Electronic communication clarification system

• US 8,392,517 B2
• Filed: 11/11/2009
• Issued: 03/05/2013
• Est. Priority Date: 05/14/2009
• Status: Active Grant

• Current Assignee: Charles Michael Wisner, Darleen Susan Wilson, Nathan Richard Wilson
• Original Assignee: Charles Michael Wisner, Darleen Susan Wilson, Nathan Richard Wilson
• Inventors: Wisner, Charles Michael, Wilson, Nathan Richard, Wilson, Darleen Susan
• Primary Examiner(s): WINDER, PATRICE L
• Application Number:
  US12/616,774
• Publication Number:
  US 20100293236A1
• Time in Patent Office: 1,210 Days
• Field of Search: 709/206, 709/207
• US Class Current: 709/206
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 51/18 Commands or executable codes

Abstract

A computer implemented method and system is provided for clarifying electronic communication between an originator and a recipient. The originator declares characteristics of an originating message by specifying intent and linguistic type of communication using an application software provided on an originator communication device. The originator transmits the originating message to the recipient via a communication network. The application software on the recipient communication device recognizes the properties and declared characteristics for classification and categorization of the transmitted originating message. The application software determines requirement of a first response message as a reply to the transmitted originating message and generates response message templates that declare characteristics of the first response message based on the categorization. The recipient creates the first response message by selecting one of the response message templates and transmits the first response message to the originator. The communication loop continues until the electronic communication is declared complete.

Claims

1. A computer implemented method of clarifying electronic communication between an originator and a recipient, comprising:

providing an application software on one or more of an originator communication device and a recipient communication device;

declaring characteristics of an originating message using said application software on said originator communication device, wherein said declaration specifies intent of communication and linguistic type of communication of said originating message, wherein said declaration is used for categorization by said application software on said recipient communication device and formulation of a first response message by said recipient;

transmitting said originating message with said declared characteristics to said recipient communication device via a communication network;

recognizing said declared characteristics of said transmitted originating message by said application software on said recipient communication device, wherein said recognition enables said recipient to formulate said first response message to said transmitted originating message;

categorizing said transmitted originating message by said application software on said recipient communication device based on said recognized declared characteristics of said transmitted originating message;

determining requirement of said first response message as a reply to said transmitted originating message, by said application software on said recipient communication device;

generating a plurality of response message templates on said recipient communication device based on said categorization on determining said requirement of said first response message, wherein said response message templates declare characteristics of said first response message, wherein said declaration specifies intent of communication and linguistic type of communication of said first response message, wherein said recipient selects one of said generated response message templates for creating said first response message to be transmitted to said originator; and

transmitting said created first response message to said originator communication device via said communication network;

whereby said declaration of said characteristics of said originating message and said first response message clarifies said electronic communication between said originator and said recipient.

2. The computer implemented method of claim 1, further comprising recognizing properties of said transmitted originating message by said application software on said recipient communication device, wherein said properties of said transmitted originating message comprise status of communication and mode of addressing said originating message.

3. The computer implemented method of claim 2, further comprising classifying said transmitted originating message by said application software on said recipient communication device based on said recognized properties of said transmitted originating message.

4. The computer implemented method of claim 1, further comprising creating said originating message by said originator on said originator communication device after said declaration of said characteristics of said originating message using said application software on said originator communication device.

5. The computer implemented method of claim 1, wherein said linguistic type of communication is a request linguistic type of communication and an offer linguistic type of communication.

6. The computer implemented method of claim 1, wherein said linguistic type of communication comprises a plurality of subtypes for enabling declaration of additional characteristics of said originating message and said first response message.

7. The computer implemented method of claim 1, wherein said declared characteristics of said originating message are one of embedded in said originating message and referenced by said originating message.

8. The computer implemented method of claim 1, wherein said declared characteristics of said first response message are embedded in said first response message.

9. The computer implemented method of claim 1, further comprising:

recognizing said declared characteristics of said transmitted first response message by said application software on said originator communication device, wherein said recognition enables said originator to formulate a second response message to said transmitted first response message; and

categorizing said transmitted first response message by said application software on said originator communication device based on said recognized declared characteristics of said transmitted first response message.

10. The computer implemented method of claim 9, further comprising classifying said transmitted first response message by said application software on said originator communication device based on properties of said transmitted first response message, wherein said properties of said transmitted first response message comprise status of communication and mode of addressing said first response message.

11. The computer implemented method of claim 1, wherein said electronic communication comprises electronic mail communication, short message service communication, multimedia messaging service communication, and instant messaging communication.

12. The computer implemented method of claim 1, further comprising iteratively determining requirement of response messages by said application software on said originator communication device and said recipient communication device until said electronic communication is declared complete.

13. A computer implemented system for clarifying electronic communication between an originator and a recipient, comprising:

an application software on one or more of an originator communication device and a recipient communication device;

said application software on said originator communication device, comprising;

a characteristic declaration module that declares characteristics of an originating message on said originator communication device, wherein said characteristic declaration module specifies intent of communication and linguistic type of communication of said originating message for enabling categorization by said application software on said recipient communication device and formulation of a first response message by said recipient;

an originating message transmission module that transmits said originating message with said declared characteristics to said recipient communication device via a communication network;

said application software on said recipient communication device comprising;

a recognition module that recognizes said declared characteristics of said transmitted originating message, wherein said recognition module determines requirement of said first response message as a reply to said transmitted originating message and enables said recipient to formulate said first response message to said transmitted originating message;

a categorization engine that categorizes said transmitted originating message on said recipient communication device based on said recognized declared characteristics of said transmitted originating message;

a response message template generation module that generates a plurality of response message templates on said recipient communication device based on said categorization, wherein said response message templates declare characteristics of said first response message, wherein said declaration specifies intent of communication and linguistic type of communication of said first response message, wherein said recipient selects one of said generated response message templates for creating said first response message to be transmitted to said originator; and

a response message transmission module that transmits said created first response message to said originator communication device via said communication network.

14. The computer implemented system of claim 13, wherein said recognition module recognizes properties of said transmitted originating message, wherein said properties of said transmitted originating message comprise status of communication and mode of addressing said originating message.

15. The computer implemented system of claim 14, wherein said application software further comprises a classification engine that classifies said transmitted originating message and said transmitted first response message on said recipient communication device and said originator communication device respectively based on said recognized properties of said transmitted originating message and said transmitted first response message respectively.

16. The computer implemented system of claim 13, wherein said application software on said originator communication device further comprises an originating message template generation module that creates said originating message on said originator communication device after said declaration of said characteristics of said originating message.

17. The computer implemented system of claim 13, wherein said characteristic declaration module performs one of embedding said declared characteristics in said originating message and referencing said declared characteristics in said originating message.

18. A computer program product comprising computer executable instructions embodied in non-transitory a computer readable storage medium, wherein said computer program product comprises:

a first computer parsable program code for providing an application software on one or more of an originator communication device and a recipient communication device;

a second computer parsable program code for declaring characteristics of an originating message using said application software on said originator communication device, wherein said declaration specifies intent of communication and linguistic type of communication of said originating message, wherein said declaration is used for categorization by said application software on said recipient communication device and formulation of a first response message by a recipient;

a third computer parsable program code for creating said originating message on said originator communication device;

a fourth computer parsable program code for transmitting said created originating message with said declared characteristics to said recipient communication device via a communication network;

a fifth computer parsable program code for recognizing said declared characteristics of said transmitted originating message on said recipient communication device, wherein said recognition enables said recipient to formulate said first response message to said transmitted originating message;

a sixth computer parsable program code for categorizing said transmitted originating message on recipient communication device based on said recognized declared characteristics of said transmitted originating message;

a seventh computer parsable program code for determining requirement of said first response message as a reply to said transmitted originating message;

an eighth computer parsable program code for generating a plurality of response message templates on said recipient communication device based on said categorization on determining said requirement of said first response message, wherein said response message templates declare characteristics of said first response message, wherein said declaration specifies intent of communication and linguistic type of communication of said first response message, wherein said recipient selects one of said generated response message templates for creating said first response message to be transmitted to said originator; and

a ninth computer parsable program code for transmitting said created first response message to said originator communication device via said communication network.

19. The computer program product of claim 18, further comprising a tenth computer parsable program code for recognizing properties of said transmitted originating message and said transmitted first response message, wherein said properties of said transmitted originating message and said transmitted first response message comprise status of communication and mode of addressing said originating message and said first response message.

20. The computer program product of claim 18, further comprising an eleventh computer parsable program code for classifying said transmitted originating message and said transmitted first response message on said recipient communication device and said originator communication device respectively based on said recognized properties of said transmitted originating message and said transmitted first response message respectively.

21. The computer program product of claim 18, further comprising a twelfth computer parsable program code for performing one of embedding said declared characteristics in one of said originating message and said first response message and referencing said declared characteristics in said one of said originating message and said first response message.

22. The computer program product of claim 18, further comprising a thirteenth computer parsable program code for iteratively determining requirement of response messages on said originator communication device and said recipient communication device until said electronic communication is declared complete.