User accessibility to resources enabled through adaptive technology

• US 8,370,350 B2
• Filed: 09/03/2010
• Issued: 02/05/2013
• Est. Priority Date: 09/03/2010
• Status: Expired due to Fees

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Friedlander, Robert R., Kraemer, James R.
• Primary Examiner(s): Jami, Hares
• Application Number:
  US12/875,261
• Publication Number:
  US 20120059815A1
• Time in Patent Office: 886 Days
• Field of Search: 707/705, 707/722, 707/736, 707/748, 707/749, 707/752, 707/754, 707/758, 707/999.1, 707/999.3, 707/732, 707/733, 707/734
• US Class Current: 707/733
• CPC Class Codes: G06F 16/9535 Search customisation based on user profiles and personalisation

Abstract

A computer implemented method, system and/or computer program product identify an appropriate resource for a user. A user profile is created for a user. A request, from the user, is received for a requested resource. Based on the user profile, a user-specific scope of the request, which defines a type of resource that is being requested by the user, is established. An identifier of an appropriate resource that meets the user-specific scope of the request is transmitted to the user.

Claims

1. A computer implemented method of identifying an appropriate resource for a user, the computer implemented method comprising:

a processor creating a user profile for a user;

the processor receiving a request, from the user, for a requested resource;

the processor establishing, based on the user profile, a user-specific scope of the request, wherein the user-specific scope of the request defines a type of resource that is being requested by the user;

the processor identifying an appropriate resource that meets the user-specific scope of the request, wherein the appropriate resource is a different type of resource than the requested resource;

the processor transmitting, to the user, a response that identifies the appropriate resource that meets the user-specific scope of the request;

the processor matching a cognitive style to the user profile;

the processor transmitting, to the user, a response that describes the appropriate resource using the cognitive style that matches the user profile;

the processor, in response to receiving feedback from the user indicating that the appropriate resource satisfies the request, providing the user with access to the appropriate resource and storing the user profile for the user in a persistent storage device;

the processor determining which cognitive style used to communicate information to the user has a lowest percentage of clarification requests from the user; and

the processor tailoring any responses back to the user using a cognitive style that has the lowest percentage of clarification requests from the user.

2. The computer implemented method of claim 1, further comprising:

the processor searching a database of traits of the user to create the user profile.

3. The computer implemented method of claim 2, wherein the database is content from web pages, and wherein the processor searches the web pages using a web crawler.

4. The computer implemented method of claim 1, further comprising:

the processor matching the cognitive style to the user profile;

the processor transmitting, to the user, the response that describes the appropriate resource using the cognitive style that matches the user profile; and

the processor, in response to receiving feedback from the user indicating that the appropriate resource does not satisfy the request, modifying the user profile for the user.

5. The computer implemented method of claim 4, wherein the cognitive style is selected, based on the user profile, from a group of cognitive style descriptors consisting of a formula-based descriptor, a text-based descriptor, and a graphic-based descriptor of the appropriate resource, wherein the formula-based descriptor uses a formula to communicate information to the user, wherein the text-based descriptor uses text words to communicate information to the user, and wherein the graphic-based descriptor uses pictures to communicate information to the user.

6. The computer implemented method of claim 5, wherein the requested resource is a worker and the appropriate resource is a computer-based resource.

7. The computer implemented method of claim 1, wherein the user profile is created without reference to prior resource requests from the user or authorizations of the user.

8. The computer implemented method of claim 1, wherein the user profile describes an education level of the user.

9. The computer implemented method of claim 1, wherein the user profile describes a career of the user.

10. The computer implemented method of claim 1, wherein the user profile describes a geographical area in which the user resides, and wherein the appropriate resource is identified according to a local vernacular of persons within the geographical area.

11. A computer program product for identifying an appropriate resource for a user, the computer program product comprising:

a non-transitory computer readable storage media;

first program instructions to create a user profile for a user;

second program instructions to receive a request, from the user, for a requested resource;

third program instructions to establish, based on the user profile, a user-specific scope of the request, wherein the user-specific scope of the request defines a type of resource that is being requested by the user;

fourth program instructions to identify an appropriate resource that meets the user-specific scope of the request, wherein the appropriate resource is a different type of resource than the requested resource;

fifth program instructions to transmit, to the user, a response that identifies the appropriate resource that meets the user-specific scope of the request;

sixth program instructions to match a cognitive style to the user profile;

seventh program instructions to transmit, to the user, a response that describes the appropriate resource using the cognitive style that matches the user profile;

eighth program instructions to, in response to receiving feedback from the user indicating that the appropriate resource satisfies the request, provide the user with access to the appropriate resource and storing the user profile for the user in a persistent storage device;

ninth program instructions to determine which cognitive style used to communicate information to the user has a lowest percentage of clarification requests from the user; and

tenth program instructions to tailor any responses back to the user using a cognitive style that has the lowest percentage of clarification requests from the user; and

wherein

the first, second, third, fourth, fifth, sixth, seventh, eighth, ninth, and tenth program instructions are stored on the computer readable storage media.

12. The computer program product of claim 11, further comprising:

eleventh program instructions to search a database of traits of the user to create the user profile, wherein the database is content from web pages, and wherein the search of the web pages uses a web crawler; and

wherein

the eleventh program instructions are stored on the computer readable storage media.

13. The computer program product of claim 12, wherein the cognitive style is selected, based on the user profile, from a group consisting of a formula-based descriptor, a text-based descriptor, and a graphic-based descriptor of the appropriate resource.

14. A computer system comprising:

a central processing unit (CPU), a computer readable memory, and a computer readable storage media;

first program instructions to create a user profile for a user;

second program instructions to receive a request, from the user, for a requested resource;

third program instructions to establish, based on the user profile, a user-specific scope of the request, wherein the user-specific scope of the request defines a type of resource that is being requested by the user;

fourth program instructions to identify an appropriate resource that meets the user-specific scope of the request, wherein the appropriate resource is a different type of resource than the requested resource;

fifth program instructions to transmit, to the user, a response that identifies the appropriate resource that meets the user-specific scope of the request;

sixth program instructions to match a cognitive style to the user profile;

seventh program instructions to transmit, to the user, a response that describes the appropriate resource using the cognitive style that matches the user profile;

eighth program instructions to, in response to receiving feedback from the user indicating that the appropriate resource satisfies the request, provide the user with access to the appropriate resource and storing the user profile for the user in a persistent storage device;

ninth program instructions to determine which cognitive style used to communicate information to the user has a lowest percentage of clarification requests from the user; and

tenth program instructions to tailor any responses back to the user using a cognitive style that has the lowest percentage of clarification requests from the user; and

wherein

the first, second, third, fourth, fifth, sixth, seventh, eighth, ninth, and tenth program instructions are stored on the computer readable storage media for execution by the CPU via the computer readable memory.

15. The computer system of claim 14, further comprising:

eleventh program instructions to search a database of traits of the user to create the user profile, wherein the database is content from web pages, and wherein the computer system searches the web pages using a web crawler; and

wherein

the eleventh program instructions are stored on the computer readable storage media for execution by the CPU via the computer readable memory.

16. The computer system of claim 15, wherein the cognitive style is selected, based on the user profile, from a group consisting of a formula-based descriptor, a text-based descriptor, and a graphic-based descriptor of the appropriate resource.