Method and apparatus for coordinating internet multi-media content with telephone and audio communications

• US 8,386,567 B2
• Filed: 05/20/2010
• Issued: 02/26/2013
• Est. Priority Date: 05/07/1996
• Status: Expired due to Fees

• Current Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Original Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Inventors: Roberts, Pasha, Bhathena, Firdaus, Honor, Francis A.
• Primary Examiner(s): DONAGHUE, LARRY D
• Application Number:
  US12/784,236
• Publication Number:
  US 20100296509A1
• Time in Patent Office: 1,013 Days
• Field of Search: 709217-219, 709204-205, 709/208, 709/203, 379308-309, 3792651-2661
• US Class Current: 709/205
• CPC Class Codes: G06F 9/44526 Plug-ins; Add-ons
• CPC Class Codes: H04L 12/6418 Hybrid transport
• CPC Class Codes: H04L 2012/6429 Terminal adapters
• CPC Class Codes: H04L 2012/6472 Internet
• CPC Class Codes: H04L 2012/6475 N-ISDN, Public Switched Telephone Network [PSTN]
• CPC Class Codes: H04L 63/02 for separating internal from external traffic, e.g. firewalls
• CPC Class Codes: H04L 63/029 Firewall traversal, e.g. tunnelling or, creating pinholes
• CPC Class Codes: H04L 63/08 for authentication of entities cryptographic mechanisms or cryptographic arrangements for entity authentication H04L9/32
• CPC Class Codes: H04L 65/1083 In-session procedures
• CPC Class Codes: H04L 65/1101 Session protocols
• CPC Class Codes: H04L 65/401 wherein the services involve a main real-time session and one or more additional parallel real-time or time sensitive sessions, e.g. white board sharing or spawning of a subconference
• CPC Class Codes: H04L 9/40 Network security protocols
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing
• CPC Class Codes: H04M 3/5191 interacting with the Internet
• CPC Class Codes: H04M 3/523 with call distribution or queueing
• CPC Class Codes: H04M 3/56 Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities video conference systems H04N7/15
• CPC Class Codes: H04M 7/0027 Collaboration services where a computer is used for data transfer and the telephone is used for telephonic communication
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42

Abstract

Internet content is coordinated with audio communications, such that two or more parties can view the same media content on the Internet while simultaneously communicating over a traditional telephony network or via voice over network. A user computer displays shared content that corresponds to a second computer'"'"'s display, such that both parties view the same content on their browsers. Either of the parties is allowed to update the visual content of their browsers. Updates in the visual content are transmitted to the other parties so that all parties view the same, shared content. The shared content can include web pages, forms, applications, images, conferences, and files among other information.

Claims

1. A method comprising:

transmitting, by a server, to a user computer, a selectively generated application configured to establish a first communications link between the user computer and the server and to interface with a second communications link established between the server and a second computer;

wherein the selectively generated application comprises a subset of functionalities that are required for the user computer to visually and bi-directionally communicate with the second computer, and to display and modify data shared between the user computer and the second computer using a user computer view;

in response to receiving a first trigger indicating that the user computer needs additional functionality to visually communicate with the second computer, dynamically generating and transmitting to the user computer a first extension to the selectively generated application to enable the additional functionality between the user computer and the second computer;

in response to receiving a second trigger indicating that the user computer needs to audibly communicate with the second computer, dynamically generating and transmitting to the user computer a second extension to the selectively generated application to enable audio communications between the user computer and the second computer;

wherein the method is performed by one or more processors.

2. The method of claim 1, wherein the first communications link is further established by providing to the user computer a web page including a selectable object for requesting a telephone call.

3. The method of claim 1, wherein the second extension enables the user computer to communicate with the second computer using voice-over-network (VON) technology.

4. The method of claim 1, wherein the second trigger is generated and transmitted by the second computer;

and wherein the first extension and the second extension are dynamically generated according to attributes of the user computer.

5. The method of claim 1, further comprising receiving modified shared data from the second computer to be used by the user computer to alter the user computer view;

transmitting the modified shared data to the user computer.

6. An apparatus comprising:

one or more processors;

a memory, encoded with one or more sequences of instructions, which when executed cause the one or more processors to perform;

transmitting, by a server, to a user computer, a selectively generated application configured to establish a first communications link between the user computer and the server and to interface with a second communications link established between the server and a second computer;

wherein the selectively generated application comprises a subset of functionalities that are required for the user computer to visually and bi-directionally communicate with the second computer, and to display and modify data shared between the user computer and the second computer using a user computer view;

in response to receiving a first trigger indicating that the user computer needs additional functionality to visually communicate with the second computer, dynamically generating and transmitting to the user computer a first extension to the selectively generated application to enable the additional functionality between the user computer and the second computer;

in response to receiving a second trigger indicating that the user computer needs to audibly communicate with the second computer, dynamically generating and transmitting to the user computer a second extension to the selectively generated application to enable audio communications between the user computer and the second computer.

7. The apparatus of claim 6, wherein the memory further comprises instructions which when executed cause establishing the first communications link between the server and the user computer by providing to the user computer a web page including a selectable object for requesting a telephone call.

8. The apparatus of claim 6, wherein the memory further comprises instructions which when executed cause the second extension enabling the user computer to communicate with the second computer using voice-over-network (VON) technology.

9. The apparatus of claim 6, wherein the memory further comprises instructions which when executed cause the second trigger to be generated and transmitted by the second computer;

wherein the first extension and the second extension are dynamically generated according to attributes of the user computer.

10. The apparatus of claim 6, wherein the one or more sequences of instructions, when executed by the one or more processors, cause the one or more processors to further perform receiving modified shared data from the second computer to be used by the user computer to alter the user computer view;

transmitting the modified shared data to the user computer.

11. A method comprising:

receiving, at a user computer, from a server, a selectively generated application configured to establish a first communications link between the user computer and the server and to interface with a second communications link established between the server and a second computer;

wherein the selectively generated application comprises a subset of functionalities that are required for the user computer to visually and bi-directionally communicate with the second computer, and to display and modify data shared between the user computer and the second computer using a user computer view;

in response to sending a first trigger indicating that the user computer needs additional functionality to visually communicate with the second computer, receiving, at the user computer, a dynamically generated first extension to the selectively generated application to enable the additional functionality between the user computer and the second computer;

in response to sending a second trigger indicating that the user computer needs to audibly communicate with the second computer, receiving, at the user computer, a dynamically generated second extension to the selectively generated application to enable audio communications between the user computer and the second computer;

wherein the method is performed by one or more processors.

12. A method according to claim 11, wherein the first communications link between the server and the user computer is further established by providing to the user computer a web page including a selectable object for requesting a telephone call.

13. A method according to claim 11, wherein the second extension enables the user computer to communicate with the second computer using voice-over-network (VON) technology.

14. A method according to claim 11, wherein the second trigger is generated and transmitted by the second computer;

and wherein the first extension and the second extension are dynamically generated according to attributes of the user computer.

15. A method according to claim 11, further comprising:

receiving modified shared data from the second computer to be used by the user computer to alter the user computer view.

16. An apparatus comprising:

one or more processors;

a memory, encoded with one or more sequences of instructions, which when executed on the one or more processors, cause the one or more processors to perform;

receiving, at a user computer, from a server, a selectively generated application configured to establish a first communications link between the user computer and the server and to interface with a second communications link established between the server and a second computer;

wherein the selectively generated application comprises a subset of functionalities that are required for the user computer to visually and bi-directionally communicate with the second computer, and to display and modify data shared between the user computer and the second computer using a user computer view;

in response to sending a first trigger indicating that the user computer needs additional functionality to visually communicate with the second computer, receiving, at the user computer, a dynamically generated first extension to the selectively generated application to enable the additional functionality between the user computer and the second computer;

in response to sending a second trigger indicating that the user computer needs to audibly communicate with the second computer, receiving, at the user computer, a dynamically generated second extension to the selectively generated application to enable audio communications between the user computer and the second computer.

17. The apparatus of claim 16, wherein the memory further comprises instructions which when executed cause establishing the first communications link between the server and the user computer by providing to the user computer a web page including a selectable object for requesting a telephone call.

18. The apparatus of claim 16, wherein the memory further comprises instructions which when executed cause the second extension enabling the user computer to communicate with the second computer using voice-over-network (VON) technology.

19. The apparatus of claim 16, wherein the memory further comprises instructions which when executed cause the second trigger to be generated and transmitted by the second computer;

and wherein the first extension and the second extension are dynamically generated according to attributes of the user computer.

20. The apparatus of claim 16, wherein the one or more sequences of instructions, when executed by the one or more processors, cause the one or more processors to further perform receiving modified shared data from the second computer to be used by the user computer to alter the user computer view.