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Method and system for specifying, deploying and dynamically updating work flows

  • US 8,370,793 B2
  • Filed: 05/21/2008
  • Issued: 02/05/2013
  • Est. Priority Date: 05/02/2006
  • Status: Active Grant
First Claim
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1. A system for specifying, deploying and updating work flows in a computing environment, comprising:

  • means for receiving a request from a user of a system comprising a plurality of components, said plurality of components including a computing system and one or more representatives, said computing system including one or more computing applications, said one or more representatives being human, and said plurality of components facilitating a routing of said request and a servicing of said request;

    means for specifying a work flow, said work flow being an ordered set of steps for performing said routing and said servicing, said set of steps comprising one or more automatic steps and one or more manual steps, said one or more automatic steps performed by said one or more computing applications and said one or more manual steps performed by said one or more representatives;

    means for uniformly defining said one or more automatic steps and said one or more manual steps in a single general-purpose markup language;

    means for deploying said work flow to a data repository at which said work flow is available for a retrieval that facilitates an execution of said set of steps; and

    means for updating one or more steps of said set of steps in response to said deploying.

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