Voice over IP method for developing interactive voice response system
First Claim
Patent Images
1. A personal interactive voice response (IVR) service node, comprising:
- data defining a plurality of personal IVR service node prompts;
data defining at least one action associated with each respective prompt;
a memory to store the plurality of prompts and the at least one action associated with each respective prompt;
a processing device to decode a received input signal, the processing device configured to;
map the input signals into one of the plurality of prompts;
execute a set of computer instructions performing the action associated with a mapped prompt;
packetize information about a recent transaction in voice coded digital packets;
dispatch the recent transaction information packets to an Internet Protocol address; and
update with an IVR server to record the recent transaction.
0 Assignments
0 Petitions
Accused Products
Abstract
A personal Interactive Voice Response (IVR) system includes a plurality of IVR servers communicating personal IVR service node information in a network and a plurality of personal IVR service node clients coupled to the plurality of IVR servers communicating the personal IVR service node information. The plurality of personal IVR service node clients have a client-server relationship with the plurality of IVR servers. The personal IVR system further includes facilities for managing transmission of the personal IVR service node information using a Voice over Internet Protocol (VoIP) technology.
-
Citations
6 Claims
-
1. A personal interactive voice response (IVR) service node, comprising:
-
data defining a plurality of personal IVR service node prompts; data defining at least one action associated with each respective prompt; a memory to store the plurality of prompts and the at least one action associated with each respective prompt; a processing device to decode a received input signal, the processing device configured to; map the input signals into one of the plurality of prompts; execute a set of computer instructions performing the action associated with a mapped prompt; packetize information about a recent transaction in voice coded digital packets; dispatch the recent transaction information packets to an Internet Protocol address; and update with an IVR server to record the recent transaction. - View Dependent Claims (2, 3, 4, 5, 6)
-
Specification