Generating context aware data and conversation's mood level to determine the best method of communication

• US 8,380,794 B2
• Filed: 01/09/2009
• Issued: 02/19/2013
• Est. Priority Date: 01/09/2009
• Status: Active Grant

• Current Assignee: Maplebear Inc.
• Original Assignee: International Business Machines Corporation
• Inventors: Chakra, Al, O'Doherty, Simon P., Davies, Stephen A., Arthurs, Brendan
• Primary Examiner(s): Tiv, Backhean
• Application Number:
  US12/351,531
• Publication Number:
  US 20100179992A1
• Time in Patent Office: 1,502 Days
• Field of Search: 709204-206, 709224-227
• US Class Current: 709/206
• CPC Class Codes: G06F 40/30 Semantic analysis
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]

Abstract

A method, system and computer-usable medium are disclosed for providing information related to a user address as used in a communication session. A tag processing module is implemented for processing tags related to a user. A first user selects a second user to receive a message to initiate a communication session. The message recipient'"'"'s tags, along with their preferred communication method(s) are displayed within the message sender'"'"'s messaging client. The message sender then composes and sends a message to the message recipient, using the message recipient'"'"'s preferred method of communication. The message is received by the message recipient and the message sender'"'"'s tags are displayed within the message recipient'"'"'s messaging client. If the message recipient decides to respond to the message, then a communication session is conducted. Once the communications session is ended, a linguistic analysis of the communication session is performed by the tag processing module. The message sender'"'"'s tags are then updated.

Claims

1. A computer-implementable method for providing information related to a user address, comprising:

selecting, by a message sender, a message recipient for a message;

retrieving, for display on a client of the message sender, first previously-stored information associated with a user address of the message recipient, the first previously-stored information comprising;

at least one tag;

for each of the at least one retrieved tag, a preferred communication method; and

any associated auto-message;

creating the message, by the message sender;

transmitting the message to the message recipient; and

responsive to receiving the transmitted message at the message recipient, performing;

retrieving, for display on a client of the message recipient, second previously-stored information associated with a user address of the message sender, the second previously-stored information comprising;

at least one tag;

for each of the at least one retrieved tag, a historical amount of communication time; and

for each of the at least one retrieved tag, a historical tone of communication, wherein the historical tone of communication, for each of the at least one tag in the second previously-stored information, is associated with communications of the message sender in a plurality of messages with which the tag is associated and is determined by performing linguistic analysis on the plurality of messages with which the tag is associated.

2. The method of claim 1, wherein:

at least one of the at least one tag in the first previously-stored information matches a first tag associated with a subject of the message; and

the transmitting uses the preferred communication method for the matching tag.

3. The method of claim 1, wherein:

at least one of the at least one tag in the second previously-stored information matches a first tag associated with a subject of the message; and

the historical amount of communication time for the matching tag is an average amount of time the message sender communicates on subjects with which the matching tag is associated.

4. The method of claim 3, wherein the historical average amount of time is calculated by computing an average time spent by the message sender on messages tagged with the matching tag.

5. A system comprising:

a processor;

a data bus coupled to the processor; and

a computer-usable medium embodying computer program code, the computer-usable medium being coupled to the data bus, the computer program code comprising instructions executable by the processor and configured for;

selecting, by a message sender, a message recipient for a message;

retrieving, for display on a client of the message sender, first previously-stored information associated with a user address of the message recipient, the first previously-stored information comprising;

at least one tag;

for each of the at least one retrieved tag, a preferred communication method; and

any associated auto-message;

creating the message, by the message sender;

transmitting the message to the message recipient; and

responsive to receiving the transmitted message at the message recipient, performing;

retrieving, for display on a client of the message recipient, second previously-stored information associated with a user address of the message sender, the second previously-stored information comprising;

at least one tag;

for each of the at least one retrieved tag, a historical amount of communication time; and

for each of the at least one retrieved tag, a historical tone of communication, wherein the historical tone of communication, for each of the at least one tag in the second previously-stored information, is associated with communications of the message sender in a plurality of messages with which the tag is associated and is determined by performing linguistic analysis on the plurality of messages with which the tag is associated.

6. The system of claim 5, wherein:

at least one of the at least one tag in the first previously-stored information matches a first tag associated with a subject of the message; and

the transmitting uses the preferred communication method for the matching tag.

7. The system of claim 5, wherein:

at least one of the at least one tag in the second previously-stored information matches a first tag associated with a subject of the message; and

the historical amount of communication time for the matching tag is an average amount of time the message sender communicates on subjects with which the matching tag is associated.

8. The system of claim 7, wherein the historical average amount of time is calculated by computing an average time spent by the message sender on messages tagged with the matching tag.

9. A non-transitory computer-usable medium embodying computer program code, the computer program code comprising computer executable instructions configured for:

selecting, by a message sender, a message recipient for a message;

retrieving, for display on a client of the message sender, first previously-stored information associated with a user address of the message recipient, the first previously-stored information comprising;

at least one tag;

for each of the at least one retrieved tag, a preferred communication method; and

any associated auto-message;

creating the message, by the message sender;

transmitting the message to the message recipient; and

responsive to receiving the transmitted message at the message recipient, performing;

retrieving, for display on a client of the message recipient, second previously-stored information associated with a user address of the message sender, the second previously-stored information comprising;

at least one tag;

for each of the at least one retrieved tag, a historical amount of communication time; and

for each of the at least one retrieved tag, a historical tone of communication, wherein the historical tone of communication, for each of the at least one tag in the second previously-stored information, is associated with communications of the message sender in a plurality of messages with which the tag is associated and is determined by performing linguistic analysis on the plurality of messages with which the tag is associated.

10. The non-transitory computer usable medium of claim 9, wherein:

at least one of the at least one tag in the first previously-stored information matches a first tag associated with a subject of the message; and

the transmitting uses the preferred communication method for the matching tag.

11. The non-transitory computer usable medium of claim 9, wherein:

at least one of the at least one tag in the second previously-stored information matches a first tag associated with a subject of the message; and

the historical amount of communication time for the matching tag is an average amount of time the message sender communicates on subjects with which the matching tag is associated.

12. The non-transitory computer usable medium of claim 11, wherein the historical average amount of time is calculated by computing an average time spent by the message sender on messages tagged with the matching tag.

13. The non-transitory computer usable medium of claim 9, wherein the computer executable instructions are deployable to the client of the message sender and the client of the message recipient from a server at a remote location.

14. The non-transitory computer usable medium of claim 9, wherein the computer executable instructions are provided by a service provider to a customer at the message sender and a customer at the message recipient on an on-demand basis.