System and method for modeling and applying a people network representation

• US 8,392,335 B2
• Filed: 03/06/2009
• Issued: 03/05/2013
• Est. Priority Date: 08/14/2001
• Status: Expired due to Term

• Current Assignee: Versata Development Group, Inc. (ESW Capital, LLC)
• Original Assignee: Versata Development Group, Inc. (ESW Capital, LLC)
• Inventors: Waingold, Elliot
• Primary Examiner(s): Meinecke Diaz, Susanna M
• Application Number:
  US12/399,121
• Publication Number:
  US 20090198568A1
• Time in Patent Office: 1,460 Days
• Field of Search: 705/10, 705/11, 705/319, 705/7.14
• US Class Current: 705/319
• CPC Class Codes: G06F 16/9024 Graphs; Linked lists G06F16/9027 takes precedence
• CPC Class Codes: G06Q 10/063 Operations research, analysis or management
• CPC Class Codes: G06Q 10/0633 Workflow analysis
• CPC Class Codes: G06Q 10/067 Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 30/0201 Market modelling; Market analysis; Collecting market data
• CPC Class Codes: G06Q 50/01 Social networking

Abstract

A system and method for applying a people network representation to aid contact between a member of an organization and a target individual selects a contact path between the member and the target supported by analysis of the level of interaction between members of the organization based on network communications of the organization. Level of interaction is analyzed using network communications that take into account the recentness and frequency of interactions, such as email, ICQ, or phone interaction. To contact a targeted individual, for instance such as to obtain expertise in a desired area, the model of the people network allows determination of a contact path between the member and target which improves the likelihood of obtaining the target'"'"'s expertise. A contact path from a member may include a suggestion to contact the target through one or more intervening organization members.

Claims

1. A method for determining a contact path between a first individual and a target individual, the method comprising:

performing using a computer system;

storing in a memory data associated with multiple individuals;

tracking network communications of the individuals;

determining a level of interaction between the individuals based on the network communications to develop a people network;

determining a contact path between the first individual and the target individual using the level of interaction based on the network communications between the first individual, the target individual, and one or more intervening individuals based on the network communications, the contact path including one or more of the intervening individuals having at least a predetermined level of interaction with at least one of the first individual and the target individual and the contact path identifies one or more of the intervening individuals that represent a proposed path through the people network for the first individual to contact the target individual, wherein the one or more individuals of the contact path include one or more intervening individuals other than the first individual and the target individual;

providing the contact path to the first individual;

analyzing recency and frequency of communications between the individuals; and

dynamically updating the people network based on the analysis of the recency and frequency of communications between the individuals.

2. The method of claim 1 further comprising:

modeling the people network as a directed graph having plural nodes representing the individuals and plural edges representing levels of interaction between a plurality of the individuals;

wherein determining the level of interaction comprises analyzing the edges associated with the first individual and the target individual.

3. The method of claim 2 wherein each edge comprises one or more weights, each weight representing a level of interaction for one type of network communication.

4. The method of claim 3 wherein one weight represents the level of interaction for e-mail communication.

5. The method of claim 3 wherein one weight represents the level of interaction for electronic data communication.

6. The method of claim 3 wherein one weight represents the level of interaction for telephone communication.

7. The method of claim 2 further comprising:

storing one or more areas of expertise for a plurality of the individuals; and

identifying an area of expertise desired by the first individual;

wherein the contact path comprises one or more of the individuals that represent a proposed path through the people network for the first member to contact the target individual having the desired expertise, wherein the one or more individuals of the contact path include one or more individuals other than the first individual and the target individual.

8. The method of claim 7 wherein:

determining a contact path further comprises determining plural contact paths, each contact path representing a proposed path through the people network for the first individual to contact the target individual having the desired expertise.

9. The method of claim 8 further comprising graphically depicting the plural contact paths as nodes representing a plurality of the individuals and edges representing the level of interaction between the plurality of the individuals, each node and edge having an appearance that corresponds to the strength of the contact path.

10. A system for determining a people network of multiple individuals, the system comprising:

one or more processors; and

one or more non-transitory electronic data storage devices, coupled to the one or more processors, to store data associated with the individuals and to store code executable by the one or more processors to;

track network communications of the individuals;

determine a level of interaction between the individuals based on the network communications to develop a people network;

determine a contact path between the first individual and the target individual using the level of interaction between the first individual, the target individual, and one or more intervening individuals based on the network communications, the contact path including one or more of the intervening individuals having at least a predetermined level of interaction with at least one of the first individual and the target individual and the contact path identifies one or more of the intervening individuals that represent a proposed path through the people network for the first individual to contact the target individual, wherein the one or more individuals of the contact path include one or more intervening individuals other than the first individual and the target individual;

provide the contact path to the first individual;

analyze recency and frequency of communications between the individuals; and

dynamically update the people network based on the analysis of the recency and frequency of communications between the individuals.

11. The system of claim 10 further comprising a graphical user interface operable to depict a visualization of the people network of the first individual.

12. The system of claim 11 wherein the graphical user interface depicts the first individual'"'"'s people network representation as plural nodes interfaced with edges, the nodes representing members of the network and the lines representing the level of interaction between a plurality of the individuals.

13. The system of claim 11 wherein the graphical user interface depicts the first individual'"'"'s people network representation as a bullseye having the first individual at the center and a plurality of the individuals distributed in successive rings representing the level of interaction with the first individual.

14. The system of claim 10 wherein the people network model module is further operable to model the people network as a directed graph having plural nodes and edges, the nodes representing a plurality of the individuals and the edges representing the level of interaction between nodes.

15. The system of claim 10 further comprising a target locator module interfaced with the people network model and the interaction level determination module, the target locator module operable to accept a query from the first individual to individuals having a desired expertise and to provide the first individual with one or more target individuals based on the desired expertise and the level of interaction of the first individual with the other individuals.

16. The system of claim 15 wherein the target locator module is further operable to provide target individuals using a shortest path determination to prioritize target individuals in order of strongest contact path with the first individual.

17. A method of utilizing a computer system for determining a contact path between a first individual and a target individual, the method comprising:

storing in a non-transitory memory of the computer system data associated with multiple individuals; and

executing one or more modules in the computer system to;

track network communications of the individuals;

determine a level of interaction between the individuals based on the network communications to develop a people network;

determine a contact path between the first individual and the target individual using the level of interaction between the first individual, the target individual, and one or more intervening individuals based on the network communications, the contact path including one or more of the intervening individuals having at least a predetermined level of interaction with at least one of the first individual and the target individual and the contact path identifies one or more of the intervening individuals that represent a proposed path through the people network for the first individual to contact the target individual, wherein the one or more individuals of the contact path include one or more intervening individuals other than the first individual and the target individual;

provide the contact path to the first individual;

analyze recency and frequency of communications between the individuals; and

dynamically update the people network based on the analysis of the recency and frequency of communications between the individuals.

18. The method of claim 17 further comprising:

executing one or more modules in the computer system to model the people network as a directed graph having plural nodes representing the individuals and plural edges representing levels of interaction between a plurality of the individuals;

wherein to determine the level of interaction comprises analyzing the edges associated with the first individual and the target individual.

19. The method of claim 18 wherein each edge comprises one or more weights, each weight representing a level of interaction for one type of network communication.

20. The method of claim 19 wherein one weight represents the level of interaction for e-mail communication.

21. The method of claim 19 wherein one weight represents the level of interaction for electronic data communication.

22. The method of claim 19 wherein one weight represents the level of interaction for telephone communication.

23. The method of claim 18 further comprising:

executing one more modules in the computer system to;

store one or more areas of expertise for a plurality of the individuals; and

identify an area of expertise desired by the first individual;

wherein the contact path comprises one or more of the individuals that represent a proposed path through the people network for the first member to contact the target individual having the desired expertise, wherein the one or more individuals of the contact path include one or more individuals other than the first individual and the target individual.

24. The method of claim 23 wherein:

determining a contact path further comprises determining plural contact paths, each contact path representing a proposed path through the people network for the first individual to contact the target individual having the desired expertise.

25. The method of claim 24 further comprising executing one more modules in the computer system to graphically depict the plural contact paths as nodes representing a plurality of the individuals and edges representing the level of interaction between the plurality of the individuals, each node and edge having an appearance that corresponds to the strength of the contact path.

26. An apparatus for determining a contact path between a first individual and a target individual, the apparatus comprising:

a non-transitory computer readable medium for storing data associated with multiple individuals; and

one or modules stored in one or more non-transitory computer readable media to;

track network communications of the individuals;

determine a level of interaction between the individuals based on the network communications to develop a people network;

determine a contact path between the first individual and the target individual using the level of interaction between the first individual, the target individual, and one or more intervening individuals based on the network communications, the contact path including one or more of the intervening individuals having at least a predetermined level of interaction with at least one of the first individual and the target individual and the contact path identifies one or more of the intervening individuals that represent a proposed path through the people network for the first individual to contact the target individual, wherein the one or more individuals of the contact path include one or more intervening individuals other than the first individual and the target individual;

provide the contact path to the first individual;

analyze recency and frequency of communications between the individuals; and

dynamically update the people network based on the analysis of the recency and frequency of communications between the individuals.

27. The apparatus of claim 26 further comprising:

one or modules stored in the one or more computer readable media to model the people network as a directed graph having plural nodes representing the individuals and plural edges representing levels of interaction between a plurality of the individuals;

wherein to determine the level of interaction comprises analyzing the edges associated with the first individual and the target individual.

28. The apparatus of claim 27 wherein each edge comprises one or more weights, each weight representing a level of interaction for one type of network communication.

29. The apparatus of claim 28 wherein one weight represents the level of interaction for e-mail communication.

30. The apparatus of claim 28 wherein one weight represents the level of interaction for electronic data communication.

31. The apparatus of claim 28 wherein one weight represents the level of interaction for telephone communication.

32. The apparatus of claim 27 further comprising:

one or modules stored in the one or more computer readable media to;

store one or more areas of expertise for a plurality of the individuals; and

identify an area of expertise desired by the first individual;

wherein the contact path comprises one or more of the individuals that represent a proposed path through the people network for the first member to contact the target individual having the desired expertise, wherein the one or more individuals of the contact path include one or more individuals other than the first individual and the target individual.

33. The apparatus of claim 32 wherein:

to determine a contact path further comprises determining plural contact paths, each contact path representing a proposed path through the people network for the first individual to contact the target individual having the desired expertise.

34. The apparatus of claim 33 further one or modules stored in the one or more computer readable media to graphically depict the plural contact paths as nodes representing a plurality of the individuals and edges representing the level of interaction between the plurality of the individuals, each node and edge having an appearance that corresponds to the strength of the contact path.