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Integrated call handler and email systems and methods

  • US 8,385,518 B1
  • Filed: 01/09/2007
  • Issued: 02/26/2013
  • Est. Priority Date: 08/06/2004
  • Status: Active Grant
First Claim
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1. An information processing system comprising:

  • a network interface operable to receive and transmit packetized information over a computer network;

    a telephonic interface for audio communication between at least one call handler and at least one caller over a telephone network;

    a call handler interface operable to generate at least one outgoing message, wherein said call handler interface is operable to send said at least one outgoing message to said at least one caller, and wherein said at least one outgoing message comprises a unique identifying component, the unique identifying component further comprising a unique string of alphanumeric characters representing a date on which the outgoing message was first generated concatenated with a sequential serial number;

    a storage unit configured to store information related to said at least one caller; and

    a processing module communicatively coupled to said storage unit, said call handler interface, and said network interface, wherein said processing module is operable to correlate at least one incoming message received over said computer network to information related to said at least one caller and present, to said at least one call handler, said at least one incoming message correlated with said information related to said at least one caller.

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