resolution related to the preexisting contract between the initiator and the respondent, and by presenting information related to the request for dispute resolution to the respondent in a cultural context different from that of the initiator, the difference in the cultural contexts being a high-context culture relative to a low-context culture. - View Dependent Claims (24, 26, 27, 28, 29)
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25. The computerized mediation system of clam 23, further comprising nonvolatile storage operable to store information related to the request for dispute resolution.
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30. A computerized mediation system, comprising:
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a network connection linking the computerized mediation system to at least one other computer system of an initiator or a respondent; and a dispute resolution module operable to receive from an initiator a request for dispute resolution related to non-performance of a preexisting contract between the initiator and the respondent, and to present information related to the request for dispute resolution to the respondent, the information related to the request for dispute resolution including at least one factor, the at least one factor comprising at least one of an incentive, a punishment, a desired outcome, and a harm. - View Dependent Claims (31, 32, 33, 34, 35, 36, 37, 38, 39)
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40. A machine-readable storage medium having instructions stored thereon that when executed by one or more processors are operable to cause a computerized system to perform operations comprising:
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receiving via a network connection a request from an initiator for dispute resolution related to non-performance of a preexisting contract between the initiator and a respondent; and presenting via a network connection information related to the request for dispute resolution to the respondent in a cultural context different from that of the initiator, the difference in the cultural contexts being a high-context culture relative to a low-context culture. - View Dependent Claims (41, 42, 43, 44)
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45. A machine-readable storage medium having instructions stored thereon that when executed by one or more processors are operable to cause a computerized system to perform operations comprising:
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receiving from an initiator a request for dispute resolution related to non-performance of a preexisting contract between the initiator and a respondent; and presenting information related to the request for dispute resolution to the respondent, the information related to the request for dispute resolution including at least one factor, the at least one factor comprising at least one of an incentive, a punishment, a desired outcome, and a harm. - View Dependent Claims (46, 47, 48, 49, 50, 51, 52, 53, 54)
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55. A method of resolving a dispute related to a preexisting contract, the method comprising:
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receiving in a computerized system a request from an initiator for dispute resolution related to non-performance of the preexisting contract between the initiator and a respondent; presenting via the computerized system information related to the request for dispute resolution to the respondent in a cultural context different from that of the initiator; receiving in the computerized system respondent information related to the dispute from the respondent; and presenting via the computerized system the respondent information related to the dispute to the initiator, the information related to the request for dispute resolution including at least one factor, the at least one factor comprising at least one of an incentive, a punishment, a desired outcome, and a harm, the information related to the request for dispute resolution further comprising a user rating from at least one of the initiator or the respondent of at least one of cost or desirability of the at least one factor. - View Dependent Claims (56, 57)
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58. A method of resolving a dispute related to a preexisting contract, the method comprising:
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receiving from an initiator a request for dispute resolution related to the preexisting contract between the initiator and a respondent; presenting via the computerized system information related to the request for dispute resolution to the respondent, the information related to the request for dispute resolution including at least one factor, the at least one factor comprising at least one of an incentive, a punishment, a desired outcome, and a harm; receiving in the computerized system respondent information related to the dispute from the respondent; and presenting via the computerized system the respondent information related to the dispute to the initiator, the receiving and presenting of the respondent information including multiple iterations of receiving information from at least one of the initiator or respondent and presenting the received information to the other of the initiator or respondent. - View Dependent Claims (59)
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Specification