Self-service terminal configuration management

• US 8,397,108 B1
• Filed: 06/15/2009
• Issued: 03/12/2013
• Est. Priority Date: 04/30/2009
• Status: Active Grant

• Current Assignee: Bank of America Corp.
• Original Assignee: Bank of America Corp.
• Inventors: Vannatter, Timothy B., Fitzgerald, Richard L., Crowley, Stephen R.
• Primary Examiner(s): PATEL, KAMINI B
• Application Number:
  US12/484,495
• Time in Patent Office: 1,366 Days
• Field of Search: 714/57
• US Class Current: 714/57
• CPC Class Codes: G06Q 10/00 Administration; Management
• CPC Class Codes: G06Q 20/1085 involving automatic teller machines [ATMs]
• CPC Class Codes: G06Q 30/00 Commerce
• CPC Class Codes: G07F 19/209 Monitoring, auditing or diagnose of functioning of ATMs

Abstract

Apparatus and methods for monitoring a self-service device network. The network may include an electronic payment platform and self-service devices that electronically exchange payment information and are in electronic communication with a transaction authorization channel. The apparatus and methods may involve a receiver module and a web server module. The receiver module may receive fault-related event information from the electronic self-service devices. The receiver module may receive a transaction authorization channel error notification corresponding to the transaction authorization channel. The web server module may provide reporting information based on the fault-related events and the transaction authorization channel error notification to a user.

Claims

1. Apparatus for monitoring a self-service device network, the network including an electronic payment platform and self-service devices that electronically exchange payment information and are in electronic communication with a transaction authorization channel, the apparatus comprising:

a receiver module using a modem that is configured to receive;

fault-related event information from the electronic self-service devices, the information identifying a network interface peripheral error; and

a transaction authorization channel error notification identifying an auth-process error; and

a web server module configured to provide reporting information based on the fault-related events and the transaction authorization channel error notification to a user.

2. The apparatus of claim 1 further comprising a processor module that is configured to include in the reporting information fault-related event information and transaction authorization channel error notifications that correspond to self-service devices in a geographic region that is identified in the reporting information.

3. The apparatus of claim 1 wherein the reporting information includes fault-related event information and transaction authorization channel error notifications that correspond to a time period that is identified in the reporting information.

4. The apparatus of claim 1 wherein the web server module is configured to provide the reporting information to the user via a hand-held device.