Extended web enabled multi-featured business to business computer system for rental vehicle services

• US 8,374,894 B2
• Filed: 10/19/2001
• Issued: 02/12/2013
• Est. Priority Date: 10/20/2000
• Status: Active Grant

• Current Assignee: The Crawford Group Incorporated (Jack Taylor Family Voting Trust U A D 4 14 99)
• Original Assignee: The Crawford Group Incorporated (Jack Taylor Family Voting Trust U A D 4 14 99)
• Inventors: Weinstock, Timothy Robert, DeVallance, Kimberly Ann, Haselhorst, Randall Allan, Kennedy, Craig Stephen, Smith, David Gary, Tingle, William T., Klopfenstein, Anita K.
• Primary Examiner(s): Morgan, Robert
• Assistant Examiner(s): Kanaan, Maroun
• Application Number:
  US10/343,576
• Publication Number:
  US 20050021378A1
• Time in Patent Office: 4,134 Days
• Field of Search: 705/4
• US Class Current: 705/5
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 10/025 Coordination of plural reservations, e.g. plural trip segments, transportation combined with accommodation
• CPC Class Codes: G06Q 10/20 Administration of product repair or maintenance
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 40/08 Insurance
• CPC Class Codes: G06Q 50/40 Business processes related to the transportation industry shipping G06Q10/083

Abstract

An Internet enabled, business-to-business computerized transaction system is disclosed in its preferred embodiment for use in providing rental car services for high volume users and comprises an Internet web portal through which the high volume user may access a plurality of service providers including an integrated business computer network for at least one rental vehicle service provider. The rental vehicle services provider computer network is configured to interconnect a geographically diverse plurality of branch offices, cataloguing their available rental vehicles and schedules for same as well as handling all transactional data relating to its business. The Internet web portal provides ubiquitous connectivity and portability for a multi-level business organization who regularly places high volumes of rental purchases with its business partner and also those other service providers who may or may not have the same integrated business computer system and software. Utilizing the method and apparatus of the present invention large volumes of rental transactions may be placed, monitored, altered during performance, and closed out with financial accounting and payment being made virtually without human intervention.

Claims

1. A computer-implemented method for managing a rental vehicle reservation for a replacement vehicle corresponding to a disabled vehicle, the method comprising the following steps performed by a computer system:

providing a plurality of graphical user interface (GUI) screens for display over the Internet;

accepting input over the Internet through the provided GUI screens, the accepted input comprising a placement by a purchaser of an order for the rental vehicle reservation with a rental vehicle service provider;

creating a reservation transaction corresponding to the order in response to the accepted input;

opening a rental contract for the reservation transaction, the rental contract having a rental duration;

receiving vehicle repair data related to the disabled vehicle into a computer program;

automatically computing with the computer program a duration-related parameter for the rental vehicle reservation based at least in part on the received vehicle repair data; and

modifying the rental contract by automatically extending the rental duration in response to the automatically computed duration-related parameter.

2. The method of claim 1 wherein the computer system comprises a master database of reservation data, the computer system:

providing a synching function so that another computer may be selectively connected thereto and, under operator command, a database in said another computer containing reservation data may be uploaded to the master database;

comparing the data from said two databases; and

choosing to store data from each according to a synch protocol at least partially specified by a user.

3. The method of claim 2 wherein said another computer is a mobile computer, and said selective connection is provided over an internet connection.

4. The method of claim 1 further comprising the computer system permitting an entry of user satisfaction data and transmitting said user satisfaction data to an authority for response thereto.

5. The method of claim 1 further comprising the computer system providing (1) a menu of action items for selective entry and processing by a user thereof and (2) a command template through which a user may execute a plurality of entered action items all together without further operator action.

6. The method of claim 1 further comprising the computer system providing the plurality of graphical user interface (GUI) screens to a computer in communication with the computer system over the Internet through a stateless connection.

7. The method of claim 1 wherein the rental contract has an initial authorized rental duration, wherein the disabled vehicle is undergoing a repair at a repair facility, wherein received vehicle repair data comprises data that is indicative of an expected duration for the repair;

and

wherein the automatically extending step comprises automatically extending the rental duration to coincide with the expected repair duration without requiring human intervention by the purchaser for approval thereof if the expected repair duration falls after the initial authorized term.

8. The method of claim 7 wherein the received vehicle repair data comprises an estimate as to a total number of days that the repair is expected to take.

9. The method of claim 7 wherein the received vehicle repair data comprises an estimate as to a total number of labor hours that the repair is expected to require, and wherein the method further comprises performing the following step with the computer system:

converting the labor hours estimate into a total number of days that the repair is expected to take.

10. The method of claim 7 wherein the computer system comprises:

an Internet web portal configured to provide the plurality of GUI screens for display over the Internet; and

a mainframe in communication with the Internet web portal, wherein the mainframe is configured to execute the computer program and perform the reservation transaction creating step, the transactional change making step and the rental contract modifying step.

11. The method of claim 10 wherein the mainframe comprises a plurality of linked mainframes.

12. The method of claim 1 wherein the disabled vehicle is undergoing a repair at a repair facility, wherein the vehicle repair data receiving step comprises receiving the vehicle repair data from the repair facility, the received vehicle repair data comprising a status update for the repair;

and

wherein the automatically extending step comprises automatically extending the rental duration based on the received status update without requiring human intervention by the purchaser for approval thereof if the repair facility qualifies as a pre-selected repair facility.

13. The method of claim 12 wherein the status update comprises an estimated completion date for the repair, and wherein the automatically extending step further comprises automatically extending the rental duration to coincide with the estimated completion date.

14. The method of claim 12 wherein the computer system comprises:

an Internet web portal configured to provide the plurality of GUI screens for display over the Internet; and

a mainframe in communication with the Internet web portal, wherein the mainframe is configured to execute the computer program and perform the reservation transaction creating step, and the rental contract modifying step.

15. The method of claim 14 wherein the computer system further comprises a computer on which the GUI screens are displayed, the computer being in communication with the Internet web portal via the Internet.

16. The method of claim 14 wherein the mainframe comprises a plurality of linked mainframes.

17. The method of claim 14 wherein the computer system further comprises a plurality of branch office computer interfaces located in a plurality of branch offices of the rental vehicle service provider where a plurality of rental vehicles are available for rent, the branch office computer interfaces being in communication with the mainframe and being configured to interact with the mainframe to open the rental contract for a driver.

18. The method of claim 1 wherein at least one of the GUI screens is configured to permit a placement by the purchaser of an order for the rental vehicle reservation with any of a plurality of competitive rental vehicle service providers.

19. The method of claim 1 wherein the computer system comprises:

an Internet web portal configured to provide the plurality of GUI screens for display over the Internet; and

a mainframe in communication with the Internet web portal, wherein the mainframe is configured to execute the computer program and perform the reservation transaction creating step, the transactional change making step and the rental contract modifying step.

20. The method of claim 19 wherein the computer system further comprises a computer on which the GUI screens are displayed, the computer being in communication with the Internet web portal via the Internet.

21. The method of claim 19 wherein the mainframe comprises a plurality of linked mainframes.

22. The method of claim 19 wherein the computer system further comprises a plurality of branch office computer interfaces located in a plurality of branch offices of the rental vehicle service provider where a plurality of rental vehicles are available for rent, the branch office computer interfaces being in communication with the mainframe and being configured to interact with the mainframe to open the rental contract for a driver.

23. The method of claim 1 wherein rental contract is for a replacement rental vehicle driven by a third party and paid for by the purchaser.

24. A computer-implemented method for managing a rental vehicle reservation for a replacement vehicle corresponding to a disabled vehicle, the method comprising the following steps performed by a computer system:

providing data to a remote purchaser computer over the Internet for populating a plurality of graphical user interface (GUI) screens for display on the remote purchaser computer;

accepting input from the remote purchaser computer over the Internet through the GUI screens, the accepted input comprising a placement by a purchaser of an order for the rental vehicle reservation with a rental vehicle service provider;

creating a rental vehicle reservation corresponding to the order in response to the accepted input;

opening a rental contract for the rental vehicle reservation, the rental contract having an authorization period;

receiving vehicle repair data related to the disabled vehicle into a computer program; and

automatically computing with the computer program a duration-related parameter for the rental vehicle reservation based at least in part on the received vehicle repair data, wherein the duration-related parameter comprises a value indicative of an estimate as to how long the repair facility will need to complete repairs to the disabled vehicle;

comparing data corresponding to the authorization period for the rental vehicle reservation with the computed duration-related parameter to determine whether the authorization period will end prior to the repairs being completed; and

automatically extending the rental vehicle reservation to a last authorized day in response to the comparing step resulting in a determination that the authorization period will end prior to the repairs being completed.

25. The method of claim 24 wherein the automatically computing step comprises:

applying a rule to the received vehicle repair data to thereby compute the duration-related parameter.

26. The method of claim 25 wherein the vehicle repair data includes data that identifies an estimation of how many labor hours will be needed to complete repairs to the disabled vehicle, and wherein the rule applying step comprises processing the labor hours data to automatically compute the duration-related parameter.

27. The method of claim 24 wherein the automatically extending step comprises defining the last authorized day for the reservation so that it coincides with when the repairs are estimated to be completed in accordance with the computed duration-related parameter.

28. The method of claim 24 wherein the receiving step comprises:

receiving the vehicle repair data from a repair facility via an electronic data communication from a computer system of the repair facility.

29. The method of claim 24 further comprising:

automatically progressing from the receiving step to the automatically computing step.

30. A computer-implemented method for coordinating data exchanges among a plurality of computer systems to automate an extension process for a rental contract corresponding to a replacement rental vehicle, the replacement rental vehicle replacing a disabled vehicle that is undergoing a repair at a repair facility, the method comprising:

maintaining a first electronic data connection through which a purchaser computer system communicates data to a rental vehicle service provider computer system;

maintaining a second electronic data connection through which a repair facility computer system communicates data to the rental vehicle service provider computer system;

the rental vehicle service provider computer system interacting with the purchaser computer system through the first electronic data connection and providing rental management services by (1) receiving authorization input from the purchaser computer system through the first electronic data connection, (2) creating a rental vehicle transaction in response to the received authorization input, (3) creating a rental contract based on the created reservation transaction, the rental contract having an authorized rental duration, (4) receiving management input from the purchaser computer system through the first electronic data connection, and (5) making a transactional change to the rental contract in response to the received management input; and

the rental vehicle service provider computer system interacting with the repair facility computer system through the second electronic data connection and providing rental management services by (1) receiving vehicle repair data related to the disabled vehicle from the repair facility computer system through the second electronic data connection, the received vehicle repair data indicative of an expected amount of time needed to complete the repair, (2) automatically computing a duration-related parameter for the rental contract in response to the received vehicle repair data, and (3) modifying the rental contract by automatically extending the rental duration in response to the automatically-computed duration-related parameter.

31. The method of claim 30 wherein the received vehicle repair data comprises an estimated completion date for the repairs and wherein the automatically-computed duration-related parameter comprises a new rental duration for the rental contract.

32. The method of claim 31 wherein the rental vehicle service provider computer system comprises:

an Internet web portal configured to provide a plurality of GUI screens for access over the Internet by the purchaser computer system to submit the authorization and management inputs; and

a mainframe in communication with the Internet web portal, wherein the mainframe is configured to perform the interacting and rental management service providing steps.

33. The method of claim 30 wherein the modifying step comprises the rental vehicle service provider computer system performing the modifying step during an open rental phase for the rental vehicle transaction.

34. The method of claim 30 wherein the received vehicle repair data comprises a status update regarding repairs to the disable vehicle.

35. The method of claim 34 wherein the status update comprises an estimated completion date for repairs to the disabled vehicle, and wherein the automatically computing step comprises the rental vehicle service provider computer system automatically computing the new rental duration such that the new rental duration coincides with the estimated completion date.

36. An Internet enabled automatic rental vehicle transaction system for managing a rental vehicle reservation for a replacement vehicle corresponding to a disabled vehicle, the system comprising:

a processor; and

memory;

wherein the processor and memory are configured to;

provide data to a remote purchaser computer over the Internet for populating a plurality of graphical user interface (GUI) screens for display on the remote purchaser computer;

accept input from the remote purchaser computer over the Internet through the GUI screens, the accepted input comprising a placement by a purchaser of an order for the rental vehicle reservation with a rental vehicle service provider;

create a rental vehicle reservation corresponding to the order in response to the accepted input;

open a rental contract for the rental vehicle reservation, the rental contract having an authorization period;

receive vehicle repair data related to the disabled vehicle into a computer program; and

automatically compute with the computer program a duration-related parameter for the rental vehicle reservation based at least in part on the received vehicle repair data, wherein the duration-related parameter comprises a value indicative of an estimate as to how long the repair facility will need to complete repairs to the disabled vehicle;

compare data corresponding to the authorization period for the rental vehicle reservation with the computed duration-related parameter to determine whether the authorization period will end prior to the repairs being completed; and

automatically extend the rental vehicle reservation to a last authorized day in response to the comparison operation resulting in a determination that the authorization period will end prior to the repairs being completed.

37. The rental vehicle transaction system of claim 36 wherein the processor and memory are further configured to perform the automatic computation by applying a rule to the received vehicle repair data to thereby compute the duration-related parameter.

38. The rental vehicle transaction system of claim 37 wherein the vehicle repair data includes data that identifies an estimation of how many labor hours will be needed to complete repairs to the disabled vehicle, and wherein the processor and memory are further configured to perform the rule application by processing the labor hours data to automatically compute the duration-related parameter.

39. The rental vehicle transaction system of claim 36 wherein the processor and memory are further configured to automatically extend the rental vehicle reservation by defining the last authorized day for the reservation so that it coincides with when the repairs are estimated to be completed in accordance with the computed duration-related parameter.

40. The rental vehicle transaction system of claim 36 wherein the processor and memory are further configured to receive the vehicle repair data from a repair facility via an electronic data communication from a repair facility computer system.

41. The rental vehicle transaction system of claim 36 wherein the processor and memory are further configured to automatically progress from the vehicle repair data receiving operation to the automatic computation operation.

42. The rental vehicle transaction system of claim 36 wherein the memory comprises a master database of reservation data, and wherein the processor and memory are further configured to provide a synching function so that another computer may be selectively connected thereto and, under operator command, a database in said another computer containing reservation data may be uploaded to the master database, the processor and memory being further configured to compare the data from said two databases and choose to store data from each according to a synch protocol at least partially specified by a user.

43. The rental vehicle transaction system of claim 42 wherein said another computer is a mobile computer, and said selective connection is provided over an internet connection.

44. The rental vehicle transaction system of claim 36 wherein the processor and memory are further configured to permit an entry of user satisfaction data and transmit said user satisfaction data to an authority for response thereto.

45. The rental vehicle transaction system of claim 36 wherein the processor and memory are further configured to provide (1) a menu of action items for selective entry and processing by a user thereof and (2) a command template through which a user may execute a plurality of entered action items all together without further operator action.

46. The rental vehicle transaction system of claim 36 wherein the processor and memory are further configured to provide a plurality of graphical user interface (GUI) screens to a computer in communication with the computer system over the Internet through a stateless connection.

47. An Internet enabled automatic rental vehicle transaction system for managing a rental vehicle reservation for a replacement vehicle corresponding to a disabled vehicle, the system comprising:

a processor; and

memory;

wherein the processor and memory are configured to;

provide a plurality of graphical user interface (GUI) screens for display over the Internet;

accept input over the Internet through the provided GUI screens, the accepted input comprising a placement by a purchaser of an order for the rental vehicle reservation with a rental vehicle service provider;

create a reservation transaction corresponding to the order in response to the accepted input;

open a rental contract for the reservation transaction, the rental contract having a rental duration;

receive vehicle repair data related to the disabled vehicle into a computer program; and

automatically compute with the computer program a duration-related parameter for the rental vehicle reservation based at least in part on the received vehicle repair data; and

modify the rental contract by automatically extending the rental duration in response to the automatically computed duration-related parameter.

48. The rental vehicle transaction system of claim 47 wherein the rental contract has an initial authorized rental duration, wherein the disabled vehicle is undergoing a repair at a repair facility, wherein the received vehicle repair data comprises data that is indicative of an expected duration for the repair, and wherein the processor and memory are further configured to automatically extend the rental duration to coincide with the expected repair duration without requiring human intervention by the purchaser for approval thereof if the expected repair duration falls after the initial authorized term.

49. The rental vehicle transaction system of claim 48 wherein the received vehicle repair data comprises an estimate as to a total number of days that the repair is expected to take.

50. The rental vehicle transaction system of claim 48 wherein the received vehicle repair data comprises an estimate as to a total number of labor hours that the repair is expected to require, and wherein the processor and memory are further configured to convert the labor hours estimate into a total number of days that the repair is expected to take.

51. The rental vehicle transaction system of claim 48 wherein the processor and memory are comprise:

an Internet web portal configured to provide the plurality of GUI screens for display over the Internet; and

a mainframe in communication with the Internet web portal, wherein the mainframe is configured to execute the computer program and perform the reservation transaction creating operation, and the rental contract modifying operation.

52. The rental vehicle transaction system of claim 51 wherein the mainframe comprises a plurality of linked mainframes.

53. The rental vehicle transaction system of claim 47 wherein the disabled vehicle is undergoing a repair at a repair facility, wherein the processor and memory are further configured to receive the vehicle repair data from the repair facility, the received vehicle repair data comprising a status update for the repair, and wherein the processor and memory are further configured automatically extend the rental duration based on the received status update without requiring human intervention by the purchaser for approval thereof if the repair facility qualifies as a pre-selected repair facility.

54. The rental vehicle transaction system of claim 53 wherein the status update comprises an estimated completion date for the repair, and wherein the processor and memory are further configured to automatically extend the rental duration to coincide with the estimated completion date.

55. The rental vehicle transaction system of claim 53 wherein the processor and memory comprise:

an Internet web portal configured to provide the plurality of GUI screens for display over the Internet; and

a mainframe in communication with the Internet web portal, wherein the mainframe is configured to execute the computer program and perform the reservation transaction creating operation, and the rental contract modifying operation.

56. The rental vehicle transaction system of claim 55 further comprising a computer on which the GUI screens are displayed, the computer being in communication with the Internet web portal via the Internet.

57. The rental vehicle transaction system of claim 55 wherein the mainframe comprises a plurality of linked mainframes.

58. The rental vehicle transaction system of claim 55 wherein the processor and memory further comprise a plurality of branch office computer interfaces located in a plurality of branch offices of the rental vehicle service provider where a plurality of rental vehicles are available for rent, the branch office computer interfaces being in communication with the mainframe and being configured to interact with the mainframe to open the rental contract for a driver.

59. The rental vehicle transaction system of claim 47 wherein at least one of the GUI screens is configured to permit a placement by the purchaser of an order for the rental vehicle reservation with any of a plurality of competitive rental vehicle service providers.

60. The rental vehicle transaction system of claim 47 wherein the processor and memory comprise:

an Internet web portal configured to provide the plurality of GUI screens for display over the Internet; and

a mainframe in communication with the Internet web portal, wherein the mainframe is configured to execute the computer program and perform the reservation transaction creating operation, and the rental contract modifying operation.

61. The rental vehicle transaction system of claim 60 further comprising a computer on which the GUI screens are displayed, the computer being in communication with the Internet web portal via the Internet.

62. The rental vehicle transaction system of claim 60 wherein the mainframe comprises a plurality of linked mainframes.

63. The rental vehicle transaction system of claim 60 wherein the processor and memory further comprise plurality of branch office computer interfaces located in a plurality of branch offices of the rental vehicle service provider where a plurality of rental vehicles are available for rent, the branch office computer interfaces being in communication with the mainframe and being configured to interact with the mainframe to open the rental contract for a driver.

64. The rental vehicle transaction system of claim 47 wherein rental contract is for a replacement rental vehicle driven by a third party and paid for by the purchaser.