Desktop recording architecture for recording call sessions over a telephony network
First Claim
Patent Images
1. A system for recording call sessions over a telephony network, the system comprising:
- one or more user telephone stations, at least one of the user telephone stations including a telephone and computer desktop, the computer desktop including a desktop recording service configured for recording call sessions conducted over the telephone;
one or more additional record services or record servers configured for recording call sessions conducted over the telephone;
a means for directing call sessions from a caller to the at least one user telephone station;
a means for monitoring the health or status of the desktop recording service and the one or more record services or record servers during an active call session; and
a means for communicating a call status of the call session to the desktop record service and the one or more additional record services or record servers for capturing and preserving a recording of the active call session.
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Accused Products
Abstract
Systems and methods for recording call sessions over a telephony network using a desktop recording architecture are disclosed. An illustrative system for recording call sessions over a telephony network includes one or more user telephone stations equipped with a telephone and computer desktop, and one or more additional record services or record servers. A desktop recording service associated with the computer desktop is configured to operate as either a primary or secondary recording service for recording inbound or outbound calls conducted over the user telephone station.
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Citations
28 Claims
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1. A system for recording call sessions over a telephony network, the system comprising:
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one or more user telephone stations, at least one of the user telephone stations including a telephone and computer desktop, the computer desktop including a desktop recording service configured for recording call sessions conducted over the telephone; one or more additional record services or record servers configured for recording call sessions conducted over the telephone; a means for directing call sessions from a caller to the at least one user telephone station; a means for monitoring the health or status of the desktop recording service and the one or more record services or record servers during an active call session; and a means for communicating a call status of the call session to the desktop record service and the one or more additional record services or record servers for capturing and preserving a recording of the active call session. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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15. A method of recording call sessions over a telephony network, the telephony network including at least one user telephone station including a telephone and computer desktop, the method comprising:
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configuring the computer desktop for operating as a desktop recording service for recording call sessions; configuring a server for operating as a record service or record server for recording call sessions; directing an inbound or outbound call to the at least one user telephone station; monitoring the health or status of the desktop recording service and the record service or record server; and receiving call session data associated with the call from the user telephone station and recording the call session data on the desktop recording service. - View Dependent Claims (16, 17, 18, 19, 20, 21)
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22. A method of recording call sessions over a telephony network, the telephony network including one or more record services or record servers and one or more user telephone stations each including a telephone and computer desktop, the method comprising:
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receiving a request to record an inbound or outbound call session between two or more parties; assigning the recording of the call session to a desktop recording service associated with a telephone for handling the call session; assigning one or more record services or record servers to record the call session; prompting the telephone to transmit voice data or sniffing voice data by the desktop recording service and recording the voice data on the desktop recording service or another device in communication with the desktop recording service; monitoring the health or status of the desktop recording service during the recording of the call session; and transmitting the voice data to the record service or record server. - View Dependent Claims (23, 24)
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25. A method of recording call sessions over a telephony network, the telephony network including at least one user telephone station including a telephone and computer desktop, the method comprising:
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configuring the computer desktop for operating as a desktop recording service for recording call sessions, wherein the desktop recording service is configured to operate as a secondary recording service; configuring a server for operating as a record service or record server for recording call sessions; directing an inbound or outbound call to the at least one user telephone station; receiving call session data associated with the call from the user telephone station and recording the call session data on the desktop recording service; and transmitting the call session data to a recording device for recording a backup version of the call session simultaneously with another record service or record server that records the call session data.
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26. A method of recording call sessions over a telephony network, the telephony network including at least one user telephone station including a telephone and computer desktop, the method comprising:
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configuring the computer desktop for operating as a desktop recording service for recording call sessions; configuring a server for operating as a record service or record server for recording call sessions; directing an inbound or outbound call to the at least one user telephone station; and receiving call session data associated with the call from the user telephone station and recording the call session data on the desktop recording service, wherein receiving call session data from the telephone includes receiving a user voice data stream and at least one additional voice data stream. - View Dependent Claims (27, 28)
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Specification