Outbound call correction for non-telematic mobile directory number dialed by telematic operator

• US 8,391,849 B2
• Filed: 03/01/2010
• Issued: 03/05/2013
• Est. Priority Date: 03/01/2010
• Status: Active Grant

• Current Assignee: General Motors LLC (General Motors Company)
• Original Assignee: General Motors LLC (General Motors Company)
• Inventors: Zoeckler, Dennis L., Moll, Richard J.
• Primary Examiner(s): Hu, Jinsong
• Assistant Examiner(s): Shen, Qun
• Application Number:
  US12/715,137
• Publication Number:
  US 20110212713A1
• Time in Patent Office: 1,100 Days
• Field of Search: 455/412.1, 455/412.2, 455/414.1, 455/423, 340/870.11, 701/24, 701/537, 701/540
• US Class Current: 455/415
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00

Abstract

The described principles provide a method and system for enabling a telematic operator to determine that an outbound call has been placed to a non-telematic mobile directory number by the telematic operator in error. In one aspect, the invention allows the telematic operator to create an identification of all non-telematic MDN'"'"'s stored by the wireless carrier which the telematic operator continues to believe are active and are associated with a pending transaction. Improved synchronization of records between the wireless carrier and telematic operator is provided to minimize incidents involving transactional differences between MDN values stored by the wireless carrier and telematic operator when an assigned MDN is processed in error between the two entities. The use of unique modem telephone numbers by the telematic operator allows identification of the affected MDN (by the telematic operator) while providing the customer data privacy needed for the wireless carrier.

Claims

1. A computer-implemented method of identifying an inconsistency between records of a call center and records of a wireless provider, comprising:

identifying, by call center equipment, a telematics unit to which a call is to be placed;

identifying, by the call center equipment, a first Mobile Directory Number (MDN) associated with the telematics unit;

dialing, by the call center equipment, the first MDN via a first modem, wherein the dialed call is directed from the first modem through wireless provider equipment;

transmitting, by the call center equipment, a Mobile Identification Number (MIN) and an Electronic Serial Number (ESN) associated with the MDN according to the call center'"'"'s records to the wireless provider equipment;

receiving, by the call center equipment, from the wireless provider equipment an indication that the first MDN is associated with a different ESN than the ESN associated with the first MDN in the call center'"'"'s records, wherein the receiving further comprises;

receiving a list of prior ESNs associated with the first MDN according to the wireless provider'"'"'s records; and

in response to receiving the identification of the list of prior ESNs, converting, by the call center equipment, each of the prior ESNs of the list of prior ESNs to corresponding MDNs, Station Identifiers (STIDs), and VIN values.

2. The method according to claim 1, wherein the first modem is one of a plurality of modems in a modem bank.

3. The method according to claim 1, further comprising:

disassociating, by the call center equipment, the first MDN from the telematics unit and associating a second MDN with the telematics unit.

4. The method according to claim 1, further comprising:

identifying, by the call center equipment, based on the corresponding MDNs, Station Identifications (STIDs), and Vehicle Identification Number (VIN) values, one or more telematics devices that have been assigned new respective MDNs.

5. The method according to claim 4, further comprising:

correcting, by the call center equipment, records associated with a transaction processing system of the call center.

6. The method according to claim 5, wherein correcting records associated with the transaction processing system of the call center comprises modifying an MDN associated with the dialed call.

7. A computer-implemented method of identifying an inconsistency between records of a call center and records of a wireless provider, the method comprising:

receiving, by wireless provider equipment, a call, wherein the call includes a Mobile Directory Number (MDN) and an Electronic Serial Number (ESN) associated with the MDN;

determining, by the wireless provider equipment, that the MDN and ESN are not associated in records of the wireless provider;

determining, by the wireless provider equipment, that the call comes from call center equipment;

in response to determining that the MDN and ESN are not associated in records of the wireless provider and that the call comes from call center equipment, generating, by the wireless provider equipment, a listing of prior ESNs recorded with the wireless provider as being associated with the MDN; and

transmitting, by the wireless provider, the generated listing to the call center equipment;

wherein the generated listing is used by the call center equipment to convert each of the prior ESNs of the listing of prior ESNs to corresponding MDNs, Station Identifiers (STIDs), and VIN values.

8. The method according to claim 7, wherein determining that the call comes from call center equipment comprises:

determining that the call originated from a modem associated with the call center.

9. The method according to claim 8, wherein the originating modem is one of a plurality of modems in a modem bank.

10. The method according to claim 8, wherein determining that the call comes from call center equipment comprises:

recognizing a Calling Party Number (CPN) associated with the call as belonging to the modem associated with the call center.

11. A non-transitory computer-readable medium, part of wireless operator equipment, having computer-executable instructions stored thereon for identifying an inconsistency between records of a call center and records of a wireless provider, the computer-executable instructions comprising instructions for:

receiving a call, wherein the call includes a Mobile Directory Number (MDN) and an Electronic Serial Number (ESN) associated with the MDN;

determining that the MDN and ESN are not associated in records of the wireless provider;

determining that the call comes from call center equipment;

in response to determining that the MDN and ESN are not associated in records of the wireless provider and that the call comes from call center equipment, generating a listing of prior ESNs recorded with the wireless provider as being associated with the MDN; and

transmitting the generated listing to the call center equipment;

wherein the generated listing is used by the call center equipment to convert each of the prior ESNs of the listing of prior ESNs to corresponding MDNs, Station Identifiers (STIDs), and VIN values.