Method and system for message pacing

• US 8,386,578 B2
• Filed: 08/01/2012
• Issued: 02/26/2013
• Est. Priority Date: 07/24/2000
• Status: Expired due to Fees

• Current Assignee: Ip Ot Sub Ulc
• Original Assignee: Open TEXT SA (Open Text Corporation)
• Inventors: Reistad, Brian
• Primary Examiner(s): JEAN, FRANTZ B
• Application Number:
  US13/564,532
• Publication Number:
  US 20120297001A1
• Time in Patent Office: 209 Days
• Field of Search: 709/206, 709/207, 709/203, 709/223, 379/88.22, 455/412.1, 455/414.1
• US Class Current: 709/206
• CPC Class Codes: G06F 3/04847 Interaction techniques to control parameter settings, e.g. interaction with sliders or dials
• CPC Class Codes: G06Q 10/06316 Sequencing of tasks or work
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0201 Market modelling; Market analysis; Collecting market data
• CPC Class Codes: G06Q 30/0235 constrained by time limit or expiration date
• CPC Class Codes: G06Q 30/0239 Online discounts or incentives
• CPC Class Codes: G06Q 30/0241 Advertisements
• CPC Class Codes: G06Q 30/0255 based on user history
• CPC Class Codes: G06Q 30/0271 Personalized advertisement
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 51/42 Mailbox-related aspects, e.g. synchronisation of mailboxes
• CPC Class Codes: H04L 51/52 for supporting social networking services

Abstract

A system for managing message volume and timing, which permits first and second messages to be spaced apart over time, with the pacing controlled in part by a characteristic of the second message. The system receives a first message and sends the first message to an intended recipient. When the system receives a second message for the recipient, the system determines a separation based on a pacing algorithm and send the second message to the recipient according to the separation.

Claims

1. A method for managing messages comprising the steps of:

receiving, at a pacing system comprising a processor and a data storage system having a set of computer instructions executable by the processor, a first message from a first message source via a first communication path, wherein the first message includes a first characteristic;

sending the first message to a recipient on a first channel based on information stored in the data storage system;

receiving, by the pacing system, a second message from a second message source via a second communication path, wherein the second message includes a second characteristic, wherein the second message is received after the first message is sent;

determining according to a pacing algorithm, by the pacing system, a separation between the first message and the second message, the pacing algorithm considering the second characteristic of the second message; and

forwarding the second message to the recipient over a second channel.

2. The method of claim 1, wherein the method further comprises determining that the second message should be sent before an expiration date of the second message;

and

sending the second message sooner than what would be provided for by the pacing algorithm, but the second message is not sent immediately.

3. The method of claim 1, further comprising the step of monitoring the pacing of the first message and the second message and notifying the first message source or the second message source if the first message or the second message is not sent within a specified time period.

4. The method of claim 1, wherein the second channel is the same as the first channel.

5. The method of claim 1, wherein the pacing system sorts two or messages to determine the first message or the second message.

6. The method of claim 1, wherein the first message and the second message comprise an address for the intended recipient when the first message and the second message are received by the pacing system.

7. The method of claim 1, further comprising immediately sending the first message.

8. The method of claim 1, wherein the first message and the second message are e-mail messages.

9. A system for managing messages comprising:

one or more e-mail servers;

a pacing system coupled to the one or more e-mail servers, the pacing system comprising a processor and a data storage system having a set of computer instructions executable by the processor to;

receive a first e-mail including intended for a recipient from a first e-mail server of the one or more e-mail servers, the first e-mail including a first characteristic;

send the first message to a recipient on a first channel based on information stored in the data storage system;

receive a second message from a second message source via a second communication path, wherein the second message includes a second characteristic, wherein the second message is received after the first message is sent;

determine according to a pacing algorithm, by the pacing system, a separation between the first message and the second message, the pacing algorithm considering the second characteristic of the second message; and

send the second message to the recipient over a second channel.

10. The system of claim 9, wherein the second e-mail includes an expiration date and wherein the pacing system is further operable to:

determine that the second message should be sent before the expiration date of the second message; and

send the second message sooner than what would be provided for by the pacing algorithm, but not immediately.

11. The system of claim 9, wherein the pacing system is further operable to create a combined e-mail by combining two or more different e-mails intended for the recipient into a single e-mail.

12. The system of claim 11, wherein the pacing system is further operable to apply a template to determine how to format the combined e-mail.

13. The system of claim 9, wherein the first message and the second message are sent to an identical e-mail address.

14. A computer program product comprising a non-transitory computer readable medium storing computer executable instructions, the computer executable instructions comprising instructions executable by a processor to:

receive a first e-mail including intended for a recipient from a first e-mail server of the one or more e-mail servers, the first e-mail including a first characteristic;

send the first message to a recipient on a first channel based on information stored in the data storage system;

receive a second message from a second message source via a second communication path, wherein the second message includes a second characteristic, wherein the second message is received after the first message is sent;

determine according to a pacing algorithm, by the pacing system, a separation between the first message and the second message, the pacing algorithm considering the second characteristic of the second message; and

send the second message to the recipient over a second channel.

15. The computer program product of claim 14, wherein the second e-mail includes an expiration date and wherein the computer executable instructions are further executable to:

determine that the second e-mail should be sent before the expiration date of the second email; and

send the second email sooner than what would be provided for by the pacing algorithm, but not immediately.

16. The computer program product of claim 14, wherein the computer executable instructions are further executable to create a combined e-mail by combining two or more e-mails intended for the recipient into a single e-mail.

17. The computer program product of claim 16, wherein the computer executable instructions are further executable to apply a template to determine how to format the combined e-mail.

18. The computer program product of claim 14, wherein the first e-mail and the second e-mail are sent to an identical e-mail address.

19. The computer program product of claim 14, wherein the first channel and the second channel are the same.