System, method, and computer program for dynamically altering a rating based on network conditions

• US 8,380,593 B1
• Filed: 01/05/2009
• Issued: 02/19/2013
• Est. Priority Date: 01/05/2009
• Status: Active Grant

• Current Assignee: Amdocs Development Limited (Amdocs Ltd.), Amdocs Software Systems Limited (Amdocs Ltd.)
• Original Assignee: Amdocs Software Systems Limited (Amdocs Ltd.)
• Inventors: Patro, Debabrata, Domb, Menachem
• Primary Examiner(s): OBEID, FAHD A
• Application Number:
  US12/348,600
• Time in Patent Office: 1,506 Days
• Field of Search: None
• US Class Current: 705/34
• CPC Class Codes: H04L 12/1489 dependent on congestion
• CPC Class Codes: H04L 43/08 Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters
• CPC Class Codes: H04M 15/43 Billing software details
• CPC Class Codes: H04M 15/80 Rating or billing plans; Tariff determination aspects
• CPC Class Codes: H04M 15/8044 Least cost routing
• CPC Class Codes: H04M 15/8055 Selecting cheaper transport technology for a given service
• CPC Class Codes: H04M 15/8061 Selecting least cost route depending on origin or type of service

Abstract

A system, method, and computer program product are provided for dynamically altering a rating based on network conditions. In operation, at least one aspect of a condition of a network is identified. Furthermore, a rating in association with an event is dynamically altered, based on the at least one aspect of the condition of the network.

Claims

1. A computer program embodied on a non-transitory computer readable medium, comprising:

computer code for identifying a first rate associated with an event agreed upon by a user and a service provider;

computer code for identifying a request for the event from the user;

computer code for identifying at least one aspect of a condition of a network in response to the request for the event, the identification of the at least one aspect of the condition of the network occurring before the event occurs and including determining a portion of the network associated with the event, wherein the at least one aspect of the condition of the network that is identified before the event occurs includes a load on the network;

computer code for comparing the load on the network to a threshold indicating a low amount of use;

computer code for determining a second rate associated with the event in response to the comparison indicating that the load on the network is below the threshold indicating the low amount of use, wherein the second rate is less than the first rate associated with the event and agreed upon by the user and the service provider;

computer code for identifying each of a user preference of the user, a type of the event, and a difference between the first rate and the second rate associated with the event;

computer code for determining that a notification is to be sent to the user that requested the event, the notification regarding the second rate associated with the event, wherein it is determined that the notification is to be sent to the user that requested the event based on the user preference of the user, the type of the event, and the difference between the first rate and the second rate associated with the event;

computer code for sending the notification to the user that requested the event, wherein the notification sent to the user indicates;

the second rate associated with the event that is lower than the first rate associated with the event,

a limited time period for which the second rate that is lower than the first rate is effective, and

a current rate discount available for a second type of event different than the type of the event requested by the user; and

computer code for rating the event at the second rate associated with the event in place of the first rate associated with the event and agreed upon by the user and the service provider in response to the comparison indicating that the load on the network is below the threshold indicating the low amount of use.

2. The computer program of claim 1, wherein the event includes a voice call.

3. The computer program of claim 1, wherein the event includes a data transmission.

4. The computer program of claim 1, wherein the notification provides the user with at least one option with respect to the event.

8. The computer program of claim 1, wherein the computer program is operable such that if the at least one aspect of the condition of the network includes a high load on the network, the user is offered an opportunity to receive a deferred download in response to the request for the event in exchange for a discounted rate.

9. The computer program of claim 8, wherein the computer program is operable such that if the user accepts the offer, the deferred download is scheduled at a particular time and a rating is dynamically established for the deferred download.

10. The computer program of claim 1, wherein online charging components of a real-time service delivery system detect information about the load on the network, and use the detected information to determine when the load on the network is below the threshold indicating the low amount of use.

11. The computer program of claim 10, wherein the detected information about the load on the network is used to determine when network usage is outside of a typical range of usage and whether the network usage is disabled at a geographical location.

12. The computer program of claim 1, wherein usage trends developed in addition to data indicating whether network use is increasing or decreasing are utilized in sending the notification to the user.

13. The computer program of claim 1, wherein the event request includes a voice call, and the notification is sent to a device used to initiate the call.

14. The computer program of claim 1, wherein the notification includes an automated voice notification.

15. The computer program of claim 1, wherein the notification includes a voice prompt for a response by the user.

16. The computer program of claim 1, further comprising determining a geographical location where the network is damaged or disabled, based on the at least one aspect of the condition of the network.

17. The computer program of claim 1, wherein the event is a download, and the notification is sent to a device where the request for the event was initiated.

18. The computer program of claim 1, wherein the limited time period is a period of minutes, such that the notification indicates that the second rate associated with the event is available for the period of minutes, and at least one additional event of the type of the requested event is requested by the user during the period of minutes and rated at the second rate.

5. A method, comprising:

identifying a first rate associated with an event agreed upon by a user and a service provider;

identifying a request for the event from the user;

identifying, utilizing at least one processor, at least one aspect of a condition of a network in response to the request for the event, the identification of the at least one aspect of the condition of the network occurring before the event occurs and including determining a portion of the network associated with the event, wherein the at least one aspect of the condition of the network that is identified before the event occurs includes a load on the network;

comparing, utilizing the at least one processor, the load on the network to a threshold indicating a low amount of use;

determining, utilizing the at least one processor, a second rate associated with the event in response to the comparison indicating that the load on the network is below the threshold indicating the low amount of use, wherein the second rate is less than the first rate associated with the event and agreed upon by the user and the service provider;

identifying each of a user preference of the user, a type of the event, and a difference between the first rate and the second rate associated with the event;

determining, utilizing the least one processor, that a notification is to be sent to the user that requested the event, the notification regarding the second rate associated with the event, wherein it is determined that the notification is to be sent to the user that requested the event based on the user preference of the user, the type of the event, and the difference between the first rate and the second rate associated with the event;

sending the notification to the user that requested the event, utilizing the least one processor, wherein the notification sent to the user indicates;

the second rate associated with the event that is lower than the first rate associated with the event,

a limited time period for which the second rate that is lower than the first rate is effective, and

a current rate discount available for a second type of event different than the type of the event requested by the user; and

rating the event at the second rate associated with the event in place of the first rate associated with the event and agreed upon by the user and the service provider in response to the comparison indicating that the load on the network is below the threshold indicating the low amount of use.

6. An apparatus, comprising:

a processor for;

identifying a first rate associated with an event agreed upon by a user and a service provider,

identifying a request for the event from the user,

identifying at least one aspect of a condition of a network in response to the request for the event, the identification of the at least one aspect of the condition of the network occurring before the event occurs and including determining a portion of the network associated with the event, wherein the at least one aspect of the condition of the network that is identified before the event occurs includes a load on the network, comparing the load on the network to a threshold indicating a low amount of use, determining a second rate associated with the event in response to the comparison indicating that the load on the network is below the threshold indicating the low amount of use, wherein the second rate is less than the first rate associated with the event and agreed upon by the user and the service provider,

identifying each of a user preference of the user, a type of the event, and a difference between the first rate and the second rate associated with the event,

determining that a notification is to be sent to the user that requested the event, the notification regarding the second rate associated with the event, wherein it is determined that the notification is to be sent to the user that requested the event based on the user preference of the user, the type of the event, and the difference between the first rate and the second rate associated with the event,

sending the notification to the user that requested the event, wherein the notification sent to the user indicates;

the second rate associated with the event that is lower than the first rate associated with the event,

a limited time period for which the second rate that is lower than the first rate is effective, and

a current rate discount available for a second type of event different than the type of the event requested by the user, and

rating the event at the second rate associated with the event in place of the first rate associated with the event and agreed upon by the user and the service provider in response to the comparison indicating that the load on the network is below the threshold indicating the low amount of use.

7. The apparatus of claim 6, wherein the processor remains in communication with memory via a bus.