Facilitating return of a missing user device to a device owner

• US 8,370,168 B1
• Filed: 08/17/2010
• Issued: 02/05/2013
• Est. Priority Date: 08/17/2010
• Status: Expired due to Fees

• Current Assignee: Amazon Technologies, Inc. (Amazon.com, Inc.)
• Original Assignee: Amazon Technologies, Inc. (Amazon.com, Inc.)
• Inventors: Jenkins, Jonathan A., Fitzgerald, Joseph E., Lewbel, Hannah R.
• Primary Examiner(s): BORISSOV, IGOR N
• Application Number:
  US12/858,374
• Time in Patent Office: 903 Days
• Field of Search: 455/411, 455/410, 455/418, 455/419, 455/420, 455/456.1, 455/456.2, 709208-211, 709217-226, 340/539.13, 340/287, 340/288, 340/289, 340/290, 340/291, 726 2- 8, 726/35, 726/34, 713/155, 713/161, 705/1.1, 705/67, 705/35, 705/34, 705/14.11, 705/14.1
• US Class Current: 705/1.1
• CPC Class Codes: G06F 21/60 Protecting data
• CPC Class Codes: G06Q 10/083 Shipping

Abstract

A server identifies a user device that is missing, communicates with the user device and causes the user device to disable access to content stored on the user device, and to generate a message that includes information facilitating return of the user device to an owner of the user device.

Claims

1. A method comprising:

identifying, by a processor, a user device that is missing;

communicating, by the processor, with the user device and causing the user device to disable access to content stored on the user device, and generate a message, the message including information facilitating return of the user device to an owner of the user device and identifying a reward to be paid for a return of the user device;

receiving, by the processor, a user request to change a current mode of the user device;

providing, by the processor, a user interface to present a list of mode options comprising a missing device mode and a transit mode;

upon receiving a user selection of the transit mode in the user interface, determining, by the processor, that the user device is in transit; and

upon determining that the user device is in transit, transferring the reward to a sender of the user device.

2. The method of claim 1 wherein identifying the user device that is missing comprises:

receiving a user request to change the mode of the user device to the missing mode; and

changing the mode of the user device to the missing mode.

3. The method of claim 1 wherein the message identifies a return address, the return address being an address of the owner of the user device or an address of an intermediate entity.

4. The method of claim 1 wherein the reward is predefined or configurable by the owner of the user device.

5. The method of claim 1 further comprising:

identifying a location of a shipping carrier office near the current location of the user device;

providing a mailing label for use in returning the user device; and

providing the location of the shipping carrier office to the user device.

6. The method of claim 1 further comprising:

causing the user device to disable additional features of the user device along with disabling access to the content stored on the user device, wherein the additional features and the access to the content stored on the user device represent all functionality of the user device except for features facilitating return of the user device to the owner, the features facilitating return of the user device to the owner comprising at least one of;

receiving the message, presenting the message on a screen of the user device, connecting to a customer service, changing a mode of the user device, receiving a mailing label for use in returning the user device, presenting the mailing label on the screen of the user device, or providing the location of the user device.

7. A non-transitory computer readable storage medium including instructions that, when executed by a processing system, cause the processing system to perform operations comprising:

identifying a user device that is missing;

communicating with the user device and causing the user device to disable access to content stored on the user device, and generate a message, the message including information facilitating return of the user device to an owner of the user device and identifying a reward to be paid for a return of the user device;

receiving a user request to change a current mode of the user device;

providing a user interface to present a list of mode options comprising a missing device mode and a transit mode;

upon receiving a user selection of the transit mode in the user interface, determining, by the processing system, that the user device is in transit; and

upon determining that the user device is in transit, transferring the reward to a sender of the user device.

8. The computer readable storage of claim 7 wherein identifying the user device that is missing comprises:

receiving a user request to change the mode of the user device to the missing mode; and

changing the mode of the user device to the missing mode.

9. The computer readable storage of claim 7 wherein the message identifies a return address, the return address being an address of the owner of the user device or an address of an intermediate entity.

10. The computer readable storage of claim 7 wherein the reward is predefined or configurable by the owner of the user device.

11. The computer readable storage of claim 7 wherein the operations further comprise:

identifying a location of a shipping carrier office near the current location of the user device;

providing a mailing label for use in returning the user device; and

providing the location of the shipping carrier office to the user device.

12. The computer readable storage of claim 7 wherein the operations further comprise:

causing the user device to disable additional features of the user device along with disabling access to the content stored on the user device, wherein the additional features and the access to the content stored on the user device represent all functionality of the user device except for features facilitating return of the user device to the owner, the features facilitating return of the user device to the owner comprising at least one of;

receiving the message, presenting the message on a screen of the user device, connecting to a customer service, changing a mode of the user device, receiving a mailing label for use in returning the user device, presenting the mailing label on the screen of the user device, or providing the location of the user device.

13. A server computing system comprising:

a memory; and

a processor configured to;

identify a user device that is missing;

communicate with the user device and causing the user device to disable access to content stored on the user device, and generate a message, the message including information facilitating return of the user device to an owner of the user device and identifying a reward to be paid for a return of the user device;

receive a user request to change a current mode of the user device;

provide a user interface to present a list of mode options comprising a missing device mode and a transit mode;

upon receiving a user selection of the transit mode in the user interface, determine that the user device is in transit; and

upon determining that the user device is in transit, transfer the reward to a sender of the user device.

14. The system of claim 13 wherein the processor is configured to identify the user device that is missing by:

receiving a user request to change the mode of the user device to the missing mode; and

changing the mode of the user device to the missing mode.

15. The system of claim 13 wherein the message identifies a return address, the return address being an address of the owner of the user device or an address of an intermediate entity.

16. The system of claim 13 wherein the reward is predefined or configurable by the owner of the user device.

17. The system of claim 13 wherein the processor is further configured to:

identify a location of a shipping carrier office near the current location of the user device;

provide a mailing label for use in returning the user device; and

provide the location of the shipping carrier office to the user device.

18. The system of claim 13 wherein the processor is further configured to:

causing the user device to disable additional features of the user device along with disabling access to the content stored on the user device, wherein the additional features and the access to the content stored on the user device represent all functionality of the user device except for features facilitating return of the user device to the owner, the features facilitating return of the user device to the owner comprising at least one of;

receiving the message, presenting the message on a screen of the user device, connecting to a customer service, changing a mode of the user device, receiving a mailing label for use in returning the user device, presenting the mailing label on the screen of the user device, or providing the location of the user device.