Method and system for managing a shared electronic mail account

• US 8,392,512 B2
• Filed: 03/25/2008
• Issued: 03/05/2013
• Est. Priority Date: 11/20/2006
• Status: Expired due to Fees

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Piccinini, Sandro, Secchi, Marco, Secomandi, Antonio, Lecciso, Francesco, Pichetti, Luigi
• Primary Examiner(s): Lim, Krisna
• Assistant Examiner(s): DESAI, MARGISHI V
• Application Number:
  US12/054,499
• Publication Number:
  US 20080177850A1
• Time in Patent Office: 1,806 Days
• Field of Search: 709/206
• US Class Current: 709/206
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 51/02 using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
• CPC Class Codes: H04L 51/48 Message addressing, e.g. address format or anonymous messages, aliases

Abstract

A method of managing a shared electronic mail account co-owned by at least two owners includes intercepting electronic mail account configuration settings received from the at least two owners; combining the intercepted electronic mail account configuration settings based on a shared electronic mail account profile so as to generate shared e-mail account configuration settings; and applying the shared e-mail account configuration settings so as to affect the operation of the shared electronic mail account.

Claims

1. A method of managing a shared electronic mail account co-owned by at least two owners, the method comprising:

intercepting electronic mail account configuration settings received from the at least two owners, wherein the intercepted electronic mail account configuration settings are generated local to the at least two owners;

sending the intercepted mail account configuration settings to be saved in an archive having current electronic mail account configuration settings;

comparing the intercepted mail account configuration settings with the current electronic mail account configuration settings;

combining the intercepted electronic mail account configuration settings with the current electronic mail account configuration settings based on a shared electronic mail account profile so as to generate shared e-mail account configuration settings;

estimating an expected time needed to reply to a message received at the shared electronic mail account;

replying to the received message by sending a reply message containing an indication of the expected time, wherein the expected time needed to reply to the message received at the shared electronic mail account is determined by at least one of an indication of periods of time of unavailability of members of the shared electronic mail account, levels of productivity based on a daily agenda, and an interaction with a calendar function of a team member, and a determination of messages that are to be first served; and

applying the shared e-mail account configuration settings so as to affect the operation of the shared electronic mail account,

wherein the shared e-mail account configuration settings are based solely on the shared electronic mail account profile, inclusive of the local changes consistent with the account profile, and exclusive of local changes inconsistent with the mail account profile.

2. The method of claim 1, wherein:

the intercepting includes intercepting auto-reply message configuration settings by at least one of the at least two owners; and

the combining includes activating an auto-reply message functionality for the shared electronic mail account in case a selected number of owners have set respective auto-reply messages.

3. The method of claim 2, in which the intercepting further includes:

extracting from the auto-reply message settings by at least one of the at least two owners information related to an unavailability of the owner to attend messages received at the shared electronic mail account; and

using the extracted information in the combining.

4. The method of claim 1, further comprising:

upon receiving a message including a confirmation of receipt request, enabling sending back only the first confirmation of receipt message.

5. A system for managing a shared electronic mail account co-owned by at least two owners, the system comprising:

a shared mail transfer agent (MTA) configured to intercept electronic mail account configuration settings received from the at least two owners, wherein the intercepted electronic mail account configuration settings are generated local to the at least two owners; and

a master mail user agent (MUA) configured to receive, store in an archive having current electronic mail account configuration settings, compare and combine the intercepted electronic mail account configuration settings with the current electronic mail account configuration settings, based on a shared electronic mail account profile, so as to generate shared e-mail account configuration settings of the shared MTA;

wherein the shared e-mail account configuration settings of the shared MTA are applied by the shared MTA so as to affect the operation of the shared MTA and the shared e-mail account,

wherein the MUA is further configured to estimate an expected time needed to reply to a message received at the shared electronic mail account, and to reply to the received message by sending a reply message containing an indication of the expected time, wherein the expected time needed to reply to the message received at the shared electronic mail account is determined by at least one of an indication of periods of time of unavailability of members of the shared electronic mail account, levels of productivity based on a daily agenda, and an interaction with a calendar function of a team member, and a determination of messages that are to be first served,

wherein the shared e-mail account configuration settings are based solely on the shared electronic mail account profile, inclusive of the local changes consistent with the account profile, and exclusive of local changes inconsistent with the mail account profile.

6. The system of claim 5, wherein:

the intercepting includes intercepting auto-reply message configuration settings by at least one of the at least two owners; and

the combining includes activating an auto-reply message functionality for the shared electronic mail account in case a selected number of owners have set respective auto-reply messages.

7. The system of claim 6, wherein:

the shared MTA extracts, from the auto-reply message settings by at least one of the at least two owners, information related to an unavailability of the owner to attend messages received at the shared electronic mail account; and

the MUA uses the extracted information in the combining.

8. The system of claim 7, wherein:

the extracted information is used for estimating an expected time needed to reply to a message received at the shared electronic mail account, and

the received message is replied to by sending a reply message containing an indication of the expected time.

9. The system of claim 5, wherein:

upon receiving a message including a confirmation of receipt request, sending back only the first confirmation of receipt message is enabled.

10. A computer storage medium, comprising:

computer program code comprising computer executable instructions for causing a computer to implement a method of managing a shared electronic mail account co-owned by at least two owners, the method further comprising;

intercepting electronic mail account configuration settings received from the at least two owners, wherein the intercepted electronic mail account configuration settings are generated local to the at least two owners;

sending the intercepted mail account configuration settings to be saved in an archive having current electronic mail account configuration settings;

comparing the intercepted mail account configuration settings with the current electronic mail account configuration settings;

combining the intercepted electronic mail account configuration settings with the current electronic mail account configuration settings based on a shared electronic mail account profile so as to generate shared e-mail account configuration settings;

estimating an expected time needed to reply to a message received at the shared electronic mail account;

replying to the received message by sending a reply message containing an indication of the expected time, wherein the expected time needed to reply to the message received at the shared electronic mail account is determined by at least one of an indication of periods of time of unavailability of members of the shared electronic mail account, levels of productivity based on a daily agenda, and an interaction with a calendar function of a team member, and a determination of messages that are to be first served; and

applying the shared e-mail account configuration settings so as to affect the operation of the shared electronic mail account

wherein the shared e-mail account configuration settings are based solely on the shared electronic mail account profile, inclusive of the local changes consistent with the account profile, and exclusive of local changes inconsistent with the mail account profile.

11. The computer storage medium of claim 10, wherein:

the intercepting includes intercepting auto-reply message configuration settings by at least one of the at least two owners; and

the combining includes activating an auto-reply message functionality for the shared electronic mail account in case a selected number of owners have set respective auto-reply messages.

12. The computer storage medium of claim 11, in which the intercepting further includes:

extracting from the auto-reply message settings by at least one of the at least two owners information related to an unavailability of the owner to attend messages received at the shared electronic mail account; and

using the extracted information in the combining.

13. The computer storage medium of claim 12, wherein the method further comprises:

using the extracted information for estimating an expected time needed to reply to a message received at the shared electronic mail account, and

replying to the received message sending a reply message containing an indication of the expected time.

14. The computer storage medium of claim 10, wherein the method further comprises:

upon receiving a message including a confirmation of receipt request, enabling sending back only the first confirmation of receipt message.